# Please help with subtitles

**URL:** <https://forums.plex.tv/t/please-help-with-subtitles/369791>\
**Category:** General Discussions\
**Tags:** livetv-dvr\
**Created:** [January 31, 2019, 7:27pm UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791 "2019-01-31T19:27:19Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![bencockle](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@bencockle](https://forums.plex.tv/u/bencockle)\
**Post date:** [January 31, 2019, 7:27pm UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/1 "2019-01-31T19:27:19Z")

</div>

Can someone help me I trying to get the subtitles to work and they are not !!! I have selected and added my account to the agent [OpenSubtitles.org](http://OpenSubtitles.org) and it shows after I refreshed my metadata and its in the subtitles list saying English-external.srt but when I select it nothing happens ? any ideas ?

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<div class="post-metadata">

**Author:** ![bencockle](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@bencockle](https://forums.plex.tv/u/bencockle)\
**Post date:** [February 1, 2019, 11:38am UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/3 "2019-02-01T11:38:30Z")

</div>

thank you for you’re reply ,I’m still lost Im using plex on my Mac book and I selected [OpenSubtitles.org](http://OpenSubtitles.org) in agents and selected a language then I refreshed library and now in the movie options it shows that I have subtotals but when I select them nothing shows up ??? do I manually have to download subtitles for every movie or does the [OpenSubtitles.org](http://OpenSubtitles.org) do it for you ?

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<div class="post-metadata">

**Author:** ![bencockle](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@bencockle](https://forums.plex.tv/u/bencockle)\
**Post date:** [February 1, 2019, 11:59am UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/5 "2019-02-01T11:59:20Z")

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yea im selecting it before I start plying the movie and then nothing shows up im playing it through the plex app on my Mac I also have tried it on my ps4 and nothing they work fine if I manually enbed them but I don’t want to have to do that for 3000 movies lol my server is a nas drive a wd my cloud home would this have anything to do with it ?

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<div class="post-metadata">

**Author:** ![bencockle](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@bencockle](https://forums.plex.tv/u/bencockle)\
**Post date:** [February 1, 2019, 12:33pm UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/9 "2019-02-01T12:33:22Z")

</div>

[Plex Media Server Logs\_2019-02-01\_12-19-39.zip](https://global.discourse-cdn.com/plex/original/3X/5/d/5d28999bb824d957e644d16be3ba42ff43c42fc2.zip) (1.1 MB)

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<div class="post-metadata">

**Author:** ![bencockle](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@bencockle](https://forums.plex.tv/u/bencockle)\
**Post date:** [February 1, 2019, 1:28pm UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/11 "2019-02-01T13:28:02Z")

</div>

sorry mate was just on lunch ill send it now

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<div class="post-metadata">

**Author:** ![bencockle](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@bencockle](https://forums.plex.tv/u/bencockle)\
**Post date:** [February 1, 2019, 1:29pm UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/12 "2019-02-01T13:29:33Z")

