# Plex and Tidal Integration (You must be lost)

**URL:** <https://forums.plex.tv/t/plex-and-tidal-integration-you-must-be-lost/650548>\
**Category:** Online Media Sources\
**Tags:** tidal\
**Created:** [November 5, 2020, 8:06pm UTC](https://forums.plex.tv/t/plex-and-tidal-integration-you-must-be-lost/650548 "2020-11-05T20:06:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![devenson5149](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/devenson5149/32/145222_2.png) [@devenson5149](https://forums.plex.tv/u/devenson5149)\
**Post date:** [November 5, 2020, 8:06pm UTC](https://forums.plex.tv/t/plex-and-tidal-integration-you-must-be-lost/650548/1 "2020-11-05T20:06:38Z")

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Server Version#: 1.20.4.3517

Hello,

I have an existing Tidal account. I have successfully linked my account, although the instructions for doing so were virtually non-existent. I receive an email saying “Hurray! You’ve linked TIDAL and Plex!”. I click the “Launch Tidal in Plex” button in the email, and after a few seconds of thinking the app returns “You must be lost”. I also don’t see anything about Tidal at all in Plex.

Any ideas?

-d

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 5, 2020, 8:10pm UTC](https://forums.plex.tv/t/plex-and-tidal-integration-you-must-be-lost/650548/2 "2020-11-05T20:10:41Z")

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Is “Music” activated on this page? [https://app.plex.tv/desktop#!/settings/online-media-sources](https://app.plex.tv/desktop#!/settings/online-media-sources)  
If not, activate it.

Log out from your client (or switch to a different user of your Plex Home) and back in.

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**Author:** ![devenson5149](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/devenson5149/32/145222_2.png) [@devenson5149](https://forums.plex.tv/u/devenson5149)\
**Post date:** [November 5, 2020, 9:34pm UTC](https://forums.plex.tv/t/plex-and-tidal-integration-you-must-be-lost/650548/3 "2020-11-05T21:34:56Z")

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Hey Otto,

I can get to the Tidal screens now, but it still doesn’t think my Tidal account is linked.

-d

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 6, 2020, 11:09am UTC](https://forums.plex.tv/t/plex-and-tidal-integration-you-must-be-lost/650548/4 "2020-11-06T11:09:15Z")

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Please try again, in this order:

1. UNlink your Tidal account from your Plex account, here [https://plex.tv/users/other-services](https://plex.tv/users/other-services)
2. disable the “Music” source here: [https://app.plex.tv/desktop#!/settings/online-media-sources](https://app.plex.tv/desktop#!/settings/online-media-sources)
3. close your Plex client app
4. wait 10 minutes
5. re-enable the “Music” source
6. Wait 2 minutes
7. re-link your Tidal account to your Plex account
8. re-start your Plex client/app (it might help to sign out from your Plex account on the app and sign in later)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 4, 2021, 11:09am UTC](https://forums.plex.tv/t/plex-and-tidal-integration-you-must-be-lost/650548/5 "2021-02-04T11:09:21Z")

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