Plex almost unusable

server-windows

#1

I've been getting more and more frustrated with my plex server as time has gone on that I'm just about done with it. It's extremely slow, sometimes totally non responsive, and other times won't even play the video even though you can hear the audio. I even went so far as to completely build a new computer (4.2 ghz i7 Processor and 16 gb/ram) and still the issues persist. In fact, I'd say they've gotten worse. I just added a new movie to my library and for some reason it's completely unresponsive. I can't get it to do anything. Uninstalled/reinstalled and still nothing. Isn't there a way to speak to someone for help??!! I paid for this program that I can't even use and I can't call or speak to anyone in real time for help. I'm so frustrated!!!


#2

What other software is running on the server?
What client are you using?
Network details?
Logs?

Without those details not much can be done to help you.

The forums are the only help there is but with the vague problem you reported there is little that can be done.


#3

The computer is dedicated to Plex and really nothing else.
I’m running Version 1.13.0.5023
What network details are you looking for?
I don’t know where to find logs.


#4

So here is one of today’s logs:

2018-05-15 18:51:10,971 (17e8) : INFO (core:349) - Starting framework core - Version: 2.6.3, Build: 31d3c0c (Fri May 04 04:32:44 UTC 2018)
2018-05-15 18:51:10,971 (17e8) : DEBUG (core:361) - Using the elevated policy
2018-05-15 18:51:10,973 (17e8) : DEBUG (core:450) - Starting runtime component.
2018-05-15 18:51:10,977 (17e8) : DEBUG (core:450) - Starting caching component.
2018-05-15 18:51:10,979 (17e8) : DEBUG (core:450) - Starting data component.
2018-05-15 18:51:10,979 (17e8) : DEBUG (core:450) - Starting networking component.
2018-05-15 18:51:10,980 (17e8) : DEBUG (networking:284) - Loaded HTTP cookies
2018-05-15 18:51:11,408 (17e8) : DEBUG (networking:452) - Setting the default network timeout to 20.0
2018-05-15 18:51:11,411 (17e8) : DEBUG (core:450) - Starting localization component.
2018-05-15 18:51:11,413 (17e8) : INFO (localization:409) - Setting the default locale to en-us
2018-05-15 18:51:11,414 (17e8) : DEBUG (core:450) - Starting messaging component.
2018-05-15 18:51:11,418 (17e8) : DEBUG (core:450) - Starting debugging component.
2018-05-15 18:51:11,420 (17e8) : DEBUG (core:450) - Starting services component.
2018-05-15 18:51:11,420 (17e8) : DEBUG (core:450) - Starting myplex component.
2018-05-15 18:51:11,421 (17e8) : DEBUG (core:450) - Starting notifications component.
2018-05-15 18:51:11,450 (10c4) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/system/messaging/clear_events/com.plexapp.agents.fanarttv
2018-05-15 18:51:11,509 (17e8) : DEBUG (accessor:68) - Creating a new model access point for provider com.plexapp.agents.fanarttv in namespace ‘metadata’
2018-05-15 18:51:11,917 (17e8) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes
2018-05-15 18:51:11,973 (8f4) : DEBUG (services:265) - Plug-in is not daemonized - loading services from system
2018-05-15 18:51:11,973 (17e8) : DEBUG (runtime:1117) - Created a thread named ‘load_all_services’
2018-05-15 18:51:11,974 (17e8) : DEBUG (runtime:1117) - Created a thread named ‘get_server_info’
2018-05-15 18:51:11,974 (8f4) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_
2018-05-15 18:51:11,976 (17e8) : DEBUG (core:150) - Finished starting framework core
2018-05-15 18:51:11,976 (a68) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400
2018-05-15 18:51:11,976 (17e8) : DEBUG (core:560) - Loading plug-in code
2018-05-15 18:51:11,982 (a68) : DEBUG (core:538) - Machine identifier is 677cf1d64b4cab8b27b658d4436f47b4418fe402
2018-05-15 18:51:11,982 (a68) : DEBUG (core:539) - Server version is 1.13.0.5023-31d3c0c65
2018-05-15 18:51:12,111 (17e8) : DEBUG (core:566) - Finished loading plug-in code
2018-05-15 18:51:12,112 (17e8) : DEBUG (messaging:69) - Exposing function AlbumPosters for remote access
2018-05-15 18:51:12,112 (17e8) : DEBUG (agentkit:1115) - Creating new agent class called FanartTVAgent
2018-05-15 18:51:12,112 (17e8) : DEBUG (agentkit:933) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2018-05-15 18:51:12,114 (17e8) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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_
2018-05-15 18:51:12,118 (8f4) : DEBUG (services:362) - Loaded services
2018-05-15 18:51:12,119 (1254) : DEBUG (services:438) - No shared code to load
2018-05-15 18:51:12,121 (17e8) : DEBUG (agentkit:1115) - Creating new agent class called FanartTVAgent
2018-05-15 18:51:12,121 (17e8) : DEBUG (agentkit:933) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘TV_Show’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.thetvdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2018-05-15 18:51:12,243 (17e8) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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_
2018-05-15 18:51:12,278 (17e8) : DEBUG (agentkit:1115) - Creating new agent class called FanartTVAgent
2018-05-15 18:51:12,279 (17e8) : DEBUG (agentkit:933) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘TV_Show’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.thetvdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘Artist’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.lastfm’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2018-05-15 18:51:12,280 (17e8) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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
2018-05-15 18:51:12,309 (17e8) : DEBUG (agentkit:1115) - Creating new agent class called FanartTVAgent
2018-05-15 18:51:12,311 (17e8) : DEBUG (agentkit:933) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘TV_Show’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.thetvdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘Artist’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.lastfm’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘Album’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.lastfm’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2018-05-15 18:51:12,313 (17e8) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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
2018-05-15 18:51:12,352 (17e8) : INFO (core:611) - Started plug-in
2018-05-15 18:51:12,352 (17e8) : DEBUG (socketinterface:160) - Starting socket server
2018-05-15 18:51:12,355 (17e8) : DEBUG (runtime:1117) - Created a thread named ‘start’
2018-05-15 18:51:12,355 (17e8) : INFO (socketinterface:184) - Socket server started on port 63044
2018-05-15 18:51:12,355 (17e8) : INFO (pipeinterface:25) - Entering run loop
2018-05-15 18:51:12,355 (17e8) : DEBUG (runtime:717) - Handling request GET /:/prefixes
2018-05-15 18:51:12,355 (17e8) : DEBUG (runtime:814) - Found route matching /:/prefixes
2018-05-15 18:51:12,357 (17e8) : DEBUG (runtime:924) - Response: [200] MediaContainer, 152 bytes


