# Playback Error **URL:** \ **Category:** Live TV & DVR\ **Tags:** livetv-dvr, server-synology\ **Created:** [February 23, 2022, 11:32am UTC](https://forums.plex.tv/t/playback-error/777871 "2022-02-23T11:32:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [February 23, 2022, 11:32am UTC](https://forums.plex.tv/t/playback-error/777871/1 "2022-02-23T11:32:22Z")
Server Version#: 1.25.6.5577-c8bd13540 Player Version#: 1.41.0.2876-e960c9ca Tuner Make/Model: HDHomeRun Quattro Guide/Lineup name: Using XMLTV?: Channel number/Name: Hi It’s about the problem that Plex for Windows, as well as Plex for Mac and the Plex for Desktop on windows (Web App app.plex.tv), at irregular intervals, reproducibly, after the end of a broadcast, a few minutes later, the playback stops and I get the error message: Playback error - The live TV session has ended. ![d5c94044a683349e8db1445805d5ddd7c0362d7f_2_1035x619](https://global.discourse-cdn.com/plex/original/4X/3/e/7/3e782f27c9c6a216b16f502352e513f8f5c20bb0.jpeg) [Log.txt](https://forums.plex.tv/uploads/short-url/2iJqYv51QoO4OrIRIvbT2gZrjr3.txt) (12.5 MB) [Plex Media Server Logs\_2022-02-18\_16-09-16.zip](https://forums.plex.tv/uploads/short-url/jIvotqWAwnKOiCtLDkARijIS6Hx.zip) (5.2 MB) ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 23, 2022, 11:33am UTC](https://forums.plex.tv/t/playback-error/777871/2 "2022-02-23T11:33:40Z")
Thank you - this has been referred to the Plex Web development team ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [March 4, 2022, 12:54pm UTC](https://forums.plex.tv/t/playback-error/777871/4 "2022-03-04T12:54:56Z")
Is it foreseeable when the problem could be fixed? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 7, 2022, 11:04am UTC](https://forums.plex.tv/t/playback-error/777871/5 "2022-03-07T11:04:28Z")
> [@sync\_keylock](#): > > Is it foreseeable when the problem could be fixed I am sorry i cannot say when Have you considered using other Plex client apps for DVR Live TV streaming ? ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [March 8, 2022, 7:16pm UTC](https://forums.plex.tv/t/playback-error/777871/6 "2022-03-08T19:16:58Z")
Unfortunately, the problem also exists there ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 9, 2022, 9:09am UTC](https://forums.plex.tv/t/playback-error/777871/7 "2022-03-09T09:09:41Z")
I have only refered the issue with Plex Web and Plex Desktop to the development team. If you say the same issue exists with other Plex client apps then I would need to get diagnostics and refer to the relevant development teams Screenshot at time of problem and noting down time of problem and what time you started watching the TV channel and before reproducing the problem,. to have had logging enabled for the server (debug) and where available as a setting for the client app as well See relevant client app support article for app logs [You searched for logs | Plex Support](https://support.plex.tv/articles/?s=logs&search=support_articles) Debug [Server Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) as you provided before ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [March 9, 2022, 9:23am UTC](https://forums.plex.tv/t/playback-error/777871/8 "2022-03-09T09:23:18Z")
So the problems, I think you have the logs, relate to Plex for Mac, Plex for Windows and the Web Plex App. What other do you mean? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 9, 2022, 10:19am UTC](https://forums.plex.tv/t/playback-error/777871/9 "2022-03-09T10:19:16Z")
> [@sync\_keylock](#): > > What other do you mean? We have Plex available for: Plex for Android (Mobile) and Plex for Android (TV) Plex for Roku Plex for iOS (Mobile - iphone / iPad) and Plex for tvOS (Apple TV) Plex for Smart TVs (various) ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [March 9, 2022, 10:32am UTC](https://forums.plex.tv/t/playback-error/777871/10 "2022-03-09T10:32:37Z")
Oh ah! You mean that. Sorry, I wasn’t aware. I don’t use that. ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [April 4, 2022, 8:02pm UTC](https://forums.plex.tv/t/playback-error/777871/11 "2022-04-04T20:02:09Z")
Could this fixed issue solved my problem: • Fix Live TV playback stopped when “Use alternate streaming protocol for video playback” enabled ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [April 13, 2022, 9:24am UTC](https://forums.plex.tv/t/playback-error/777871/12 "2022-04-13T09:24:57Z")
> [@sync\_keylock](#): > > Could this fixed issue solved my problem: > > • Fix Live TV playback stopped when “Use alternate streaming protocol for video playback That issue was stopping live tv dvr streaming after few minutes. In your case streaming gets stopped some time later The issue I raised is still open with the Plex Web team The latest version of Plex Web app is available using browser and url [https://app.plex.tv/desktop](https://app.plex.tv/desktop) Please confirm that it is still happening - i presume the time it stops after starting streaming varies ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [April 13, 2022, 10:13am UTC](https://forums.plex.tv/t/playback-error/777871/13 "2022-04-13T10:13:01Z")
