# Plex account access error

**URL:** <https://forums.plex.tv/t/plex-account-access-error/812447>\
**Category:** General Discussions\
**Created:** [September 26, 2022, 7:22am UTC](https://forums.plex.tv/t/plex-account-access-error/812447 "2022-09-26T07:22:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![licenciaantivirux](https://avatars.discourse-cdn.com/v4/letter/l/ecc23a/32.png) [@licenciaantivirux](https://forums.plex.tv/u/licenciaantivirux)\
**Post date:** [September 26, 2022, 7:22am UTC](https://forums.plex.tv/t/plex-account-access-error/812447/1 "2022-09-26T07:22:57Z")

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Hello, I have had a Plex account created with a different email than the one I write from. I decided to delete it because I didn’t plan to use it anymore but I changed my mind and wanted to recreate it and I have the following problem:  
If I give it to create an account it tells me that the email is already registered, if I try to access with the email it tells me that the username or password is incorrect and if I request a link to recover the password it never arrives. What can I do?  
Thank you

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [September 26, 2022, 9:43am UTC](https://forums.plex.tv/t/plex-account-access-error/812447/2 "2022-09-26T09:43:21Z")

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Please go here:

> **[Contact | Plex](https://www.plex.tv/contact/?option=plex-pass-billing)**
>
> Whether you are looking for press info, want to send us your resume, or you have billing or payment questions...

Then state your case

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [September 26, 2022, 11:43am UTC](https://forums.plex.tv/t/plex-account-access-error/812447/3 "2022-09-26T11:43:30Z")

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After deleting an account, you need to wait 1 month before you can re-use the login name and/or the email address of the deleted account.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 25, 2022, 11:44am UTC](https://forums.plex.tv/t/plex-account-access-error/812447/4 "2022-12-25T11:44:12Z")

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