# Playback Error on New Added Library

**URL:** https://forums.plex.tv/t/playback-error-on-new-added-library/902973
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [January 21, 2025, 1:20pm UTC](https://forums.plex.tv/t/playback-error-on-new-added-library/902973 "2025-01-21T13:20:57Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![moviegeek80](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moviegeek80/32/113546_2.png) [@moviegeek80](https://forums.plex.tv/u/moviegeek80)
#### Post date: [January 21, 2025, 1:20pm UTC](https://forums.plex.tv/t/playback-error-on-new-added-library/902973/1 "2025-01-21T13:20:57Z")

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Server Version#:1.41.3.9314  
Player Version#:1.106.0.276-fe8d1d20

I recently added a new library to my PMS (using same settings as other libraries) and nothing will play (in this library only, other libraries are not affected). I immediately get the following error code with any title under this new library:

 ![image](https://global.discourse-cdn.com/plex/original/4X/4/3/e/43e1e193585dd927bd08ecf13167905c3350958f.png)

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### Author: ![moviegeek80](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moviegeek80/32/113546_2.png) [@moviegeek80](https://forums.plex.tv/u/moviegeek80)
#### Post date: [January 21, 2025, 1:35pm UTC](https://forums.plex.tv/t/playback-error-on-new-added-library/902973/2 "2025-01-21T13:35:15Z")

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I will say I have tried the following:

-Removing the folder, re-adding the folder to PMS and re-scanning in the library.  
-Checked compatibility of files (all files are in MP4 format)  
-Checked naming of files

\*Another thing I noticed about this newly added library is that some of the files did not get “complete” metadata when scanned in- (i.e.- description, synopsis, actors, etc., showed up, but no artwork, although the metadata source has artwork.)

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<div class="post-metadata">

### Author: ![moviegeek80](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moviegeek80/32/113546_2.png) [@moviegeek80](https://forums.plex.tv/u/moviegeek80)
#### Post date: [January 21, 2025, 1:52pm UTC](https://forums.plex.tv/t/playback-error-on-new-added-library/902973/3 "2025-01-21T13:52:19Z")

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SOLUTION: I removed the library from PMS, then removed the folder in Windows, made a new folder, moved files to that newly created folder, re-added library back to PMS, and they all now work. What a real pain in the ass!!

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [April 21, 2025, 1:52pm UTC](https://forums.plex.tv/t/playback-error-on-new-added-library/902973/4 "2025-04-21T13:52:35Z")

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