</div>

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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
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> 
> \<Similar id=“53041” filter=“similar=53041” tag=“Crouching Tiger, Hidden Dragon”/\>
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> \<Similar id=“53918” filter=“similar=53918” tag=“Magnolia”/\>
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> \<Similar id=“51658” filter=“similar=51658” tag=“Stranger Than Fiction”/\>
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> 
> \<Similar id=“53921” filter=“similar=53921” tag=“The Imaginarium of Doctor Parnassus”/\>
> 
> \<Similar id=“53920” filter=“similar=53920” tag=“Little Miss Sunshine”/\>
> 
> \<Similar id=“53923” filter=“similar=53923” tag=“21 Grams”/\>
> 
> \<Similar id=“53919” filter=“similar=53919” tag=“Burn After Reading”/\>
> 
> \<Similar id=“53924” filter=“similar=53924” tag=“Mars Attacks!”/\>
> 
> \<Similar id=“54809” filter=“similar=54809” tag=“Almost Famous”/\>
> 
> \<Similar id=“53922” filter=“similar=53922” tag=“The Wrestler”/\>
> 
> \<Similar id=“51659” filter=“similar=51659” tag=“Garden State”/\>
> 
> \<Similar id=“55113” filter=“similar=55113” tag=“The Illusionist”/\>
> 
> \<Similar id=“53927” filter=“similar=53927” tag=“Adaptation.”/\>
> 
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> \</Media\>
> 
> \<Media videoResolution=“720” id=“234049” duration=“142000” bitrate=“1500” width=“1280” height=“720” aspectRatio=“1.78” audioCodec=“aac” videoCodec="h264"container=“mp4” premium=“1”\>
> 
> \<Part id=“235295” duration=“142000” container=“mp4” key="/services/iva/assets/254849/video.mp4?bitrate=1500" optimizedForStreaming=“1”\>
> 
> \<Stream id=“480419” streamType=“1” codec=“h264” index=“0” bitrate=“1500” height=“720” width=“1280”/\>
> 
> \<Stream id=“480420” streamType=“2” selected=“1” codec=“aac” index=“1” channels=“2” language=“English” languageCode=“eng”/\>
> 
> \</Part\>
> 
> \</Media\>
> 
> \<Media videoResolution=“480” id=“234050” duration=“142000” bitrate=“450” width=“640” height=“480” aspectRatio=“1.33” audioCodec=“aac” videoCodec="h264"container=“mp4” premium=“1”\>
> 
> \<Part id=“235296” duration=“142000” container=“mp4” key="/services/iva/assets/254849/video.mp4?bitrate=450" optimizedForStreaming=“1”\>
> 
> \<Stream id=“480421” streamType=“1” codec=“h264” index=“0” bitrate=“450” height=“480” width=“640”/\>
> 
> \<Stream id=“480422” streamType=“2” selected=“1” codec=“aac” index=“1” channels=“2” language=“English” languageCode=“eng”/\>
> 
> \</Part\>
> 
> \</Media\>
> 
> \</Video\>
> 
> \</Extras\>
> 
> \</Video\>
> 
> \</MediaContainer\>

---

<div class="post-metadata">

**Author:** ![bencockle](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@bencockle](https://forums.plex.tv/u/bencockle)\
**Post date:** [February 1, 2019, 1:34pm UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/13 "2019-02-01T13:34:53Z")

</div>

you are more then welcome to take control of my machine and have a look im on team viewer if you want to have a look mate ?

---

<div class="post-metadata">

**Author:** ![bencockle](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@bencockle](https://forums.plex.tv/u/bencockle)\
**Post date:** [February 1, 2019, 2:30pm UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/14 "2019-02-01T14:30:17Z")

</div>

also I just dropped the file into vlc player and it worked fine and showed the subtitales

---

<div class="post-metadata">

**Author:** ![bencockle](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@bencockle](https://forums.plex.tv/u/bencockle)\
**Post date:** [February 1, 2019, 3:57pm UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/16 "2019-02-01T15:57:05Z")

</div>

thank you so much for your help mate i have this problem with every film none of them work mate ☹ and I remover my whole library last week and added it again to see if it would work and it didn’t ☹

---

<div class="post-metadata">

**Author:** ![usesplexalot](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/usesplexalot/32/120387_2.png) [@usesplexalot](https://forums.plex.tv/u/usesplexalot)\
**Post date:** [February 17, 2019, 5:37am UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/18 "2019-02-17T05:37:36Z")

</div>

This post helped me solve the subtitle display on my TV. thanks @trumpy81

---

<div class="post-metadata">

**Author:** ![sroessner](https://avatars.discourse-cdn.com/v4/letter/s/f4b2a3/32.png) [@sroessner](https://forums.plex.tv/u/sroessner)\
**Post date:** [February 17, 2019, 3:34pm UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/19 "2019-02-17T15:34:41Z")

</div>

Thank you @trumpy81, great info!

One followup question, does PMS save subtitles once they have been downloaded, and then skip over previously downloaded sub files during subsequent scans? Since there is a 200 file limit, I’m just wondering how larger libraries are handled.

Thanks again!

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 19, 2019, 6:48am UTC](https://forums.plex.tv/t/please-help-with-subtitles/369791/21 "2019-05-19T06:48:28Z")

</div>

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