# Plex account issues
**URL:** https://forums.plex.tv/t/plex-account-issues/360007
**Category:** General Discussions
**Created:** [January 9, 2019, 3:49am UTC](https://forums.plex.tv/t/plex-account-issues/360007 "2019-01-09T03:49:09Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Kris2For](https://forums.plex.tv/u/Kris2For)
#### Post date: [January 9, 2019, 3:49am UTC](https://forums.plex.tv/t/plex-account-issues/360007/1 "2019-01-09T03:49:09Z")
Hi, I am working on combining mine and a friends plex server and media that plex looks at into one account. Everything is going fine, the account was set up and everything was fine. But this was before he knew I had a life time plex pass that was going to be used by the server. So after multiple email address changes, the accounts were all set up, or so i thought.
I now have an account that is sitting with a lifetime plex pass on it and a weird example email address, an incorrectly set password, and no way to get back into or change the password.
Is there anything that can be done with this, or is it just going to sit in limbo now?
Account details:
Username: DARKLinked
Current Account Email: [zM2jQPuDDHFsNV8etw9H@example.com](mailto:zM2jQPuDDHFsNV8etw9H@example.com)
Thanks
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 9, 2019, 11:16pm UTC](https://forums.plex.tv/t/plex-account-issues/360007/3 "2019-01-09T23:16:54Z")
@Kris2For Please write to our billing department from the contacts page, [https://www.plex.tv/contact/](https://www.plex.tv/contact/). They can help you out.
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### Author:  [@Kris2For](https://forums.plex.tv/u/Kris2For)
#### Post date: [January 21, 2019, 1:32am UTC](https://forums.plex.tv/t/plex-account-issues/360007/5 "2019-01-21T01:32:44Z")
Thank you for that. I sent an email through to the billing department, got a reply back asking to verify the purchase which is fine. Sent them the details they asked for, but haven’t heard anything since. Here’s hoping they get back to me this week…
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 21, 2019, 8:00am UTC](https://forums.plex.tv/t/plex-account-issues/360007/6 "2019-01-21T08:00:02Z")
I checked with our team and they did get your email, but they didn’t get a response with the verification information. Please send that again.
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### Author:  [@Kris2For](https://forums.plex.tv/u/Kris2For)
#### Post date: [January 21, 2019, 11:32am UTC](https://forums.plex.tv/t/plex-account-issues/360007/7 "2019-01-21T11:32:21Z")
That would explain why I never got an update then. I have sent it through again now, hopefully it made it this time.
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 21, 2019, 6:17pm UTC](https://forums.plex.tv/t/plex-account-issues/360007/8 "2019-01-21T18:17:51Z")
Still no update on your ticket. Are you replying to the actual email chain or creating a new response from our contacts page?
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 21, 2019, 6:20pm UTC](https://forums.plex.tv/t/plex-account-issues/360007/9 "2019-01-21T18:20:05Z")
Oh, just found out there is an issue. Taking this to PM.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 21, 2019, 6:20pm UTC](https://forums.plex.tv/t/plex-account-issues/360007/10 "2019-04-21T18:20:06Z")
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