Playback issues: potential fix

plex-classic-for-roku

#1

Hi,



As a number of threads have noted there are some issues with playback of some media. Just talked to Elan (lead Plex developer) about this and he asked me to pass on this link to a new version of ffmpeg that fixes a number of bugs, including SD content looking crappy.



http://www.plexapp.com/elan/ffmpeg-latest-2011-05-09.zip



Thanks to ClarkDV for trying out the idea in the first place, who also observed this fixing the stop after 5-10 mins issue.



Replace the version in ~/Library/Application Support/Plex/Plex Media Server.app/Contents/Resources (or rename if you want to be able to go backwards) with the linked one and see if that improves things for you. I'll be interested in your observations.



thanks,

Jonny


#2

This might be a dumb question, but for those of us on Windows, do we just download the latest static .exe build from http://hawkeye.arrozcru.org/ and replace the ffmpeg.exe file in the Plex folder?


#3

Nope. not a dumb question. I'm waiting on Elan to zip me up a windows version. I'll post the link once I know it.



thanks

Jonny


[quote name='nutznboltz2003' timestamp='1305033142' post='169190']


This might be a dumb question, but for those of us on Windows, do we just download the latest static .exe build from http://hawkeye.arrozcru.org/ and replace the ffmpeg.exe file in the Plex folder?

[/quote]


#4

This fix is working great for all my SD files! THANKS!!! :-D



I can't wait to see my HD files working, too!


#5

Downloaded the file, extracted the new version of "ffmpeg" but...I can't copy it.



I'm probably just being dense (I'm fairly new to the Mac world) but I can't find this location on my Mac Mini:



*~/Library/Application Support/Plex/Plex Media Server.app/Contents/Resources *



More specifically, I can't locate the folder "Plex Media Server.app" under my "~/Library/Application Support/Plex/" All I see is are files there (not a folder) called "Plex Media Server.app.conf" and "Plex Media Server.app.version".



I'm probably missing something obvious here.



- Matt


#6

I updated to this newest ffmpeg. Video quality does look better. I am still seeing initial audio sync issues on some files, but a nice step in the right direction. I haven't had time to see if the stopping issue was resolved.


#7

Yep, it's a Mac weirdness. Select and Right click on Plex Media Server.app and chose 'Show Package Contents'


[quote name='KakaduDreamer' timestamp='1305079435' post='169354']


Downloaded the file, extracted the new version of "ffmpeg" but...I can't copy it.



I'm probably just being dense (I'm fairly new to the Mac world) but I can't find this location on my Mac Mini:



*~/Library/Application Support/Plex/Plex Media Server.app/Contents/Resources *



More specifically, I can't locate the folder "Plex Media Server.app" under my "~/Library/Application Support/Plex/" All I see is are files there (not a folder) called "Plex Media Server.app.conf" and "Plex Media Server.app.version".



I'm probably missing something obvious here.



- Matt

[/quote]


#8

Can you start a thread describing your HD issues: what problem you are having and what file format/codec you are seeing it with?



thanks

Jonny


[quote name='Andy K' timestamp='1305074990' post='169341']


This fix is working great for all my SD files! THANKS!!! :-D



I can't wait to see my HD files working, too!

[/quote]


#9

"Plex Media Server.app" is actually a folder.. right click on it, select "Show Package Contents" then go into /Contents/Resources & replace "ffmpeg" with the one you dowloaded



-Lennie




[quote name='KakaduDreamer' timestamp='1305079435' post='169354']


Downloaded the file, extracted the new version of "ffmpeg" but...I can't copy it.



I'm probably just being dense (I'm fairly new to the Mac world) but I can't find this location on my Mac Mini:



*~/Library/Application Support/Plex/Plex Media Server.app/Contents/Resources *



More specifically, I can't locate the folder "Plex Media Server.app" under my "~/Library/Application Support/Plex/" All I see is are files there (not a folder) called "Plex Media Server.app.conf" and "Plex Media Server.app.version".



I'm probably missing something obvious here.



- Matt

[/quote]


#10

[quote name='Jonny Wray' timestamp='1305079727' post='169356']


Yep, it's a Mac weirdness. Select and Right click on Plex Media Server.app and chose 'Show Package Contents'

[/quote]




Thanks Jonny! That worked. Guess I learned something new today about the Mac OS!



Cheers,

Matt


#11

Jonny,



The new ffmpeg isn't working for me, same playback stoppage issue as the original. I went back to the version I found in that old thread and it's working again, albeit still with the jumping around at begin and after ff or rew.



Because we now have 3 different versions of ffmpeg, and more to follow I bet, that we're testing, is there a way to tell one from another other than just by file size?



Doing a Get Info on it doesn't show a version number.



