# Please Help Basic Claiming of Server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, plex-web\ **Created:** [January 11, 2023, 2:52am UTC](https://forums.plex.tv/t/please-help-basic-claiming-of-server/826384 "2023-01-11T02:52:00Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![cannongreg77](https://avatars.discourse-cdn.com/v4/letter/c/3bc359/32.png) [@cannongreg77](https://forums.plex.tv/u/cannongreg77)\ **Post date:** [January 11, 2023, 2:52am UTC](https://forums.plex.tv/t/please-help-basic-claiming-of-server/826384/1 "2023-01-11T02:52:00Z")
Server Version#: 1.59.1.3398-dab42972 (plex for windows) Player Version#: ( 4.87.2 web version) Had this problem prior to swapping out external hard drives, but it persists after. Basically, my old Ext HDD failed, but had backblaze send me a new one. Copied data from backblaze’s HDD to a new HDD i purchased, but the whole “Not authorized You do not have access to this server” message shows, no matter if I use Plex for Windows app, or web version. Can anyone assist? ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 11, 2023, 2:58am UTC](https://forums.plex.tv/t/please-help-basic-claiming-of-server/826384/2 "2023-01-11T02:58:39Z")
See [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ---
**Author:** ![cannongreg77](https://avatars.discourse-cdn.com/v4/letter/c/3bc359/32.png) [@cannongreg77](https://forums.plex.tv/u/cannongreg77)\ **Post date:** [January 11, 2023, 3:47am UTC](https://forums.plex.tv/t/please-help-basic-claiming-of-server/826384/3 "2023-01-11T03:47:57Z")
Thank you. I decided to use a registry script to try to fix the issue, “Method #1” on : > [@You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720): > > Warning: During these steps your Windows Plex server will be removed from any plex.tv account it has been connected to. The result will be that you won’t be able to acess it normally, unless you re-claim it. (Method 1 will try to do that automatically.) So you have been told to perform this procedure [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) in order to solve a problem accessing your server – but doing so requires you to edit the W… Ironically prior to me doing anything my friends all told me that Plex was up and running! So I decided to check my local TVs and lo an behold they had access to Plex too!. No clue what is going on, since my server itself says it doesnt have access…? But I am going to go through with the registry script token reclaimation and see what happens to my server. Honestly though, I dont care if my PC server plays Plex, cause no one watches Plex from the PC server, it’s only watched from the local and remote locations, lol. Hope I dont mess it up!! am using the 2nd option on not directly messing wit ---
**Author:** ![cannongreg77](https://avatars.discourse-cdn.com/v4/letter/c/3bc359/32.png) [@cannongreg77](https://forums.plex.tv/u/cannongreg77)\ **Post date:** [January 11, 2023, 4:01am UTC](https://forums.plex.tv/t/please-help-basic-claiming-of-server/826384/4 "2023-01-11T04:01:52Z")
So it seems to be reclaimed?? but now it says: " “_Silver Lenovo Laptop_” is currently unavailable Verify you have a network connection and that the server is online, or see our tips for further assistance." Why is that? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 11, 2023, 4:01am UTC](https://forums.plex.tv/t/please-help-basic-claiming-of-server/826384/5 "2023-04-11T04:01:54Z")
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