Plex app not finding server issue.

server-windows

#1

I Have redcently installed the server on my win 10 pc and created a plex account however before can continue i seem to have an issue whereby the plex app cannot locate the server to enable me to finish the setup with my media content the just contantly shows the looking for server. i have tasked a friend who is more computer literate than me but he is even stumped. here is a link to the video i made for him to see what i was on about. https://www.youtube.com/watch?v=xZ9Wlg_4TSQ. I would dearly love to use plex to its full extent and am eager to get going but cannot all the while this roadblock is ahead of me.


#2

Sign Out on this screen.
Your web app is signed into a plex account.
If you have previously used Plex, your server might be signed into a completely different plex account. Which causes your web app not 'seeing' the server.

https://support.plex.tv/hc/en-us/articles/204604227-Why-can-t-the-Plex-app-find-or-connect-to-my-Plex-Media-Server-