Playback Error: Conversion failed. The transcoder exited due to an error (since update to Version 1.13.5.5291)

Plex Media Server Desktops & Laptops
1

Since the new server update Version 1.13.5.5291 I cannot seem to play any videos in Plex.
A show starts as normal, but within less than a minute it stops and I get the error, “Playback Error. Conversion failed. The transcoder exited due to an error.” Here is a screenshot:

Capture
Capture.PNG709×335 181 KB

Fresh logs are also attached to this post.
Restarting the server did not help and it does not appear to be isolated to a specific media file.
Can’t watch in Chrome, on my iPhone, or cast to Chromecast. Transcoder fails every time.

Plex Media Server Logs_2018-08-03_15-11-41.zip (1.7 MB)

2

Just saw this post:

Will check the Windows updates and post back.

3

Yes, it appears that after installing Windows Update KB4340917, the issue has been resolved. :slight_smile:

4

I just started having this problem 2 days ago. My system is windows 10 pro x64 updated to 10.0.17134. This error happens every time I play a video. Sometimes the playback does not start and other times it quits after a few minutes. Never seems to play longer than 10 minutes or so. I have attached the server log zip. Please check and advise for a solution. Thanks.

Plex Media Server Logs_2018-08-14_12-00-07.zip (1.6 MB)

5

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