Plex App for Windows 10 will not play music, plays other media

Plex Players Desktop Players
1

Server Version#:
Plex Media Server v1.16.2.1297-4b7ace214 - Synology DS918+ x86_64 - build: linux-x86_64 synology - GMT 01:00
Linux version: DSM 6.2.2.24922-0, language: en-US
Processor Intel® Celeron® CPU J3455 @ 1.50GHz

Player Version#:
Name : CAF9E577.Plex
Publisher : CN=D6A5344F-7912-4E3F-9D30-2F9AF50BBC55
Architecture : Neutral
ResourceId : ~
Version : 3.2.20.0
PackageFullName : CAF9E577.Plex_3.2.20.0_neutral_~aam28m9va5cke
InstallLocation : C:\Program Files\WindowsApps\CAF9E577.Plex_3.2.20.0_neutral~_aam28m9va5cke
IsFramework : False
PackageFamilyName : CAF9E577.Plex_aam28m9va5cke
PublisherId : aam28m9va5cke
IsResourcePackage : False
IsBundle : True
IsDevelopmentMode : False
NonRemovable : False
IsPartiallyStaged : False
SignatureKind : Store
Status : Ok

Hi all,

Hope you can assist with this error. The windows plex app will play video from any of my libraries, but not audio files. In the app logs the following error is displayed when the play button is clicked:

2019-07-04 10:41:21:0045 [18] INFO - [ApplicationPubSubBehavior] - Application focused, connecting…
2019-07-04 10:41:21:0055 [18] INFO - [MyPlexPubSubClient] - plex.tv pub/sub channel for account #[CUST_ACCT_NUM_REDACT]: Connecting
2019-07-04 10:41:21:0075 [18] DEBUG - [PlexServer] - Setting http://127.0.0.1:32468/ - (Available) as active connection for device [REDACTED_CLIENT_FQDN (LAN_ADDRESS)] (3.2.20.0, secondary) (was null)
2019-07-04 10:41:21:0045 [2] DEBUG - [RefreshMusicPlayerStateWhenAppIsActivatedBehavior] - Application activated, informing audio background task
2019-07-04 10:41:21:0555 [2] ERROR - [AudioPlayerBackgroundTaskCommunicator] - Exception sending keys (AppStateChanged = True, MessageId = F) to background media player: Excep_FromHResult 0xD0000001
2019-07-04 10:41:21:1024 [2] VERBOSE - [MusicPlayerFacet] - Play
2019-07-04 10:41:21:1024 [2] DEBUG - [MusicPlayerPageDataSource] - Writing playlist for BMP. Code: PlaylistPlay
2019-07-04 10:41:21:1532 [30] DEBUG - [MusicPlayerPageDataSource] - Finished writing playlist for BMP. Code: PlaylistPlay
2019-07-04 10:41:21:1532 [2] ERROR - [AudioPlayerBackgroundTaskCommunicator] - Exception sending keys (PlaylistPlay = 2245699cbc0e::/library/metadata/764913Nonefalsehttps://[REDACTED_ADDRESS (LAN_IPV4_ADDR]:32400/false/playQueues/5268PT0S5268[REDACTED_SERVER_ID]0, MessageId = 10) to background media player: Excep_FromHResult 0xD0000001

Test-NetConnection -ComputerName ..plex.direct -Port 32400

ComputerName : ..plex.direct
RemoteAddress : x.x.x.55
RemotePort : 32400
InterfaceAlias : Ethernet-dock
SourceAddress : x.x.x.50
TcpTestSucceeded : True

I created a specific smart playlist entitled All-Music and receive similar errors when accessing it via the app:

[2] DEBUG - [RefreshMusicPlayerStateWhenAppIsActivatedBehavior] - Application activated, informing audio background task
2019-07-04 11:04:33:5866 [2] ERROR - [AudioPlayerBackgroundTaskCommunicator] - Exception sending keys (AppStateChanged = True, MessageId = A) to background media player: Excep_FromHResult 0xD0000001

If anyone can guide me to the proper debugging and resolution steps I would greatly appreciate it.

2

You’re better off finding an alternative as the store app is dead and won’t be updated anymore…

3

Well to be perfectly frank that is a bit of a BS answer, if the app is dead pull it from the MS Store. If you are still allowing it to be deployed you should still support it.

4

Totally agree, but we’ve been trying that for over 2 years and nothing from Plex… . I moved to Emby as they are much better support wise.

5

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