# Playback has ended **URL:** \ **Category:** Live TV & DVR\ **Tags:** livetv-dvr\ **Created:** [November 12, 2020, 10:34am UTC](https://forums.plex.tv/t/playback-has-ended/652781 "2020-11-12T10:34:02Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 12, 2020, 10:34am UTC](https://forums.plex.tv/t/playback-has-ended/652781/1 "2020-11-12T10:34:03Z")
Server Version#: 1.20.5.3562 Player Version#: 1.23.0.1435 Tuner Make/Model: Octopus Net C2 Channel number/Name: all Mac OS Catalina/ Windows 10 20H2 Hello, it happens very often. I get the error message during the playback: playback has ended. And then i have to tune on again. Sometimes the retuning don´t work and have to repeat it. Hope for help! Thanks! ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 13, 2020, 2:54am UTC](https://forums.plex.tv/t/playback-has-ended/652781/2 "2020-11-13T02:54:56Z")
![Screenshot 2020-11-13 035342](https://global.discourse-cdn.com/plex/original/3X/8/8/88176219f12c376b28ac5b3c71025725fb932a27.jpeg) Here you can see the error message. ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 15, 2020, 1:51am UTC](https://forums.plex.tv/t/playback-has-ended/652781/3 "2020-11-15T01:51:16Z")
Anyone facing the same issue? ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 18, 2020, 6:52am UTC](https://forums.plex.tv/t/playback-has-ended/652781/5 "2020-11-18T06:52:15Z")
Could someone help me, please? ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 21, 2020, 3:16pm UTC](https://forums.plex.tv/t/playback-has-ended/652781/6 "2020-11-21T15:16:28Z")
My VBox Gateway have the same problem, like my Octopus. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 22, 2020, 9:06am UTC](https://forums.plex.tv/t/playback-has-ended/652781/7 "2020-11-22T09:06:21Z")
You’re using an unsupported tuner so your results may not be great. I’m gonna need the log from the client. Looks like you are using PMP in desktop mode, so get me the Plex Web logs. [Plex Web App Logs | Plex Support](https://support.plex.tv/articles/201611836-plex-web-app-logs/) ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 22, 2020, 10:19am UTC](https://forums.plex.tv/t/playback-has-ended/652781/8 "2020-11-22T10:19:15Z")
Is the VBox Gateway also an unsupported tuner? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 23, 2020, 12:11am UTC](https://forums.plex.tv/t/playback-has-ended/652781/9 "2020-11-23T00:11:59Z")
Correct. The officially supported tuners are listed in [https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/](https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/). There are some devices that may just work, but then again, they may not. Plex does not test on these other devices. ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 23, 2020, 7:55am UTC](https://forums.plex.tv/t/playback-has-ended/652781/10 "2020-11-23T07:55:32Z")
Yes, but on this website > **[Supported DVR Tuners and Antennas | Plex Support](https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/?_ga=2.241125059.1582126108.1606063870-958154328.1606063870)** > > Tip!: Setting up and using a DVR or Live TV is a premium feature and requires an active Plex Pass... is shown, that VBox Gateway is a supported Tuner!! ??? And i use this supported Tuner VBox [XTi-3452](https://www.vboxcomm.com/product-page/cable.html) (DVB-C) What now? Thanks for understanding! Best regards ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 23, 2020, 3:25pm UTC](https://forums.plex.tv/t/playback-has-ended/652781/11 "2020-11-23T15:25:33Z")
Below you can see my supported tuner: ![Screenshot 2020-11-23 162441](https://global.discourse-cdn.com/plex/original/3X/a/c/ac43bb33325a0eea6b6d9fdeebf80548edfb29b2.png) VBox XTi-3452 DVB-C ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 23, 2020, 3:26pm UTC](https://forums.plex.tv/t/playback-has-ended/652781/12 "2020-11-23T15:26:25Z")
So why is my tuner not supported, how you say? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 24, 2020, 6:31am UTC](https://forums.plex.tv/t/playback-has-ended/652781/13 "2020-11-24T06:31:33Z")
Oh sorry. When you said Gateway I thought that was a different model. Yes, the XTi-3452 is supported. That device is for a cable conenction. Have you checked if the channels you are trying to view are encrypted. Plex does not support encrypted channels. If you can provide me the logs I requested before so I can check the error, this may be the reason it is not working for you. ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 24, 2020, 7:39am UTC](https://forums.plex.tv/t/playback-has-ended/652781/14 "2020-11-24T07:39:29Z")
Ok. No, they aren´t encrypted. But in the Logs are many personal information?! I wouldn´t post it… But there is a lot of personal information there. I would hate to share this information. Could you help me please, without this Logs? ---
**Author:** ![Claret](https://avatars.discourse-cdn.com/v4/letter/c/b9bd4f/32.png) [@Claret](https://forums.plex.tv/u/Claret)\ **Post date:** [November 24, 2020, 2:31pm UTC](https://forums.plex.tv/t/playback-has-ended/652781/15 "2020-11-24T14:31:09Z")
FWIW I was experiencing the same error/message on the Windows 10 client yesterday. But appeared to work fine on my Roku. My Windows 10 client updated today to ‘Version 1.23.0.1435-e10e14cf’ and it no longer appears to be doing it… ---
**Author:** ![sync\_keylock](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@sync\_keylock](https://forums.plex.tv/u/sync_keylock)\ **Post date:** [November 24, 2020, 3:22pm UTC](https://forums.plex.tv/t/playback-has-ended/652781/16 "2020-11-24T15:22:39Z")
I still have this issue. Have the same Version like you, @Claret ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 24, 2020, 5:37pm UTC](https://forums.plex.tv/t/playback-has-ended/652781/17 "2020-11-24T17:37:12Z")
> [@sync\_keylock](#): > > Could you help me please, without this Logs? Unfortunately, without being able to see the exact error, it’s hard to say why things don’t work. If you don’t want to share publicly, you can PM the logs to me. Those are kept confidential and deleted once I’m done investigating. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 22, 2021, 5:37pm UTC](https://forums.plex.tv/t/playback-has-ended/652781/18 "2021-02-22T17:37:24Z")
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