# Playback Fails on All Devices **URL:** \ **Category:** Plex Media Server\ **Tags:** server-unraid\ **Created:** [September 26, 2025, 2:28am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768 "2025-09-26T02:28:24Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![somail](https://avatars.discourse-cdn.com/v4/letter/s/fbc32d/32.png) [@somail](https://forums.plex.tv/u/somail)\ **Post date:** [September 26, 2025, 2:28am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/1 "2025-09-26T02:28:24Z")
Server Version#: 1.43.0.10162 (Unraid; LinuxServer Docker) Player Version#: Hello, Over the last week I started having playback issues with my server. This happens across numerous devices (Web, Android and IOS). Plex UI on all devices is good (no errors, updates with new media in a timely manner, etc.). This seems to be strictly a playback issue. When I press play I immediately get one of two errors depending on the device: 1. “Failed to fetch play queue response” or 2. “An Error Occurred loading items to play. These errors happen 100% of the time, even after a fresh reboot (hardware and/or docker). This also happens for all media (video, audio and photo) and also PlexAmp. I think I see the issue in my log (attached), but the error is not providing any context and I can find no tangible mention of it on google or this forum. DEBUG - [DownloadQueue] Updating status for generator 12382 ERROR - [DownloadQueue] Failed to get status for generator 12382 DEBUG - [Req#100] PlayQueue: Start index: 0 End index: 0 Count: 1 ERROR - Got exception from request handler: std::exception Things I have tried: 1. Reboot server 2. Updated to latest LinuxServer / PMS Version 3. Confirmed I am not out of space on both Docker image and drives (Docker has 8GB free and config folder (database, logs, Metadata, etc) has 140GB free 4. Confirmed R/W access on the server config files is still good. 5. Deleted Codecs folder 6. Confirmed the media files are not corrupted. 7. Ran ChuckPa’s DBRepair (Auto Mode) - log said everything was ok I am out of ideas and would appreciate any help. [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/xWOuulLSyQo4vDZuUVQyGoPTIFf.log) (2.8 MB) ---
**Author:** ![9\_Mad-Max\_5](https://avatars.discourse-cdn.com/v4/letter/9/ce73a5/32.png) [@9\_Mad-Max\_5](https://forums.plex.tv/u/9_Mad-Max_5)\ **Post date:** [December 23, 2025, 10:09pm UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/2 "2025-12-23T22:09:10Z")
Did you’re issue got solved? Having similar behaviour out of nowhere on my side ---
**Author:** ![somail](https://avatars.discourse-cdn.com/v4/letter/s/fbc32d/32.png) [@somail](https://forums.plex.tv/u/somail)\ **Post date:** [December 24, 2025, 12:41am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/3 "2025-12-24T00:41:25Z")
No, I never found a clear solution. I ended up starting with a new Plex install and restoring an old database that I was lucky enough to have and was confident was not broken. I then restored the history from the “broken” Plex database. Thus my new install was like nothing had changed (outside of a few minor settings I had to redo). I believe the issue was caused by two potential issues: 1) my database corrupted from a Plex update in a way that DBRepair could not see or 2) I had a permissions issue on my Plex Docker that caused things to get messed up. I also started having out of space errors on my transcode directory, even though I clearly had enough space - which leads to me to think I had a permissions issue. As painful as I thought it would be, it only took my ~30 minutes to get everything back up and running. So if you are having this issue you might want to bite the bullet and reinstall. Either way, I would quickly identify a prior database that isn’t impacted by the issue and keep it safe while you troubleshoot. ---
