# Playback error

**URL:** <https://forums.plex.tv/t/playback-error/696051>\
**Category:** Plex Media Server\
**Tags:** server-mac\
**Created:** [March 1, 2021, 8:36pm UTC](https://forums.plex.tv/t/playback-error/696051 "2021-03-01T20:36:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jaydmattic](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@jaydmattic](https://forums.plex.tv/u/jaydmattic)\
**Post date:** [March 1, 2021, 8:36pm UTC](https://forums.plex.tv/t/playback-error/696051/1 "2021-03-01T20:36:53Z")

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Getting error Error code: s3014 (Media) when trying to play certain files. Some files play but the screen is black.

Server Version#: 4.51.3  
Player Version#:  
\<[  
{  
“type”: “info”,  
“host”: “127.0.0.1:32400”,  
“userAgent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 11\_2\_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.192 Safari/537.36”,  
“browser”: {  
“platformVersion”: “11.2”,  
“id”: “chrome”,  
“name”: “Chrome”,  
“version”: “88.0”,  
“webkit”: true,  
“platform”: “OSX”,  
“platformID”: “osx”,  
“platformModifierKey”: “command”  
},  
“version”: “4.51.3”,  
“primaryServerUrl”: “[http://127.0.0.1:32400/](http://127.0.0.1:32400/)”,  
“primaryServerAuthToken”: true,  
“username”: “jaydmattic”,  
“cloudUrl”: [  
{  
“scheme”: “https”,  
“address”: “[plex.tv](http://plex.tv)”,  
“uri”: “[https://plex.tv](https://plex.tv)”,  
“testState”: “connected”,  
“isBundled”: false,  
“isFallback”: false,  
“relay”: false,  
“isUntested”: false,  
“isPending”: false,  
“isConnected”: true,  
“isUnauthorized”: false,  
“isUnavailable”: false,  
“isFailed”: false,  
“isAborted”: false,  
“isLoopback”: false,  
“isPrivate”: false,  
“isHttps”: true,  
“isSecure”: true,  
“isPlexDirect”: false,  
“currentTest”: null,  
“sources”: [  
{  
“id”: “internal”  
}  
]  
}  
]  
}  
]

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 30, 2021, 8:37pm UTC](https://forums.plex.tv/t/playback-error/696051/2 "2021-05-30T20:37:03Z")

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