Plex Android app won't play any movies

Plex Players Mobile Devices
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1

Server Version#: 1.24.5.5173 (Nvidia Shield)
Player Version#: 8.26.2.29389 (Android)

The mobile app won’t play any movies. I can browse the library and see the thumbnails but when I press play it just loads forever. It works fine on my computer and TV. When I use the web browser on my phone it works but the audio sounds like crap for some movies.

Any help appreciated. Bought the lifetime plex pass to be able to play movies via the app but it won’t work. I even uninstalled it and installed it again.

Attaching log:
Dec 02, 2021 15:06:25.747 [9966] Debug — Request: [192.168.1.73:51584 (Subnet)] GET /video/:/transcode/universal/decision?advancedSubtitles=text&audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F984&protocol=&session=ab5eb6987bd4a4a9-com-plexapp-android&skipSubtitles=1&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (15 live) TLS GZIP Signed-in Token (pthorn)
Dec 02, 2021 15:06:25.747 [9966] Debug — [Transcode] Found session GUID of ab5eb6987bd4a4a9-com-plexapp-android in session start.
Dec 02, 2021 15:06:25.755 [9909] Debug — It took 40.000000 ms to retrieve 117 items.
Dec 02, 2021 15:06:25.766 [9966] Debug — [Transcode] TranscodeUniversalRequest: using augmented profile Android
Dec 02, 2021 15:06:25.766 [9966] Debug — [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/984?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=ab5eb6987bd4a4a9-com-plexapp-android
Dec 02, 2021 15:06:25.774 [9909] Debug — It took 40.000000 ms to retrieve 117 items.
Dec 02, 2021 15:06:25.777 [9909] Debug — We’re going to try to auto-select an audio stream for account 1.
Dec 02, 2021 15:06:25.777 [9909] Debug — Selecting best audio stream for part ID 2347 (autoselect: 1 language: en)
Dec 02, 2021 15:06:25.778 [9909] Debug — We’re going to try to auto-select a subtitle.
Dec 02, 2021 15:06:25.778 [9909] Debug — Subtitles: Found a candidate subtitle language [es] for a foreign film
Dec 02, 2021 15:06:25.778 [9909] Debug — Audio Stream: 5093, Subtitle Stream: 5196
Dec 02, 2021 15:06:25.779 [9909] Error — SQLITE3:0x1, 1, no such table: metadata_item_setting_markers in "select metadata_item_setting_markers.id as ‘metadata_item_setting_markers_id’, metadata_item_setting_markers.marker_type as 'metadata_item_setting_markers_marke
Dec 02, 2021 15:06:25.781 [9966] Debug — [Transcode] It took 40.000000 ms to retrieve 117 items.
Dec 02, 2021 15:06:25.784 [9909] Error — Soci Exception handled: sqlite3_statement_backend::prepare: no such table: metadata_item_setting_markers for SQL: select metadata_item_setting_markers.id as ‘metadata_item_setting_markers_id’, metadata_item_setting_markers.marker_type as ‘metadata_item_setting_markers_marker_type’, metadata_item_setting_markers.metadata_item_setting_id as ‘metadata_item_setting_markers_metadata_item_setting_id’, metadata_item_setting_markers.start_time_offset as ‘metadata_item_setting_markers_start_time_offset’, metadata_item_setting_markers.end_time_offset as ‘metadata_item_setting_markers_end_time_offset’, metadata_item_setting_markers.title as ‘metadata_item_setting_markers_title’, metadata_item_setting_markers.created_at as ‘metadata_item_setting_markers_created_at’, metadata_item_setting_markers.updated_at as ‘metadata_item_setting_markers_updated_at’, metadata_item_setting_markers.extra_data as ‘metadata_item_setting_markers_extra_data’ from metadata_item_setting_markers join metadata_item_settings on metadata_item_settings.id = metadata_item_setting_markers.metadata_item_setting_id where metadata_item_settings.guid = ? and metadata_item_settings.account_id = ? order by metadata_item_setting_markers.start_time_offset, metadata_item_setting_markers.end_time_offset
