I am getting playback errors at the web client when playing certain tv shows at maximum quality. The video itself plays normally till the last 30 seconds. Then the error message occurs, but the video continues to the end in the background. The error message is just an overlay.
The error does only occur at certain episodes and only if quality is set to Convert(Maximum). It doesn’t occur on android or the Windows App (propably because the don’t have the convert(Maximum) option).
The problem occurs as shown on the picture:
It says: “An error occured trying to play …” shaka1001 (Network)
The Transcoder default throttle buffer is 120 seconds.
Codec H264 Bitrate 4521 kbps Language English Bit Depth 8 Chroma Subsampling 4:2:0 Frame Rate 25 fps Height 720 Level 3.1 Profile high Ref Frames 4 Scan Type progressive Width 1280 Codec AC3 Channels 5.1 Bitrate 384 kbps Language Deutsch Audio Channel Layout 5.1(side) Sampling Rate 48000 Hz Codec AC3 Channels 5.1 Bitrate 448 kbps Language English Audio Channel Layout 5.1(side) Sampling Rate 48000 Hz Codec VOBSUB Bitrate 5 kbps Language English Codec VOBSUB Bitrate 4 kbps Language Deutsch Codec VOBSUB Language Deutsch
The log file of the server is attached. It’s generated directyl after plexmediaserver service restart.
As seen in the logs I updated plex to 1.11.3 this morning. Error persists.