# Playback Error An unexpected playback problem has occurred

**URL:** <https://forums.plex.tv/t/playback-error-an-unexpected-playback-problem-has-occurred/615264>\
**Category:** Remote Access\
**Tags:** lg-webos\
**Created:** [July 20, 2020, 5:03am UTC](https://forums.plex.tv/t/playback-error-an-unexpected-playback-problem-has-occurred/615264 "2020-07-20T05:03:31Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![nickewi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nickewi/32/18835_2.png) [@nickewi](https://forums.plex.tv/u/nickewi)\
**Post date:** [July 20, 2020, 5:03am UTC](https://forums.plex.tv/t/playback-error-an-unexpected-playback-problem-has-occurred/615264/1 "2020-07-20T05:03:31Z")

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Server Version 1.19.5.3035  
LG WebOS 4.80.10 for UM7300AUE  
Player Version#: LG Vserions 2.2.0 Updated 3/17/2020

I disabled the Transcoding, but still unable to view certain series and movies. Playback Error “An unexpected playback problem has occurred”

I have seen similar problem on FireTV and trying to view from web browser

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**Author:** ![nickewi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nickewi/32/18835_2.png) [@nickewi](https://forums.plex.tv/u/nickewi)\
**Post date:** [July 21, 2020, 11:09pm UTC](https://forums.plex.tv/t/playback-error-an-unexpected-playback-problem-has-occurred/615264/2 "2020-07-21T23:09:36Z")

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I think the issue may be related to AVI files. Does anyone know if the LG PLEX app no longer supports avi

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**Author:** ![ComradePaulT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/comradepault/32/115331_2.png) [@ComradePaulT](https://forums.plex.tv/u/ComradePaulT)\
**Post date:** [August 4, 2020, 2:21pm UTC](https://forums.plex.tv/t/playback-error-an-unexpected-playback-problem-has-occurred/615264/3 "2020-08-04T14:21:54Z")

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I’m having the same issue on my LG WebOS tv. It was working fine before the update.

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**Author:** ![nickewi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nickewi/32/18835_2.png) [@nickewi](https://forums.plex.tv/u/nickewi)\
**Post date:** [August 4, 2020, 8:51pm UTC](https://forums.plex.tv/t/playback-error-an-unexpected-playback-problem-has-occurred/615264/4 "2020-08-04T20:51:46Z")

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Ty Optimizing videos and see if it works. It worked for me.

You are right the issue was not there before.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 2, 2020, 8:51pm UTC](https://forums.plex.tv/t/playback-error-an-unexpected-playback-problem-has-occurred/615264/5 "2020-11-02T20:51:47Z")

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