# Plex Agents not finding any media

**URL:** <https://forums.plex.tv/t/plex-agents-not-finding-any-media/860079>\
**Category:** Metadata & Adding Files\
**Tags:** server-synology\
**Created:** [November 20, 2023, 8:18am UTC](https://forums.plex.tv/t/plex-agents-not-finding-any-media/860079 "2023-11-20T08:18:24Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![JorgeMLG1974](https://avatars.discourse-cdn.com/v4/letter/j/e47c2d/32.png) [@JorgeMLG1974](https://forums.plex.tv/u/JorgeMLG1974)\
**Post date:** [November 20, 2023, 8:18am UTC](https://forums.plex.tv/t/plex-agents-not-finding-any-media/860079/1 "2023-11-20T08:18:24Z")

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Server Version#: 1.32.7.7621 on Synology NAS  
Player Version#: 4.108.0

From some days to today plex agents for retrieving info from TV Series, Films, etc is not working for me, it’s always says “No coincidences found”, is it any problem with Plex or just with my instance.

If I try with IMDB or TheTVDB it works fine.

Regards,

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**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\
**Post date:** [November 20, 2023, 8:41am UTC](https://forums.plex.tv/t/plex-agents-not-finding-any-media/860079/2 "2023-11-20T08:41:59Z")

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Please provide some [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

There is a known issue where the agents can not get properly initialized on start-up, which will be fixed in the next beta release but I can’t tell if that’s your issue or not without logs. This issue is normally easily fixed by just restarting the server.

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**Author:** ![JorgeMLG1974](https://avatars.discourse-cdn.com/v4/letter/j/e47c2d/32.png) [@JorgeMLG1974](https://forums.plex.tv/u/JorgeMLG1974)\
**Post date:** [November 20, 2023, 9:09am UTC](https://forums.plex.tv/t/plex-agents-not-finding-any-media/860079/3 "2023-11-20T09:09:26Z")

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Here you have the Plex Logs. I’ll try to restart the service.

Thanks.  
[Plex Media Server Logs\_2023-11-20\_10-08-09.zip](https://forums.plex.tv/uploads/short-url/308qF6dtAzAeVpm8uR0FS8rU8u4.zip) (5.2 MB)

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**Author:** ![JorgeMLG1974](https://avatars.discourse-cdn.com/v4/letter/j/e47c2d/32.png) [@JorgeMLG1974](https://forums.plex.tv/u/JorgeMLG1974)\
**Post date:** [November 20, 2023, 9:19am UTC](https://forums.plex.tv/t/plex-agents-not-finding-any-media/860079/4 "2023-11-20T09:19:42Z")

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Right! A restart has solved the problem. Thanks a lot for your help

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<div class="post-metadata">

**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\
**Post date:** [November 20, 2023, 10:05am UTC](https://forums.plex.tv/t/plex-agents-not-finding-any-media/860079/5 "2023-11-20T10:05:03Z")

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Thanks, your logs also confirmed that it is the issue I described above.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 18, 2024, 10:05am UTC](https://forums.plex.tv/t/plex-agents-not-finding-any-media/860079/6 "2024-02-18T10:05:51Z")

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