Plex app on LG TV says Network Unavailable

Plex Players Smart TVs
1

I haven’t used plex in about a week on this TV, so I don’t know exactly how sudden this is, but today I have been unable to get Plex to even launch on my TV, much less watch anything. Clicking on the app immediately opens an error screen saying “Network Unavailable”. My network is most certainly available, Youtube and Netflix work just fine. I have not made any changes on my network nor server ends. I am unable to reach a home page of Plex on the TV to do any sort of troubleshooting within the app. I have attempted to restart the app, reboot the TV, and delete/reinstall the app all to no avail. The player works fine on my phone.

Is there anything that can be done on my end or is this a Plex issue that I have to be patient about? I would like to avoid bringing out another device to watch Plex, but I can if I have no other choice.
Player Version#: 2.1.3

2

Go to your app settings and add the server LAN IP address and port. You will find this via your Avatar on the opening screen

3

I don’t even get that option, though. Immediately when I turn on the app, it goes straight to the error screen with no option to leave it. All I can do is close the app. There is no avatar or any icons to click.

Or is this within my server’s own settings?

1 Like
4

What server version?

5

Been having the same problem for a few days. Network is fine for everything except Plex.

Opening the app just gives “Network Unavailable. Make sure your device is connected to your network and has a working internet connection.” No options to do anything within the app.

Have tried:

  • reinstalling Plex from the LG Content Store
  • restarting the TV, server and router
  • unplugging and replugging all involved ethernet cables
  • switching the TV to Wi-Fi

Plex App version: 2.1.3
Plex Server version: 1.18.8.2468
TV Model: LG 43UH668V
TV Software Version: 05.50.80

1 Like
6

I have the exact same issue all week and have also tried;

  • Reinstalling Plex app from the LG Content Store
  • Restarted Router, Server and TV

Wi-Fi works on TV with Netflix, YouTube and Prime. Plex works on all other devices e.g. MacBook Pro, iPhone.

LG TV Plex App Version: 2.1.3
Plex Server Version: 1.18.6.2350
TV Model: LG OLED55B6V
Software Version: 05.30.85

7

Problem has fixed itself, didn’t do anything and is now working today.

8

Huh… same here.
Wonder what was wrong.

9

The correct places to look for LG app version is in the Server settings/ Authorised Devices or In LG app settings /About.

The version number you see in the LG content store is a Loader only and all updates are done on a start up automatically.

To view the LG app update notes, visit:

10

My plex server is on Version 1.18.6.2350, and my TV is on Webos 3.5.

With the PLEX app, I get an error message saying that I must reset the app. When I confirm this the app pauses and loops back to the error message. So I don’t even get to the log in screen.

In order to use my PLEX server on my TV, I have had to install XPLAY, and it works flawlessly. However I would prefer to use the native PLEX app, so any advice / guidance would be appreciated.

11

I had the same issue, and changed the ip address in the tv from automatic to one that I preset. After this my issue went away

1 Like
12

I have also tried to change the TV ip address to fixed today. Unfortunately it didn’t help. The PLEX app will still not load.

1 Like
13

I have same issue. But i didn’t notice but did any of you get Error Code -337?

If i reset TV and reinstall app it works until i turn off TV over night then goes back to that error next day

Plus if i hit retry 10 times or so it will connect to plex ill surf around then goes back to error most of the times

14

I have the same issue with the app on two 2019 LG TVs. They always start with the Network Unavailable message. I leave it for about 10 seconds and it will get past the screen and load slowly.

I put it down to currently being on a terrible 4g connection with about 3Mbps, but interesting to see it wide spread.

Not sure what logs people might like to see from us to help diagnose?

15

I would try disabled IPv6 in LG Network settings and use manual Network settings whilst there and change the DNS to a public DNS like 8.8.8.8.

You maybe getting a delay with DNS from ISP to Plex Servers.
IPv6 is not compatiable with Plex at present

16

For anybody looking at this issue in the future, disabling IPv6 did the trick for me.

1 Like
17

Just chiming in. Mine was just doing it to me too. Tried rebooting multiple times, uninstalled/reinstalled the App., disabled IP6, etc. Didn’t do anything, it just stopped working. Then, for no explicit reason, it just worked.

18

Having the same problem on my LG TV.

It started as a still PLEX loading screen leading to a -337 error code from my TV (“Check network connection”, like here). Then I disabled IPv6 and changed my DNS to 8.8.8.8 and it worked… once!

Then I tried to start Plex again and boom! “Network Unavailable” from Plex app and nothing I can do about it…

I can’t count the amount of posts about this same issue with WebOS’ Plex app… Why don’t Plex do anything about it?

19

Same issue with me. I’m using an older 2016 TV with WebOS 05.30.80. I couldn’t see an option to disable IPV6, but changing from IP Automatic to IP Manual fixed it for me (as it did for Edwar-van-der-Veen in his earlier post). Obviously I had to reserve the IP address in my router.

This is the first time I’d seen this happen, and I suppose I’ve been using Plex almost every day for around 4 years

20

I think I have an answer. I have 4 external HDs holding my media and a new HP solid state PC. Getting the ‘Network unavailable’ was driving me nuts. Got to thinking maybe the drives were going to sleep between sessions and Plex couldn’t get the PC to wake up.

In Windows 10, in advanced power settings, turn OFF ‘Sleep’ or ‘Hybrid Sleep’. My PC was set to sleep after 30 minutes. Then look at drives. Mine were set to spin down after 20 minutes.

I disabled the Hybrid Sleep and set the drive sleep time to zero.

So far, so good!