# Playback Error Conversion failed. The transcoder exited due to an error
**URL:** https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594
**Category:** General Discussions
**Tags:** server-windows
**Created:** [February 19, 2023, 10:18pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594 "2023-02-19T22:18:46Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@treasuredphotos](https://forums.plex.tv/u/treasuredphotos)
#### Post date: [February 19, 2023, 10:18pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/1 "2023-02-19T22:18:46Z")
My son showed me how to download TV shows he had on his server. I just found out they will not play. I get this: Playback Error Conversion failed. The transcoder exited due to an error. What does this mean? What do I do to make them play? I am not sure what TAG this was supposed to be on. Does anyone have a suggestion?
---
### Author:  [@e10kstarfire](https://forums.plex.tv/u/e10kstarfire)
#### Post date: [February 20, 2023, 2:55pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/2 "2023-02-20T14:55:00Z")
As a starting point check your client and [PMS logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)
eg [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)
---
### Author:  [@treasuredphotos](https://forums.plex.tv/u/treasuredphotos)
#### Post date: [February 20, 2023, 5:35pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/3 "2023-02-20T17:35:01Z")
[Plex Media Server Logs\_2023-01-29\_20-15-39.zip](https://forums.plex.tv/uploads/short-url/b813cGM84j37xU6Ea6qWkAjeFLC.zip) (5.9 MB)
Was this what you wanted?
---
### Author:  [@e10kstarfire](https://forums.plex.tv/u/e10kstarfire)
#### Post date: [February 20, 2023, 8:55pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/4 "2023-02-20T20:55:57Z")
Yes you could have a look at those and see if any errors show up with the same timestamp you see your problem occur
---
### Author:  [@treasuredphotos](https://forums.plex.tv/u/treasuredphotos)
#### Post date: [February 21, 2023, 12:00am UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/5 "2023-02-21T00:00:28Z")
I have no idea what I would even look for. I thought you wanted to at them.
---
### Author:  [@e10kstarfire](https://forums.plex.tv/u/e10kstarfire)
#### Post date: [February 21, 2023, 9:39am UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/6 "2023-02-21T09:39:01Z")
I can have a look but no expert like yourself.
What client are you trying to playback the content on and what exact time does the fault occur?
---
### Author:  [@treasuredphotos](https://forums.plex.tv/u/treasuredphotos)
#### Post date: [February 21, 2023, 6:12pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/7 "2023-02-21T18:12:23Z")
I sent the Zip file before. Is this what you really wanted? We downloaded them from my Son’s server on 2/19 and tried to play them later on the same day. I also tried to play them this morning, probably between 10 am and 11 am Central time. I do not see anything that says ERROR. I have no idea what any of this means.
[Plex Media Server.1.log](https://forums.plex.tv/uploads/short-url/mnE4R0ICsmi68pOhcoinQ3xFZtQ.log) (10.1 MB)
[Plex Media Server.2.log](https://forums.plex.tv/uploads/short-url/jBEO6S1A4EflvyXoHLoDsPqd7h0.log) (10.0 MB)
[Plex Media Server.3.log](https://forums.plex.tv/uploads/short-url/uzwj7IiRLtL1Y0nLpB6B2qVxVK8.log) (10.0 MB)
---
### Author:  [@treasuredphotos](https://forums.plex.tv/u/treasuredphotos)
#### Post date: [February 21, 2023, 6:13pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/8 "2023-02-21T18:13:19Z")
[Plex Media Server.4.log](https://forums.plex.tv/uploads/short-url/f1ZgfcDN6frPdLmOPqvc0QsoqfK.log) (10.0 MB)
[Plex Media Server.5.log](https://forums.plex.tv/uploads/short-url/tGBGcGmtPeofrsKIUabvAlxUDHy.log) (10.1 MB)
[Plex Media Server.log](https://forums.plex.tv/uploads/short-url/9OKSyjV8oQOnUUZ1YYU1ymqWEEy.log) (6.0 MB)
This is the rest of the logs.
---
### Author:  [@e10kstarfire](https://forums.plex.tv/u/e10kstarfire)
#### Post date: [February 21, 2023, 11:51pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/9 "2023-02-21T23:51:56Z")
> [@treasuredphotos](#):
>
> I also tried to play them this morning, probably between 10 am and 11 am
Only thing during that time period that sticks out for me is:
```auto
Feb 21, 2023 10:47:38.867 [21136] DEBUG - [HCl#6915] HTTP requesting GET https://69-63-29-222.9caad11fdf3149739041173f85e7049e.plex.direct:25504/identity
Feb 21, 2023 10:47:40.923 [16820] WARN - [HttpClient/HCl#6915] HTTP error requesting GET https://69-63-29-222.9caad11fdf3149739041173f85e7049e.plex.direct:25504/identity (7, Couldn't connect to server) (Failed to connect to 69-63-29-222.9caad11fdf3149739041173f85e7049e.plex.direct port 25504: Connection refused)
```
> [@treasuredphotos](#):
>
> We downloaded them from my Son’s server on 2/19 and tried to play them later on the same day.
What do you mean by this, “downloaded” ?
Can you explain exactly what you are doing step by step?
Normally, you just use a client, for example a Fire TV stick or a Smart TV and run the app on there which connects to your server.
---
### Author:  [@treasuredphotos](https://forums.plex.tv/u/treasuredphotos)
#### Post date: [February 22, 2023, 12:56am UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/10 "2023-02-22T00:56:05Z")
I use the Plex app on my computer, not the Plex Server. I never see an option to download on my Firestick or Roku. Matter of fact neither Firestick nor Roku will show anything about downloading. They do not show what I have been able to download either. Is there something on those devices I am supposed to enable to do that?
I go to my Son’s Plex server and on each Movie or TV show, there are 3 dots on the lower left side. I click on it and down at the bottom it says download. Then on my Plex app, it has a circle with an arrow pointing down (for downloads). That is the only place I can see them or play them from. I would like to do it on my other devices but neither will show what I have downloaded.
---
### Author:  [@e10kstarfire](https://forums.plex.tv/u/e10kstarfire)
#### Post date: [February 22, 2023, 10:12am UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/11 "2023-02-22T10:12:06Z")
Ah OK, sorry I don’t download anything and don’t really know anything about it.
On my FireTV plex, Xbox or Android mobile phone app, I just select content to play and away it goes.
Hopefully someone else can assist you.
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [May 23, 2023, 10:13am UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-exited-due-to-an-error/831594/12 "2023-05-23T10:13:00Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.