Yes, unfortunately the problem still exists. Thanks! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 12, 2022, 10:13am UTC](https://forums.plex.tv/t/playback-error/777871/14 "2022-07-12T10:13:52Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [January 19, 2023, 8:41am UTC](https://forums.plex.tv/t/playback-error/777871/15 "2023-01-19T08:41:46Z")
---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [January 19, 2023, 8:45am UTC](https://forums.plex.tv/t/playback-error/777871/16 "2023-01-19T08:45:24Z")
We have a fix for the issue of DVR Live TV streaming failing sometime after start The fix is in Plex Web and initially is available in the hosted Plex Web that is on [https://app.plex.tv/desktop](https://app.plex.tv/desktop) See release notice for Plex Web 4.99.2 > [@Plex Web](https://forums.plex.tv/t/plex-web/20528/409): > > 4.99.2 FIXED: Discover Together: Fix “New Activity” zIndex. Discover Together: Hide avatar when we share something with other users. Don’t show “Time to fill the blanks” get started card if Profile is filled. Fix live tv session stopped after a period of time. Fixed edge case in Library access modal when setting restriction settings. Search: Avoid reloading data on some pages when “More Ways to Watch” setting is toggled. Fixed an issue that could cause audio/subtitle streams to change during … - Fix live tv session stopped after a period of time. The fix will get included in the Plex Desktop app sometime soon and will eventually also be included in the Plex Web app bundled within Plex Media Server ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [January 19, 2023, 8:58am UTC](https://forums.plex.tv/t/playback-error/777871/17 "2023-01-19T08:58:38Z")
WOW! 😃 😃 😃 😃 😃 ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [January 19, 2023, 11:37am UTC](https://forums.plex.tv/t/playback-error/777871/18 "2023-01-19T11:37:44Z")
Hi Unfortunately, I have to inform you that the playback of live tv has been stopped again. I tried your link. did I do something wrong or did I miss options? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [January 19, 2023, 12:51pm UTC](https://forums.plex.tv/t/playback-error/777871/19 "2023-01-19T12:51:35Z")
> [@sync\_keylock](#): > > Unfortunately, I have to inform you that the playback of live tv has been stopped again. I tried your link. I did manage to get DVR Live TV running for 18 hours before I stopped - when I tested out the fix before release. Could you check what you have in Plex Web settings for the [https://app.plex.tv/desktop](https://app.plex.tv/desktop) app After opening this page, select Settings and then Show Advanced and then Debug and then see what you have set for `Use alternate streaming protocol for video playback` My tests were using the default - with this not selected Do you have the other debug advanced settings as default? `Direct Play` ticked `Direct Stream` ticked and for Quality settings `Automaticaly adjust quality` unticked Home Streaming “Use Recommended settings” ticked Lets get [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and indication of how soon after DVR Live TV streaming does the error arise? For the diagnostics for this, I would like both debug and verbose settings enabled for the server So Settings / Server / General / Show Advanced Enable both [Debug Logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) and Verbose Logging Save changes Restart the server to get fresh logs created Wait a couple of minutes and then start the DVR Live TV streaming Note down the time and get a screenshot and time of the error and then capture the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) zip - through settings / Server / Troubleshooting / Download Logs and attach the zip with the screenshot and the information relating to the time of start / fail After you collect the diagnostics, disable verbose logging leaving only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) enabled on the server ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [January 19, 2023, 4:14pm UTC](https://forums.plex.tv/t/playback-error/777871/20 "2023-01-19T16:14:08Z")
I have activated: Use alternate streaming protocol for video playback Debug enabled and full reports enabled, so if the problem persists by tomorrow I’ll send you the necessary files and logs. So far I haven’t had any crashes anymore. I really appreciate your efforts!!! Ps. I left the options you mentioned. ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [January 20, 2023, 8:15am UTC](https://forums.plex.tv/t/playback-error/777871/21 "2023-01-20T08:15:47Z")
Hi @sa2000 you got a PM with the logs. [Next page](https://forums.plex.tv/t/playback-error/777871.md?page=2)