# Plex Account Login failed and plexpass error
**URL:** https://forums.plex.tv/t/plex-account-login-failed-and-plexpass-error/862807
**Category:** Plex Media Server
**Tags:** server-synology, account
**Created:** [December 14, 2023, 2:00am UTC](https://forums.plex.tv/t/plex-account-login-failed-and-plexpass-error/862807 "2023-12-14T02:00:00Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@thestr77](https://forums.plex.tv/u/thestr77)
#### Post date: [December 14, 2023, 2:00am UTC](https://forums.plex.tv/t/plex-account-login-failed-and-plexpass-error/862807/1 "2023-12-14T02:00:00Z")
Server Version#: 1.32.8.7639
Player Version#:
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If you press the button to activate the premium..
“Oops, we have an issue
Authentication failed. Please sign-in again or contact support if the problem persists.
The premium will not be activated as an error appears.”
What should I do.
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [December 14, 2023, 6:17pm UTC](https://forums.plex.tv/t/plex-account-login-failed-and-plexpass-error/862807/2 "2023-12-14T18:17:20Z")
So you are trying to purchase a Plex Pass subscription when the error happens? In which app or web page are you trying it in?
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 13, 2024, 6:18pm UTC](https://forums.plex.tv/t/plex-account-login-failed-and-plexpass-error/862807/3 "2024-03-13T18:18:00Z")
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