# Playback Issue - Mount Error when disk is mounted **URL:** \ **Category:** General Discussions\ **Created:** [April 1, 2017, 5:35pm UTC](https://forums.plex.tv/t/playback-issue-mount-error-when-disk-is-mounted/187038 "2017-04-01T17:35:49Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![tduarte](https://avatars.discourse-cdn.com/v4/letter/t/50afbb/32.png) [@tduarte](https://forums.plex.tv/u/tduarte)\ **Post date:** [April 1, 2017, 5:35pm UTC](https://forums.plex.tv/t/playback-issue-mount-error-when-disk-is-mounted/187038/1 "2017-04-01T17:35:49Z")
All my medial files in all libraries get the same playback error saying to make sure disk is mounted. This disk mounted and I can play the files from the NAS from the computer Plex is running but can not play them back within Plex. Seems to have happened after my last update to v 1.4.4.3495 Is anyone else having this issue and figured out a way to fix it? ---
**Author:** ![tduarte](https://avatars.discourse-cdn.com/v4/letter/t/50afbb/32.png) [@tduarte](https://forums.plex.tv/u/tduarte)\ **Post date:** [April 4, 2017, 6:11pm UTC](https://forums.plex.tv/t/playback-issue-mount-error-when-disk-is-mounted/187038/2 "2017-04-04T18:11:47Z")
I just installed the v 1.5 update which do not fix the issue. I confirmed permissions on the NAS are good. I can browse the folders on the NAS from Plex in the Add Folder section. I still get a playback error. Stumped on this one… ---
**Author:** ![tduarte](https://avatars.discourse-cdn.com/v4/letter/t/50afbb/32.png) [@tduarte](https://forums.plex.tv/u/tduarte)\ **Post date:** [April 5, 2017, 12:01am UTC](https://forums.plex.tv/t/playback-issue-mount-error-when-disk-is-mounted/187038/3 "2017-04-05T00:01:26Z")
After hours of trying to resolve this I finally deleted each library and then re-added each one and it worked. Something must have broken the link’s to the source files…strange. I ran the analyze option several times and that did not work either. I hope this post helps others if you run into the same issue. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 11:03pm UTC](https://forums.plex.tv/t/playback-issue-mount-error-when-disk-is-mounted/187038/4 "2020-01-07T23:03:22Z")