# Playback media error - from NAS drive

**URL:** <https://forums.plex.tv/t/playback-media-error-from-nas-drive/909234>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [March 18, 2025, 11:07am UTC](https://forums.plex.tv/t/playback-media-error-from-nas-drive/909234 "2025-03-18T11:07:45Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![plexformer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/plexformer/32/180973_2.png) [@plexformer](https://forums.plex.tv/u/plexformer)\
**Post date:** [March 18, 2025, 11:07am UTC](https://forums.plex.tv/t/playback-media-error-from-nas-drive/909234/1 "2025-03-18T11:07:45Z")

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I am running NAS Storage on Synology and Plex media server on MiniPC(i9). I am getting the following error while playing the video media.

1. Synology Media Library is on mounted on MiniPC as Z drive. While accessing the media encountering the attached error.
2. Apple TV 4K - Plex player

Playback Stopped

Something went wrong playing your media. Please try again.  
Could not direct play because: App cannot direct play this item. No direct play video profile exists for protocol http, with container mov, video codec hevc, and audio codec apac.  
Could not transcode because:  
Cannot convert this item.  
Implementation for audio decoder  
‘apac’ not found.

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**Author:** ![slickers74](https://avatars.discourse-cdn.com/v4/letter/s/46a35a/32.png) [@slickers74](https://forums.plex.tv/u/slickers74)\
**Post date:** [April 15, 2025, 9:12pm UTC](https://forums.plex.tv/t/playback-media-error-from-nas-drive/909234/2 "2025-04-15T21:12:08Z")

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Same. Any luck?

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**Author:** ![agravano](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@agravano](https://forums.plex.tv/u/agravano)\
**Post date:** [April 23, 2025, 3:23am UTC](https://forums.plex.tv/t/playback-media-error-from-nas-drive/909234/3 "2025-04-23T03:23:38Z")

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Same issue here. Occurs when trying to play personal videos uploaded to the photos area within plex.

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**Author:** ![plexformer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/plexformer/32/180973_2.png) [@plexformer](https://forums.plex.tv/u/plexformer)\
**Post date:** [May 9, 2025, 8:04am UTC](https://forums.plex.tv/t/playback-media-error-from-nas-drive/909234/4 "2025-05-09T08:04:42Z")

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still same.. what I noticed mp4 formats are played w/o any issue.. while .mov format has above issue.. specially the videos shot on ios or higher resolution whic

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 7, 2025, 8:04am UTC](https://forums.plex.tv/t/playback-media-error-from-nas-drive/909234/5 "2025-08-07T08:04:44Z")

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