# Playstation Apps problems playing movies
**URL:** https://forums.plex.tv/t/playstation-apps-problems-playing-movies/88273
**Category:** Apps & Creations
**Tags:** other-third-party
**Created:** [December 31, 2014, 11:20am UTC](https://forums.plex.tv/t/playstation-apps-problems-playing-movies/88273 "2014-12-31T11:20:00Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@paulsutcliffe](https://forums.plex.tv/u/paulsutcliffe)
#### Post date: [December 31, 2014, 11:20am UTC](https://forums.plex.tv/t/playstation-apps-problems-playing-movies/88273/1 "2014-12-31T11:20:00Z")
Hi,
I noticed someone else seemed to be having the same issue as me I think although no one had replied to the thread.
When playing certain files, both movies and TV shows I'm getting a buffering screen for a few minutes then a message that just says: There was a problem playing this item, try again, home or sign out.
The files play fine on the iPad app and play locally through the media manager screen on the server (Windows) so there's nothing wrong with the files as far as I can tell.
Strangely if I leave it sitting on the error screen the sound for the movie then starts playing underneath but there's no way to get back to the movie itself.
Can anyone help with this at all or let me know what other information may be needed to help?
Thanks!
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### Author:  [@antiquetoy](https://forums.plex.tv/u/antiquetoy)
#### Post date: [January 11, 2015, 11:32am UTC](https://forums.plex.tv/t/playstation-apps-problems-playing-movies/88273/2 "2015-01-11T11:32:58Z")
Hi, I'm having the exact same issue. Did you ever managed to solve this?
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### Author:  [@Jonathandavis89](https://forums.plex.tv/u/Jonathandavis89)
#### Post date: [January 21, 2015, 2:55pm UTC](https://forums.plex.tv/t/playstation-apps-problems-playing-movies/88273/3 "2015-01-21T14:55:01Z")
Same issue here
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### Author:  [@deactivated](https://forums.plex.tv/u/deactivated)
#### Post date: [January 21, 2015, 7:38pm UTC](https://forums.plex.tv/t/playstation-apps-problems-playing-movies/88273/4 "2015-01-21T19:38:28Z")
I bumped into this myself once but could never recreate. There's something broken in our transcoder or on the PlayStation for these files. The behavior where playback starts \_eventually\_ but isn't visible is really odd.
I need your help to recreate the issue. Afterwards we'll know if it's a Plex issue or a Sony issue. Please consider generating a 1-2 minute sample of the files which don't play for you. Then confirm the sample has the same behavior. Afterwards please direct message me a download link.
[https://support.plex.tv/hc/en-us/articles/201035968-Generating-Sample-Files-from-Media](https://support.plex.tv/hc/en-us/articles/201035968-Generating-Sample-Files-from-Media)
Hey, one more thing... Please come post in the Plex Pass support section in the future ([https://forums.plex.tv/forum/153-plex-for-playstation/](https://forums.plex.tv/forum/153-plex-for-playstation/)). Third Party Clients are those written by Plex enthusiasts. Our Plex Pass users get access to forums which I frequent more often.
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### Author:  [@meeglosh](https://forums.plex.tv/u/meeglosh)
#### Post date: [February 3, 2015, 11:13pm UTC](https://forums.plex.tv/t/playstation-apps-problems-playing-movies/88273/5 "2015-02-03T23:13:36Z")
Hey all, I was having this issue too (Macbook Pro -\> PS4). Simple fix: just keep lowering the local streaming quality until it works. I found the sweet spot to be 3Mbps for 720p and 2Mbps for 1080p. Hope this helps!
Would be nice if, instead of getting stuck in buffering only to be sent to an error page, Plex could recognize the problem and recommend lowering the streaming quality in the error page. Would have saved me quite a bit of hassle.
Cheers!
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### Author:  [@wildthing666](https://forums.plex.tv/u/wildthing666)
#### Post date: [February 19, 2015, 6:58pm UTC](https://forums.plex.tv/t/playstation-apps-problems-playing-movies/88273/6 "2015-02-19T18:58:10Z")
I’m still having the same problem. are there any solution to the problem. I can’t use chromecast or playstation to watch on the TV. I have no problems on ipad, tablet or pc. Please help best regards.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [December 21, 2019, 4:02am UTC](https://forums.plex.tv/t/playstation-apps-problems-playing-movies/88273/7 "2019-12-21T04:02:13Z")
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