# Plex app not able to play private library

**URL:** <https://forums.plex.tv/t/plex-app-not-able-to-play-private-library/856143>\
**Category:** Plex Players\
**Tags:** android-mobile-legacy\
**Created:** [October 9, 2023, 9:35am UTC](https://forums.plex.tv/t/plex-app-not-able-to-play-private-library/856143 "2023-10-09T09:35:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Falbor](https://avatars.discourse-cdn.com/v4/letter/f/c89c15/32.png) [@Falbor](https://forums.plex.tv/u/Falbor)\
**Post date:** [October 9, 2023, 9:35am UTC](https://forums.plex.tv/t/plex-app-not-able-to-play-private-library/856143/1 "2023-10-09T09:35:19Z")

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Server Version#: 1.32.5.7328  
Player Version#: 10.0.0.4149

since the weekend I am not able to play my private library remotely from my NAS on neither my fairphone 4 nor the galaxy s22 of my girlfriend in den mobile plex app outside my home network. I did not change any configurations or updated the server. I can normally connect in the app, also browse my content, but i get the attached error, when i try to play something.  
When I use the external IP adress in a web browser it works perfectly, so I assume the app is bugged. What can be done to fix this?

 ![photo_2023-10-09_11-32-09](https://global.discourse-cdn.com/plex/original/4X/a/7/5/a75950968f622d84d44564bb459da5705f3feeab.jpeg)

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [October 9, 2023, 10:08pm UTC](https://forums.plex.tv/t/plex-app-not-able-to-play-private-library/856143/4 "2023-10-09T22:08:01Z")

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> [@Falbor](#):
>
> When I use the external IP adress in a web browser

Does app.plex.tv work as well? Likely would need to see the [android logs](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/) from right after you get error

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**Author:** ![Falbor](https://avatars.discourse-cdn.com/v4/letter/f/c89c15/32.png) [@Falbor](https://forums.plex.tv/u/Falbor)\
**Post date:** [October 10, 2023, 6:45pm UTC](https://forums.plex.tv/t/plex-app-not-able-to-play-private-library/856143/5 "2023-10-10T18:45:27Z")

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thanks for your response. since today web streaming from outside my network with the plex app work fine again. i did not change any setting in the plex server or my NAS 😕  
how can this be possible? is there any routing through the plex main servers which can cause such an issue?

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [October 10, 2023, 6:58pm UTC](https://forums.plex.tv/t/plex-app-not-able-to-play-private-library/856143/6 "2023-10-10T18:58:07Z")

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> [@Falbor](#):
>
> is there any routing through the plex main servers which can cause such an issue?

It will initiate [plex relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) if remote access on your end stops working for some reason. Which could cause it a transcode since the speed would probably be lower.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 8, 2024, 6:59pm UTC](https://forums.plex.tv/t/plex-app-not-able-to-play-private-library/856143/7 "2024-01-08T18:59:07Z")

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