# Playback Error - Conversion failed. The transcoder failed to start up

**URL:** <https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-failed-to-start-up/572882>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [April 12, 2020, 1:50pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-failed-to-start-up/572882 "2020-04-12T13:50:38Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 15, 2020, 1:48pm UTC](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-failed-to-start-up/572882/9 "2020-04-15T13:48:58Z")

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Trigger ‘Refresh Metadata’ for the entire show, please. Give it enough time.  
Then look if the non-existing external subtitles are still selectable.

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_[View the full topic](https://forums.plex.tv/t/playback-error-conversion-failed-the-transcoder-failed-to-start-up/572882)._