#5

@gabbett1 said:
The computer is dedicated to Plex and really nothing else.
I’m running Version 1.13.0.5023
What network details are you looking for?
I don’t know where to find logs.

How is your server connected to the network?
What client are you using???
https://support.plex.tv/articles/200250417-plex-media-server-log-files/


#6

It’s a PC hard wired through gigabit switches. Nothing is wireless.
I have a client for my TV that was unresponsive. I could navigate in it, but when I would select something, nothing would happen.

The Windows PC version that is the actual Plex server buffers for some time before playing the video (despite the video playing immediately in WMP) and when it does play, I get audio only, no picture. Sometimes it will buffer on that PC for a few minutes. That cannot be right at all.


#7

One issue appears to be fixed. I uninstalled the app from my TV and reinstalled and it seems to be working now. Still unsure why I’m having the issues I am on the media server itself.


#8

Still there? Need more info?


#9

@gabbett1 said:
Still there? Need more info?

The actual Plex people may be ignoring you as they do a lot of folks from time to time. Plex is not good at customer support.

If the Plexperts do decide to notice this thread they will need all your log. What you need to do is follow the instructions in the link I provided earlier and attach the entire ZIP file to a post so they can see the parts they need. Pasting a limited section like you did earlier is on limited help to the people that can help you most.

Be sure before producing the logs to produce the error you are having so the error’s cause is reflected in the logs.

I am just a user like you and the best I can do is direct you to the best way to get attention BUT I do not really speak Plexilog except on a very rudimentary basis so, hopefully, a real expert will be along to help after you provide the needed info.


#10

I think I still have the zip file. It should have the errors in it. Thank you for at least taking a moment to help some.