# Please help.....My Media Server is gone **URL:** \ **Category:** Plex Media Server\ **Tags:** server-nvidia-shield\ **Created:** [September 1, 2024, 7:35am UTC](https://forums.plex.tv/t/please-help-my-media-server-is-gone/886967 "2024-09-01T07:35:47Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [September 1, 2024, 6:53pm UTC](https://forums.plex.tv/t/please-help-my-media-server-is-gone/886967/4 "2024-09-01T18:53:04Z")
> [@VanZet](#): > > what do you mean with “Connect to the server locally” ? Point a web browser at the IP address of the Shield. For example, if the IP address is 10.1.2.3, use [http://10.1.2.3:32400/web](http://10.1.2.3:32400/web). The IP address is visible in the Plex client app settings. It is overlaid in the lower right corner of the screen. You may need to turn on logging in the Advanced settings for it to appear. The IP address is also displayed in the Shield settings. > [@VanZet](#): > > When I log into my Plex account on the Nvidia Shield and go to the settings in that Plex Account I see all the options,…except the Plex Media Server, there is nothing there. This is an ongoing problem that Plex has been unable to fix. There are multiple threads in the forum on the topic. One [recent post](https://forums.plex.tv/t/shield-plex-media-server-settings-missing/875969/98) suggested setting a PIN on your Plex account in Plex Home settings: [https://app.plex.tv/desktop/#!/settings/plex-home](https://app.plex.tv/desktop/#!/settings/plex-home). Or, if a PIN exists, remove it, then force quit and restart the Plex client app ([link](https://forums.plex.tv/t/shield-plex-media-server-settings-missing/875969/103)). Others have taken steps such as sideloading older versions of Plex Media Server, factory resetting the Shield, or reinstalling the Shield OS. It is unclear if any of those steps are a lasting solution or if the problem will reappear. Hopefully Plex will figure out the root cause and resolve the problem. Links to some of the other threads on the topic: > [@Media server not showing up on Nvidia Pro Settings](https://forums.plex.tv/t/media-server-not-showing-up-on-nvidia-pro-settings/886707): > > How do I fix this Updated the app and now the pro server doesn’t work and I can’t even see the icon in settings, and can’t access my external storage. I’ve been using Kodi to watch my content but this defeats the purpose of having the pro as my media server and is not a preferred solution. I’ve tried - rebooting Clearing cache Uninstalling Uninstalling, rebooting clearing cache Removing external storage rebooting uninstalling, clearing cache Is my only solution a factory reset? > [@SHIELD Plex Media Server settings missing](https://forums.plex.tv/t/shield-plex-media-server-settings-missing/875969): > > Server Version#: 1.40.2.8395 (smb) Player Version#: 10.13.0.466 I’m following [https://support.plex.tv/articles/moving-server-data-storage-location-on-nvidia-shield/](https://support.plex.tv/articles/moving-server-data-storage-location-on-nvidia-shield/) to move my Plex data storage location on my NVIDIA SHIELD to a removable drive but my Plex client app on my NVIDIA SHIELD has no Plex Media Server row in the settings, it jumps from Subtitles to Advanced. Any ideas? Please assist. Thank you. > [@Plex Media Server Options Missing From Nvidia Shield Plex App Settings Screen](https://forums.plex.tv/t/plex-media-server-options-missing-from-nvidia-shield-plex-app-settings-screen/882723): > > Server Version#: 1.40.4.8679 (smb) Player Version#: 10.18.0.968 Trying to setup Plex Media Server on my Nvidia Shield yet when wanting to change the storage location under “Settings \> Plex Media Server” I don’t have the row called “Plex Media Server”. Can you guys please look into this and fix it --- _[View the full topic](https://forums.plex.tv/t/please-help-my-media-server-is-gone/886967)._