# Plex app won't play content; Plex web app will.
**URL:** https://forums.plex.tv/t/plex-app-wont-play-content-plex-web-app-will/227134
**Category:** General Discussions
**Created:** [February 26, 2018, 11:23pm UTC](https://forums.plex.tv/t/plex-app-wont-play-content-plex-web-app-will/227134 "2018-02-26T23:23:32Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@TJH132](https://forums.plex.tv/u/TJH132)
#### Post date: [February 26, 2018, 11:23pm UTC](https://forums.plex.tv/t/plex-app-wont-play-content-plex-web-app-will/227134/1 "2018-02-26T23:23:32Z")
I’m having an issue for a few weeks getting the Plex app on Android to play videos from my PMS (nvidia Shield TV). All versions of the app I’ve tried have failed (Phone, Android TV, app running on Pixelbook). Not only does playback not happen, but the app usually craps out completely, offering to restart or send feedback (which I have several times).
As the title says, I can view the videos if I use the Plex web interface.
I posted in the nvidia PMS section but didn’t get any suggestions, so I’m casting a wider net.
Thanks.
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### Author:  [@TJH132](https://forums.plex.tv/u/TJH132)
#### Post date: [March 3, 2018, 7:47pm UTC](https://forums.plex.tv/t/plex-app-wont-play-content-plex-web-app-will/227134/2 "2018-03-03T19:47:28Z")
I would love to share some Plex logs to someone who is interested in helping me track down the issue.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 8, 2020, 12:40am UTC](https://forums.plex.tv/t/plex-app-wont-play-content-plex-web-app-will/227134/3 "2020-01-08T00:40:56Z")