# Plex app error on startup

**URL:** <https://forums.plex.tv/t/plex-app-error-on-startup/851119>\
**Category:** Plex Players\
**Tags:** android-tv\
**Created:** [August 21, 2023, 9:49am UTC](https://forums.plex.tv/t/plex-app-error-on-startup/851119 "2023-08-21T09:49:11Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![triks\_melb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/triks_melb/32/107894_2.png) [@triks\_melb](https://forums.plex.tv/u/triks_melb)\
**Post date:** [August 21, 2023, 9:49am UTC](https://forums.plex.tv/t/plex-app-error-on-startup/851119/1 "2023-08-21T09:49:11Z")

</div>

Launching the Plex app on Shield Tube gives message at centre bottom “An Error Has Occurred, please try again later”.

So far tried:

1. Cleared cache/data
2. Reinstalled App
3. Restarted Device

Server Version#: 1.32.6.7371 (Linux)  
Player Version#: 9.29.1.3463  
Shield Model#: P3430  
Shield Android TV 11 (9.1.1)

[shield\_tube\_logs.txt](https://forums.plex.tv/uploads/short-url/bS2VBSvubzTyuAdLk6cAtGCh8T9.txt) (223.0 KB)

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 19, 2023, 9:49am UTC](https://forums.plex.tv/t/plex-app-error-on-startup/851119/2 "2023-11-19T09:49:28Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.