**Author:** ![9\_Mad-Max\_5](https://avatars.discourse-cdn.com/v4/letter/9/ce73a5/32.png) [@9\_Mad-Max\_5](https://forums.plex.tv/u/9_Mad-Max_5)\ **Post date:** [December 24, 2025, 10:43am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/4 "2025-12-24T10:43:53Z")
Thanks for the reply. In the meantime, is started to dig in to the forum even deeper and found this script: > It was as well on reddit. In the end, the script as well changes the database. My ChatGPT instance suggested fixing the database manually. Stop plex Make a backup: `cp com.plexapp.plugins.library.db com.plexapp.plugins.library.db.bak` Open the DB locally: `sqlite3 com.plexapp.plugins.library.db` Open the tables itself: `.tables` Cleanup the affected tables: `DELETE FROM play_queues;` `DELETE FROM play_queue_items;` `.quit` Afterward, Plex can be started again and should work again. Probably my external mounted Media folder inside the Plex installation lead to the corruption of the database. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 24, 2025, 2:44pm UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/5 "2025-12-24T14:44:44Z")
DO NOT USE CHATGPT, editing the database tables directly never ends well. Ill take a look at the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) above and make further comments then. EDIT: Looked at the log file, since its an excerpt I dont have the whole picture, but it looks like you have disabled direct streaming, and have an upload throttle which is forcing everything to transcode, and that is where you are having issues. ---
**Author:** ![9\_Mad-Max\_5](https://avatars.discourse-cdn.com/v4/letter/9/ce73a5/32.png) [@9\_Mad-Max\_5](https://forums.plex.tv/u/9_Mad-Max_5)\ **Post date:** [December 24, 2025, 3:18pm UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/6 "2025-12-24T15:18:58Z")
I guess you @dbirch are answering to @somail who used a rollback instead of my approach, similar to the post here [Playback error: An error occurred loading items to play - Plex Media Server - Plex Forum](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/918792/111). While I agree that not anybody should blindly follow ChatGPT I think my approach is still fine and maybe safer than just straight use a shell script which messes with the tables. But I thought I should leave the information here, so anybody can decide what to do. And worst case, there is a backup of your database. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 24, 2025, 3:26pm UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/7 "2025-12-24T15:26:23Z")
> [@9\_Mad-Max\_5](#): > > maybe safer than just straight use a shell script Depends on who wrote it. the ONLY scripts I recommend are written by Plex employees. ChuckPa’s tools have proven to be reliable. Plex uses a modified version of sqllite, so unless you are using that version to edit the tables, the risk for database damage is very high just by opening/saving the database. Now factor in either AI or amateur sql commands and the risk is even higher. Database rollback is a valid option but tends to be the conservative/last option I tend to recommend as it may just be hiding underlying issues vs actually fixing them. ---
**Author:** ![9\_Mad-Max\_5](https://avatars.discourse-cdn.com/v4/letter/9/ce73a5/32.png) [@9\_Mad-Max\_5](https://forums.plex.tv/u/9_Mad-Max_5)\ **Post date:** [December 25, 2025, 5:21pm UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/8 "2025-12-25T17:21:23Z")
It seems I ran again in the same issue with my instance after a docker update to | | [Linuxserver.io](http://Linuxserver.io) version:- 1.42.2.10156-f737b826c-ls288 | | --- | | | it happened again. So at least at my place it seems to be related due to a change from ls287 to ls288 made two days ago, a container rollback before “fixing” the DB. As I thought of giving that fancy script a spin, I did it and ran into some issues. Primarily because I have different rights insight the docker container itself. I adapted the script a little and posted it here: [Plex play-queue schema reset](https://gist.github.com/9Mad-Max5/ee30f1d7e4e245f7f964e460775d1045) As while searching for the author of this script im pretty sure it is not ChuckPa and it is more [Summary - ThatTallGuy21 - Plex Forum](https://forums.plex.tv/u/thattallguy21/summary) from this post [Playback error: An error occurred loading items to play - #73 by ThatTallGuy21](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/918792/73) Or even [JesseNL (u/JesseNL) - Reddit](https://www.reddit.com/user/JesseNL/) in this post: > **[Reddit - The heart of the internet](https://www.reddit.com/user/JesseNL/)** And it seems some GPT was involved there as well 😃 ---