I'm just looking for a way to keep who's using what and with what results as we go forward, otherwise this is going to become very confused and will hinder sorting this issue out, you know?



Thanks,


#12

Jonny,



Like I said before, sd tv shows were great! The ffmpeg fix cleaned up the quality for me a ton and fixed stoppage on .avi tv shows and .m4v movies. Going to try hd rips later this week.

Still having issues with plugins but that's not a deal breaker for me.



After installing the new ffmpeg, I manually shut down PMS and rebooted.



here are my specs. Not sure if it helps but the more inf the better I guess.



PMS Machine:

Model Name: Mac mini

Model Identifier: Macmini2,1

Processor Name: Intel Core 2 Duo

Processor Speed: 1.83 GHz

Number Of Processors: 1

Total Number Of Cores: 2

L2 Cache: 2 MB

Memory: 1 GB

Bus Speed: 667 MHz



MacOS 10.6.7

Plex 0.9.2.7

Linksys WRT54G everything is wireless (PMS machine has static IP)



Client:

Roku XD about 30' away from router.

Set to 2.0mbps in plex client.


#13

Using Plex on the PC, and I can't even get any movies to start. They all show up in the Plex Media Manager on the PC, and on the Roku. I've tried every bit rate on the Roku, and no joy. Of course I don't mind being patient if a fix is imminent, but from reading this thread, and the one that directed me here, it didn't seem like anyone was having this issue. Am I mistaken?


#14

Yep, first time I've heard a can't play anything issue. What happens when you try and play? The only similar issue is wireless not playing at bit rates > 2Mbps.



What media codec/container/file type are you trying to play? Could be that it's not supported?



Jonny


[quote name='Gurumba' timestamp='1305171775' post='169600']


Using Plex on the PC, and I can't even get any movies to start. They all show up in the Plex Media Manager on the PC, and on the Roku. I've tried every bit rate on the Roku, and no joy. Of course I don't mind being patient if a fix is imminent, but from reading this thread, and the one that directed me here, it didn't seem like anyone was having this issue. Am I mistaken?

[/quote]


#15

Looks like the new one fixes the avi looking like ass issue but not the stopping in middle issue. It is being looked at though.



I hear you, but I'm not in control of that. I will pass that suggestion on though. Hopefully these fixes will get rolled into a new version of PMS and we won;t have to mess around with downloads and replacements.



Jonny


[quote name='ClarkDV' timestamp='1305085665' post='169375']


Jonny,



The new ffmpeg isn't working for me, same playback stoppage issue as the original. I went back to the version I found in that old thread and it's working again, albeit still with the jumping around at begin and after ff or rew.



Because we now have 3 different versions of ffmpeg, and more to follow I bet, that we're testing, is there a way to tell one from another other than just by file size?



Doing a Get Info on it doesn't show a version number.



I'm just looking for a way to keep who's using what and with what results as we go forward, otherwise this is going to become very confused and will hinder sorting this issue out, you know?



Thanks,

[/quote]


#16

playback quality dramatically improved BUT...odd behavior, first few minutes are garbled, shows 30 secs, jumps back, does it again, a couple times, then starts playing from beginning with very good quality...don't know how else to describe.


#17

Please excuse my ignorance, but where exactly is this folder located that we are to put the updated ffmpeg file in? Can't seem to find it here...


#18

This first post in the thread tells you where to put it.



Jonny


[quote name='nickexperience' timestamp='1305300748' post='169957']


Please excuse my ignorance, but where exactly is this folder located that we are to put the updated ffmpeg file in? Can't seem to find it here...

[/quote]


#19

Unfortunately, I can't find the location listed in the post. Is is it supposed to be under Program Files\Plex...or somewhere else? Where is the library folder?


[quote name='Jonny Wray' timestamp='1305301454' post='169964']


This first post in the thread tells you where to put it.



Jonny

[/quote]


#20

No, that's a Mac location. The windows ffmpeg fix hasn't been made available yet. But, I just posted this in another thread:

[quote]


Here's a link to a windows ffmpeg Elan just gave me:



http://www.plexapp.com/elan/ffmpeg-windows-2011-05-12.zip



Note however, this is very user beware, it's not really been tested - I wanted to test if before letting people know - but if you like you can try it out. Be sure to save your existing one so you can go backwards though.



If you do try it out I'd love to hear of your results as my windows test set up isn't ideal.

[/quote]




You'll need to replace the ffmpeg in the Plex Media Server installation. I honestly don't know where that is on windows and don't have my windows box in front of me.



Jonny


[quote name='nickexperience' timestamp='1305301566' post='169965']


Unfortunately, I can't find the location listed in the post. Is is it supposed to be under Program Files\Plex...or somewhere else? Where is the library folder?

[/quote]