# Please help - can't record using DVR **URL:** \ **Category:** Live TV & DVR\ **Tags:** livetv-dvr, server-mac, apple-tv\ **Created:** [April 20, 2021, 1:59am UTC](https://forums.plex.tv/t/please-help-cant-record-using-dvr/710513 "2021-04-20T01:59:22Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![boostard](https://avatars.discourse-cdn.com/v4/letter/b/dec6dc/32.png) [@boostard](https://forums.plex.tv/u/boostard)\ **Post date:** [April 20, 2021, 1:59am UTC](https://forums.plex.tv/t/please-help-cant-record-using-dvr/710513/1 "2021-04-20T01:59:22Z")
Server Version#: Version 1.22.2.4282 Player Version#: Tuner Make/Model: HDhomerun Connect Duo Guide/Lineup name: Local Broadcast Listings Using XMLTV?: no Channel number/Name: all Please help. Before the Guide source changed my DVR worked very well. Now nothing records properly. Also when I watch live TV using the guide it plays for about 10 minutes and then freezes. > **[MovieFan.Plex](https://forums.plex.tv/u/MovieFan.Plex)** ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [April 20, 2021, 2:46pm UTC](https://forums.plex.tv/t/please-help-cant-record-using-dvr/710513/2 "2021-04-20T14:46:36Z")
Have you recreated your scheduled recordings after the switchover to the new EPG provider at the end of 2021 ? See first post in this thread [Live TV EPG - The update you’ve been waiting for](https://forums.plex.tv/t/live-tv-epg-the-update-you-ve-been-waiting-for/660738/1) If you have recreated the schedule but recordings still fail - please run with debug logging enabled and capture logs for when the issue arises see > **[Reporting issues with Plex Media Server | Plex Support](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/)** > > How to Report an Issue If you believe you have found an issue in Plex Media Server, please report it... > **[Plex Media Server Logs | Plex Support](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)** > > Log files are an important tool that can be used to help investigate problems you may be having. It’s important... ---
**Author:** ![boostard](https://avatars.discourse-cdn.com/v4/letter/b/dec6dc/32.png) [@boostard](https://forums.plex.tv/u/boostard)\ **Post date:** [April 20, 2021, 7:46pm UTC](https://forums.plex.tv/t/please-help-cant-record-using-dvr/710513/3 "2021-04-20T19:46:17Z")
Thanks for your reply. Last night I updated the firmware on my HD homerun (FIY I had to download it from the website and manually install on the device even though it’s set to auto update). After this I tried a recording and it worked! I have more recordings scheduled over the next few days so I would like to keep this open with you until I get a few more successful recordings. Thanks again, Mark ---
**Author:** ![boostard](https://avatars.discourse-cdn.com/v4/letter/b/dec6dc/32.png) [@boostard](https://forums.plex.tv/u/boostard)\ **Post date:** [April 27, 2021, 1:47am UTC](https://forums.plex.tv/t/please-help-cant-record-using-dvr/710513/4 "2021-04-27T01:47:35Z")
Hi - yes I recreated my scheduled recordings after the switchover to the new EPG provider at the end of 2020 (several times). iMac [Plex Media Server Logs\_2021-04-26\_21-42-28.zip](https://forums.plex.tv/uploads/short-url/ptIf3bVQL3L57N0nXZQo3czIdfa.zip) (4.8 MB) Server Version#: Version 1.22.3.4392 OS 11.2.3 Thanks ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 26, 2021, 1:47am UTC](https://forums.plex.tv/t/please-help-cant-record-using-dvr/710513/5 "2021-07-26T01:47:52Z")
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