Dec 02, 2021 15:06:25.784 [9909] Debug — Request: [192.168.1.73:51612 (Subnet)] GET /video/:/transcode/universal/decision?advancedSubtitles=text&audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F984&protocol=&session=ab5eb6987bd4a4a9-com-plexapp-android&skipSubtitles=1&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (16 live) TLS GZIP Signed-in Token (pthorn)
Dec 02, 2021 15:06:25.784 [7771] Debug — Completed: [192.168.1.73:51556] 500 GET /library/metadata/984?includeChapters=1&includeLoudnessRamps=1&includeMarkers=1&includeRelated=1 (16 live) TLS GZIP 46ms 405 bytes (pipelined: 19)
Dec 02, 2021 15:06:25.785 [9909] Debug — [Transcode] Found session GUID of ab5eb6987bd4a4a9-com-plexapp-android in session start.
Dec 02, 2021 15:06:25.795 [9966] Debug — [Transcode] It took 20.000000 ms to retrieve 117 items.
Dec 02, 2021 15:06:25.798 [9966] Debug — [Transcode] We’re going to try to auto-select an audio stream for account 1.
Dec 02, 2021 15:06:25.798 [9966] Debug — [Transcode] Selecting best audio stream for part ID 2347 (autoselect: 1 language: en)
Dec 02, 2021 15:06:25.798 [9966] Debug — [Transcode] We’re going to try to auto-select a subtitle.
Dec 02, 2021 15:06:25.798 [9966] Debug — [Transcode] Subtitles: Found a candidate subtitle language [es] for a foreign film
Dec 02, 2021 15:06:25.798 [9966] Debug — [Transcode] Audio Stream: 5093, Subtitle Stream: 5196
Dec 02, 2021 15:06:25.800 [9909] Debug — [Transcode] TranscodeUniversalRequest: using augmented profile Android
Dec 02, 2021 15:06:25.800 [9909] Debug — [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/984?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=ab5eb6987bd4a4a9-com-plexapp-android
Dec 02, 2021 15:06:25.802 [9966] Debug — [Transcode] Streaming Resource: Reached Decision id=984 codes=(MDE=1000,Direct play OK.) media=(id=2319 part=(id=2347 decision=direct play protocol=* streams=(Video=(id=5092 decision= width=1920 height=800) Audio=(id=5093 decision= channels=0 rate=0) Subtitle=(id=5196 decision=ignore languageCode=spa location=embedded))))
Dec 02, 2021 15:06:25.803 [9966] Warning — Caught exception trying to convert extra data attribute ‘originallyAvailableAt’ with type 1 and value ‘2021-10-29’ ~ bad lexical cast: source type value could not be interpreted as target

2

I have the same problem, no movies, no episodes.

Always buffering. Sometimes a video works.

Over the browser interface with the same device everything works well. But not with the original app on android.

I wiped the app , reinstalled it again and again and again.

3

Please recreate the issue and attach the full server logs here in a zip file. I will try to read through them and see if I can figure out what is going on.

4

I am having the same issue on my S21. It won’t play even when I download to my mobile device within the plex app. I cleared the cache and data for the app, no luck.

5

Here are the logs:
plex_logs.zip (17.5 KB)

The app t won’t even play a local movie (just like Scott). I attached 3 log files:
Playing a local move on the app (app log)
Playing a remote move on the app (app log + server log)

6

I am having the same issue. It works on an iphone only if i select to not use the new player. Also it will work on android if i select to use a different player outside of the app.

It seems to be an issue with the new player on both anroid and ios apps.

7

Those are cut off snippets of the logs. If you are worried about posting the logs here please PM them to me, but if you want actual help I need you to follow the guidance in → server logs, and send it to me.

8

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