# Playback Error - Conversion failed. The transcoder failed to start up

**URL:** <https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-failed-to-start-up/572882>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [April 12, 2020, 1:50pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-failed-to-start-up/572882 "2020-04-12T13:50:38Z")\
**Posts on this page:** 1\
**Showing post:** 16

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**Author:** ![t1t0](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@t1t0](https://forums.plex.tv/u/t1t0)\
**Post date:** [October 29, 2020, 9:02pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-failed-to-start-up/572882/16 "2020-10-29T21:02:10Z")

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I’m having the same problem.  
I was renaming subtitles files to .pt.srt insted of only .srt to not apperaring “unknown” here like this  
 ![image](https://global.discourse-cdn.com/plex/original/3X/0/a/0a0a34489aecbe0ac9059371c25ffb4ee1cd1f53.png)  
 ![image](https://global.discourse-cdn.com/plex/original/3X/c/2/c239cfccd01cdb8c626644f47ddd8489600ffcb7.png) .

If i disabled the subtiles, yes i can play the video, but I already refresh all metadata and the movie metadata just now and the problem persists. You were saying that I must wait one day?!

The file is there with that name how couldn’t find it?!

Couldn’t find the file to stream: X-Men.Days.Of.Future.Past.2014.720p.WEBRip.AC3.x264-LEGi0N\X-Men.Days.Of.Future.Past.2014.720p.WEBRip.AC3.x264-LEGi0N.pt.srt

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