# Playback **URL:** \ **Category:** Plex Players\ **Tags:** lg-webos, video-on-demand, livetv-streaming\ **Created:** [January 9, 2022, 1:35am UTC](https://forums.plex.tv/t/playback/769438 "2022-01-09T01:35:22Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![naipol146\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@naipol146\_gmail\_com](https://forums.plex.tv/u/naipol146_gmail_com)\ **Post date:** [January 9, 2022, 1:35am UTC](https://forums.plex.tv/t/playback/769438/1 "2022-01-09T01:35:22Z")
My Plex Smart TV app stop working. My internet is working fine. But Plex app is the only one freezing. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 9, 2022, 1:58am UTC](https://forums.plex.tv/t/playback/769438/2 "2022-01-09T01:58:01Z")
You might need to share some more details than “it’s not working” (no offense). Maybe start with: - What kind of smart TV and Plex app is this about (maybe including the version you have installed on that TV)? - Is this about media from your own server, a shared library or from Plex’ video on-demand catalog? ---
**Author:** ![naipol146\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@naipol146\_gmail\_com](https://forums.plex.tv/u/naipol146_gmail_com)\ **Post date:** [January 9, 2022, 5:04am UTC](https://forums.plex.tv/t/playback/769438/3 "2022-01-09T05:04:51Z")
It’s about Plex app on LG Smart TV. Plex Free streaming service freezes when a movie or tv shows is played. The Live TV on Plex some channels freezes. It tells me a playback error. I have uninstalled the Plex app and installed it again. It still freezes. My other devices Plex app work. But on my smart tv is not working. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 9, 2022, 9:24am UTC](https://forums.plex.tv/t/playback/769438/4 "2022-01-09T09:24:48Z")
Can you identify what version of Plex for LG you have installed on that TV and what model it is? ---
**Author:** ![naipol146\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@naipol146\_gmail\_com](https://forums.plex.tv/u/naipol146_gmail_com)\ **Post date:** [January 10, 2022, 12:48am UTC](https://forums.plex.tv/t/playback/769438/5 "2022-01-10T00:48:46Z")
Client version is 5.29.1 Platform version is 4.9.0 ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [January 10, 2022, 12:28pm UTC](https://forums.plex.tv/t/playback/769438/6 "2022-01-10T12:28:49Z")
This screenshot will guide how to find your TV model quickly from Plex Server settings. ![Screen Shot 2022-01-10 at 10.26.34 pm](https://global.discourse-cdn.com/plex/original/4X/5/7/8/578a990c3d975390585d23c234175e591bc68500.jpeg) ---
**Author:** ![naipol146\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@naipol146\_gmail\_com](https://forums.plex.tv/u/naipol146_gmail_com)\ **Post date:** [January 10, 2022, 5:15pm UTC](https://forums.plex.tv/t/playback/769438/7 "2022-01-10T17:15:39Z")
App Version 5.29.1 LG webOS 4.9.0 ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 10, 2022, 5:47pm UTC](https://forums.plex.tv/t/playback/769438/8 "2022-01-10T17:47:55Z")
Do you experience those freezes with all live tv streams or on-demand videos or only with some? Are you able to stream the same channels / videos using the web version of Plex? ---
**Author:** ![naipol146\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@naipol146\_gmail\_com](https://forums.plex.tv/u/naipol146_gmail_com)\ **Post date:** [January 11, 2022, 2:40am UTC](https://forums.plex.tv/t/playback/769438/9 "2022-01-11T02:40:18Z")
Some channels freezes and the on demand movies totally freezes. It only gives me a playback error. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 11, 2022, 7:27am UTC](https://forums.plex.tv/t/playback/769438/10 "2022-01-11T07:27:55Z")
Would you mind sharing which channels freeze and what exact error message(s) you get? ---
**Author:** ![naipol146\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@naipol146\_gmail\_com](https://forums.plex.tv/u/naipol146_gmail_com)\ **Post date:** [January 31, 2022, 12:59am UTC](https://forums.plex.tv/t/playback/769438/12 "2022-01-31T00:59:48Z")
It says Playback error: An unexpected playback problem occured. That all it says. And it seems still not fixed. Free Live TV Streaming service works great on Roku, and Fire TV. But for my smart tv is showing that error. ---
**Author:** ![naipol146\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@naipol146\_gmail\_com](https://forums.plex.tv/u/naipol146_gmail_com)\ **Post date:** [January 31, 2022, 4:00am UTC](https://forums.plex.tv/t/playback/769438/13 "2022-01-31T04:00:27Z")
Is there anyway how to fix this? I don’t have a Plex media server. I just use Plex Free Movies and TV shows, Free Live TV Streaming services. I checked other ways to fix it and I can’t find what causing the error. Gago TV and nosey are the ones showing playback error. In addition, the Movies and TV shows totally shows that playback error message. ---
**Author:** ![warrencapes](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@warrencapes](https://forums.plex.tv/u/warrencapes)\ **Post date:** [April 6, 2022, 3:00pm UTC](https://forums.plex.tv/t/playback/769438/14 "2022-04-06T15:00:17Z")
Continuing the discussion from [Playback](https://forums.plex.tv/t/playback/769438): Happens on NOSEY channel - show gets to ad and boom, no more connection - have to refresh page / channel to restart - EXTREMELY annoying and enough to move off plex. Not right to brag and then stuff doesn’t work, and people’s posts get ignored ---
**Author:** ![warrencapes](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@warrencapes](https://forums.plex.tv/u/warrencapes)\ **Post date:** [April 7, 2022, 2:41pm UTC](https://forums.plex.tv/t/playback/769438/15 "2022-04-07T14:41:55Z")
Does plex not respond to people’s problems ? ---
**Author:** ![warrencapes](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@warrencapes](https://forums.plex.tv/u/warrencapes)\ **Post date:** [May 13, 2022, 9:04am UTC](https://forums.plex.tv/t/playback/769438/16 "2022-05-13T09:04:03Z")
Still no response since Jan ? ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [May 13, 2022, 3:27pm UTC](https://forums.plex.tv/t/playback/769438/17 "2022-05-13T15:27:42Z")
I would suggest trying to change your TV DNS to 1.1.1.1 or 8.8.8.8. I live in Australia and do not have this problem but use one of these DNS. This was suggested to me by a LG Tech ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 11, 2022, 3:28pm UTC](https://forums.plex.tv/t/playback/769438/18 "2022-08-11T15:28:07Z")
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