**Author:** ![smiba](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@smiba](https://forums.plex.tv/u/smiba)\ **Post date:** [January 1, 2026, 9:20pm UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/9 "2026-01-01T21:20:30Z")
Dealing with the same issue right now ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 2, 2026, 1:32am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/10 "2026-01-02T01:32:28Z")
@smiba Please create a new thread with a copy of your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and details of the issue. Best to not mix things up between multiple users who may have different issues. ---
**Author:** ![smiba](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@smiba](https://forums.plex.tv/u/smiba)\ **Post date:** [January 2, 2026, 9:39am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/11 "2026-01-02T09:39:28Z")
The reset of the play\_queues table as described on the reddit post linked earlier worked for me: [Reddit - The heart of the internet](https://www.reddit.com/r/PleX/comments/1lorz4p/an_error_occurred_loading_items_to_play_and/njo91t6/) I think we’re all having the same issue, and I’m not sure why after many years of using Plex this has started to show up. My comment was mostly as a way to boost this thread and give a better idea the scope of the issue to the Plex team. ---
**Author:** ![Melocco](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@Melocco](https://forums.plex.tv/u/Melocco)\ **Post date:** [January 3, 2026, 5:13am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/12 "2026-01-03T05:13:12Z")
I just had this start for me. I’m running a Synology NAS (21+) and never have had issues. I saw where the reset queue may work. But I’ve never done the code like that. Do I copy it and then paste it to plex somewhere or do I paste it in the synology DSM somewhere? Thanks for any advice. I just check for logs and this error is popping up. [Req#64b/Transcode/0901213a-1cf2-47d1-86ac-26e478d35f96/a52e8682-b147-4a72-8ccf-f60dda3e117f] [eac3\_eae @ 0x7fd1f8b92b40] EAE timeout! EAE not running, or wrong folder? Could not read ‘/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/pms-ada3c886-8077-4f04-adc2-789c97ebe9e7/EasyAudioEncoder/Convert to WAV (to 8ch or less)/0901213a-1cf2-47d1-86ac-26e478d35f96\_17896-0-179.wav’ Update: I found out my issue was either the codex or I needed to increase my Inotify. I ran the inotify then I stopped plex and deleted the codec folder. Restarted plex and tried again and it worked remotely and locally. Which ever did it, that worked for me. But I still would like to know where I run that script. Maybe a stupidly quick question, but I would love to know. Thank again for any help. ---
**Author:** ![smiba](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@smiba](https://forums.plex.tv/u/smiba)\ **Post date:** [January 3, 2026, 9:56am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/13 "2026-01-03T09:56:36Z")
You run the script in the console (or if it’s containerised, inside the console of the container) I don’t recommend running it if your issue is not with the play queue though! ---
**Author:** ![9\_Mad-Max\_5](https://avatars.discourse-cdn.com/v4/letter/9/ce73a5/32.png) [@9\_Mad-Max\_5](https://forums.plex.tv/u/9_Mad-Max_5)\ **Post date:** [January 4, 2026, 12:46am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/14 "2026-01-04T00:46:06Z")
I made an update to my gist as play\_queue\_generator killed all my playlists. This was a huge issue for me, therefore I played around till it worked fine for me. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 4, 2026, 1:12am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/15 "2026-01-04T01:12:04Z")
@9_Mad-Max_5 You can revert your database. If you can see [Playback error: An error occurred loading items to play - #116 by ChuckPa](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/918792/116) ---
**Author:** ![9\_Mad-Max\_5](https://avatars.discourse-cdn.com/v4/letter/9/ce73a5/32.png) [@9\_Mad-Max\_5](https://forums.plex.tv/u/9_Mad-Max_5)\ **Post date:** [January 4, 2026, 11:40am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/16 "2026-01-04T11:40:39Z")
Thanks for the hint; I just answered in that thread. If it helps, I can provide my DB. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 4, 2026, 11:41am UTC](https://forums.plex.tv/t/playback-fails-on-all-devices/931768/17 "2026-04-04T11:41:33Z")
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