# Plex Android app saying Offline **URL:** \ **Category:** General Discussions\ **Tags:** android-mobile-legacy\ **Created:** [June 18, 2019, 10:41pm UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302 "2019-06-18T22:41:04Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![AndyE](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@AndyE](https://forums.plex.tv/u/AndyE)\ **Post date:** [June 18, 2019, 10:41pm UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302/1 "2019-06-18T22:41:05Z")
Hi. My Android app is showing Offline and can’t get it to change. Web app is working. Other mobile devices are working. Have tried usual fault finding (sign out, sign in, restarted phone, checked device is registered at server etc). Any ideas? Thanks. ---
**Author:** ![DJ-BrianC](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dj-brianc/32/81840_2.png) [@DJ-BrianC](https://forums.plex.tv/u/DJ-BrianC)\ **Post date:** [June 18, 2019, 10:47pm UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302/2 "2019-06-18T22:47:21Z")
Disable the auto login and reboot phone. ---
**Author:** ![AndyE](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@AndyE](https://forums.plex.tv/u/AndyE)\ **Post date:** [June 19, 2019, 4:35am UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302/3 "2019-06-19T04:35:02Z")
Thanks but had tried that to no avail. A reinstall of Plex fixes it temporarily. But after a few days usage it’ll potentially go offline again. It’s strange and I can’t seem to diagnose the fault. It can’t be my network as I have the same issue connecting remotely from other networks yet my wife’s connects fine. Starting to think the culprit may actually be the mobile as it’s the only constant but I was just checking that no-one else has experienced this issue before I go and rebuild it. ---
**Author:** ![SCUZNUTS](https://avatars.discourse-cdn.com/v4/letter/s/dec6dc/32.png) [@SCUZNUTS](https://forums.plex.tv/u/SCUZNUTS)\ **Post date:** [June 19, 2019, 5:26am UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302/4 "2019-06-19T05:26:55Z")
I have found the same issue recently. Reinstall app temp fixed it. ---
**Author:** ![AndyE](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@AndyE](https://forums.plex.tv/u/AndyE)\ **Post date:** [June 19, 2019, 6:30am UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302/5 "2019-06-19T06:30:13Z")
Ok so potentially not my phone… Thanks. ---
**Author:** ![stevenld1983](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@stevenld1983](https://forums.plex.tv/u/stevenld1983)\ **Post date:** [June 19, 2019, 7:12am UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302/6 "2019-06-19T07:12:01Z")
Same is happening to me on 2 different devices resetting the home screen setup to default also fixes it ---
**Author:** ![Rschmetzer](https://avatars.discourse-cdn.com/v4/letter/r/f9ae1b/32.png) [@Rschmetzer](https://forums.plex.tv/u/Rschmetzer)\ **Post date:** [June 20, 2019, 12:32pm UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302/7 "2019-06-20T12:32:40Z")
This is happening to me as well and it started after the update to Plex Android 7.17. Seems to be a bug. ---
**Author:** ![dan-the-man](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan-the-man/32/17300_2.png) [@dan-the-man](https://forums.plex.tv/u/dan-the-man)\ **Post date:** [June 21, 2019, 2:49am UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302/8 "2019-06-21T02:49:49Z")
there is a large thread about this issue [here](https://forums.plex.tv/t/plex-home-offline-bug-in-android-app) ---
**Author:** ![Sitruk86](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sitruk86/32/11412_2.png) [@Sitruk86](https://forums.plex.tv/u/Sitruk86)\ **Post date:** [July 2, 2019, 3:26pm UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302/9 "2019-07-02T15:26:03Z")
Disabling Auto Login and restarting app worked for me. Time will tell if this resolves the issue long term. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 30, 2019, 3:26pm UTC](https://forums.plex.tv/t/plex-android-app-saying-offline/424302/10 "2019-09-30T15:26:11Z")
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