# Plex Account not authorised in Sonos

**URL:** <https://forums.plex.tv/t/plex-account-not-authorised-in-sonos/876378>\
**Category:** Plex Players\
**Tags:** server-synology, sonos, account\
**Created:** [April 29, 2024, 5:36pm UTC](https://forums.plex.tv/t/plex-account-not-authorised-in-sonos/876378 "2024-04-29T17:36:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PhilMorrison94](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@PhilMorrison94](https://forums.plex.tv/u/PhilMorrison94)\
**Post date:** [April 29, 2024, 5:36pm UTC](https://forums.plex.tv/t/plex-account-not-authorised-in-sonos/876378/1 "2024-04-29T17:36:16Z")

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Server Version#: 1.40.2.8395  
Player Version#: Plex For Sonos Sonos 3.0.0

Hi There,  
Having issues since yesterday connecting from my Plex account account to my Sonos Player.  
I get the Sonos Generic Error “Unable to Browse Music”

No changes made on my part.

Been through all the troubleshooting with Sonos, they can see no issues on their end, and my wife’s Plex Account (Which just piggybacks off my server and family plex pass) works with no issues, so it seems as though this is something related to just my account rather than my server config.

Thoughts and suggestions welcome!

Edit: Looks as though the below users are also having the same issues.

> [@Internal Server Error When Linking Sonos](https://forums.plex.tv/t/internal-server-error-when-linking-sonos/848489):
>
> Server Version#: 1.32.5.7349 Player Version#: Plex Web 4.111.1 I seem to be having the same issue that is described in this thread: I am unable to link my Sonos account to my Plex account. I have tried linking from the “other services” page ([https://plex.tv/users/other-services](https://plex.tv/users/other-services)) as well as from the “cast” dropdown in the web app. Each time I get a 500 error response, “Internal Server Error”. This issue persists on multiple different networks, with different ISPs, as well as on cellular data…

[https://forums.plex.tv/t/sonos-plex-tv-internal-server-error/797351/14](https://forums.plex.tv/t/sonos-plex-tv-internal-server-error/797351/14)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 28, 2024, 5:36pm UTC](https://forums.plex.tv/t/plex-account-not-authorised-in-sonos/876378/2 "2024-07-28T17:36:51Z")

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