# Plex App doesnt work on FireTV

**URL:** <https://forums.plex.tv/t/plex-app-doesnt-work-on-firetv/935421>\
**Category:** Plex Media Server\
**Tags:** fire-tv\
**Created:** [January 13, 2026, 10:13pm UTC](https://forums.plex.tv/t/plex-app-doesnt-work-on-firetv/935421 "2026-01-13T22:13:20Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![vvarkonyi](https://avatars.discourse-cdn.com/v4/letter/v/7cd45c/32.png) [@vvarkonyi](https://forums.plex.tv/u/vvarkonyi)\
**Post date:** [January 13, 2026, 10:13pm UTC](https://forums.plex.tv/t/plex-app-doesnt-work-on-firetv/935421/1 "2026-01-13T22:13:20Z")

</div>

I recently got the latest and greatest Fire TV stick. Downloaded the plex app and it sees my libraries, but none of my media is able to be played. I keep getting the same error, “Failed to Determine Decision for Content”. What is this? How do I fix it? I tried resetting everything, uninstall the app and reinstall, etc. Nothing works. Any help would be great as I love the app in general.

The fact that we can’t email the developers with issues is an aggregation for me in these instances.

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 14, 2026, 12:05am UTC](https://forums.plex.tv/t/plex-app-doesnt-work-on-firetv/935421/2 "2026-01-14T00:05:50Z")

</div>

> [@vvarkonyi](#):
>
> latest and greatest Fire TV stick

as in a Vega OS device by Amazon (e.g. Fire TV Stick 4K Select)? That platform seems to be more limiting to 3rd party apps than older / lower-powered sticks (see known issues / restrictions in the release announcement):

> [@Plex on Vega OS devices (Amazon Fire TV Stick 4K Select)](https://forums.plex.tv/t/plex-on-vega-os-devices-amazon-fire-tv-stick-4k-select/932354):
>
> Amazon recently announced their new Fire TV Stick 4K Select and will release it on October 15, 2025. This device runs their brand new Vega OS and requires a different client app than traditional Fire OS. Our current Fire TV app is not compatible with this new OS so we’ve been working with Amazon on supporting this platform. The Plex app, with our new UI experience, will be available at launch but does have some limitations and issues we’ve found during testing. For those members of our community…

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 14, 2026, 12:06am UTC](https://forums.plex.tv/t/plex-app-doesnt-work-on-firetv/935421/3 "2026-04-14T00:06:25Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.