I have one movie that will play on PLEX in the browser, and that will play in VLC, but it will not play on my NVIDIA Shield. I get an error saying "Playback has stopped because the connection to the Plex Media Server has been lost. Please ensure the server is available and retry."
I can play every other movie on my server without issue.
- I copied the movie to another RAID and tried it. Same issue.
- I cleared the PLEX cache on the NVIDIA Shield. Same issue.
- I tried another Shield in another room. Same issue.
- I moved the file to a RAID that was not associated with my PLEX media server, then deleted the original file from the PLEX file system with the delete command. After this I cleaned bundles on the server. Then I added the new RAID to the PLEX media server and re-scanned the library. The movie popped up, and it worked on the browser version of PLEX. I tried it on the NVIDIA Shield and got the error again.
I am out of things to try on my end at this point, as I can't think of anything else to try.
Anyone have any ideas?