# Plex Arcade: The game transcoder exited unexpectedly
**URL:** https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962
**Category:** Plex Labs
**Tags:** arcade-gaming
**Created:** [January 26, 2021, 5:34pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962 "2021-01-26T17:34:27Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@nduda](https://forums.plex.tv/u/nduda)
#### Post date: [January 26, 2021, 5:34pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/1 "2021-01-26T17:34:28Z")
Anyone get this working yet? I have all my Atari ROMS in the library, plex see’s them (love the look). Every time I attempt to play one Plex tosses the error:
Playback Error
The game transcoder exited unexpectedly.
Error code: 8005 (Game Server)
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 26, 2021, 6:14pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/2 "2021-01-26T18:14:35Z")
Please provide the full PMS logs.
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### Author:  [@DaveKennedyArt](https://forums.plex.tv/u/DaveKennedyArt)
#### Post date: [January 26, 2021, 6:22pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/3 "2021-01-26T18:22:53Z")
Same Here, how can I grab those?
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 26, 2021, 6:24pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/4 "2021-01-26T18:24:35Z")
PMS logs, [Plex Media Server Logs | Plex Support](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)
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### Author:  [@DaveKennedyArt](https://forums.plex.tv/u/DaveKennedyArt)
#### Post date: [January 26, 2021, 7:04pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/5 "2021-01-26T19:04:06Z")
Here are my logs
[Plex Media Server Logs\_2021-01-26\_13-03-27.zip](https://forums.plex.tv/uploads/short-url/5FOg4xuPOejyPeXO2CN1y7KsJAn.zip) (4.4 MB)
I wonder if it has to do with the cores I’m using, or something else…?
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 26, 2021, 7:16pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/6 "2021-01-26T19:16:28Z")
Keep in mind this is still experimental. Try grabbing another core.
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### Author:  [@morpheus2n2](https://forums.plex.tv/u/morpheus2n2)
#### Post date: [January 26, 2021, 7:24pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/7 "2021-01-26T19:24:31Z")
Ifs its experimental you should not be changing for it WITHOUT a warning of this fact!! Correct me if I’m wrong but that’s actually illegal in most of the world!
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 26, 2021, 7:28pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/8 "2021-01-26T19:28:53Z")
Our announcement of this feature says it’s a Plex Lab release. Plex Lab is for experimental projects.
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### Author:  [@DaveKennedyArt](https://forums.plex.tv/u/DaveKennedyArt)
#### Post date: [January 26, 2021, 7:28pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/9 "2021-01-26T19:28:55Z")
I’ve tried a handful. Restarted the server a few times, sometimes it acts like it’s going to load, then errors out. Do you want the latest logs as well?
Weird…
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### Author:  [@elan](https://forums.plex.tv/u/elan)
#### Post date: [January 26, 2021, 8:58pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/10 "2021-01-26T20:58:51Z")
```auto
Jan 26, 2021 13:01:47.103 [1760] DEBUG - [Transcode] Job running: "C:\Program Files (x86)\Plex\Plex Media Server\Plex Game Transcoder\Plex Game Transcoder.exe" "C:\Users\User\AppData\Local\Plex Media Server\Game Cores\mesen_libretro.dll" "E:\Games\NES\Super Mario Bros.nes" e2c968f6ebc332d86066448bdf28fb85ece01ef4ef314b517128ec567fc25f8a "C:\Users\User\AppData\Local\Plex Media Server\Game Saves\5\9b9f602079a944f6b0c4d396024ecdf3169df7f\1" 0 "C:\Users\User\AppData\Local\Plex Media Server\Logs\Plex Game Transcoder" "Nintendo Entertainment System" ""
Jan 26, 2021 13:01:47.709 [9012] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\Plex Game Transcoder\Plex Game Transcoder.exe' exit code for process 20652 is -1073741819 ()
Jan 26, 2021 13:01:51.347 [1760] DEBUG - [Transcode] Job running: "C:\Program Files (x86)\Plex\Plex Media Server\Plex Game Transcoder\Plex Game Transcoder.exe" "C:\Users\User\AppData\Local\Plex Media Server\Game Cores\bsnes_mercury_balanced_libretro.dll" "E:\Games\SNES\Super Mario All-Stars + Super Mario World.sfc" e2c968f6ebc332d86066448bdf28fb85ece01ef4ef314b517128ec567fc25f8a "C:\Users\User\AppData\Local\Plex Media Server\Game Saves\2\05e8f3b5a11f792747652cbbd4a07f2d294bf5e\1" 0 "C:\Users\User\AppData\Local\Plex Media Server\Logs\Plex Game Transcoder" "Super Nintendo Entertainment System" USA
Jan 26, 2021 13:01:52.315 [9012] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\Plex Game Transcoder\Plex Game Transcoder.exe' exit code for process 11040 is -1073741819 ()
```
Yeah, seems like it doesn’t like `mesen_libretro.dll`. You can copy and paste this to a terminal to get potentially better errors.
There are many cores out there, not all are guaranteed to work 😅
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### Author:  [@Clowd-Cole](https://forums.plex.tv/u/Clowd-Cole)
#### Post date: [January 26, 2021, 10:48pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/11 "2021-01-26T22:48:00Z")
I cant get the included games to launch as well, getting this same error. Do we need to add a core for them as well?
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 26, 2021, 10:53pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/12 "2021-01-26T22:53:58Z")
A black/blank screen means
1 - the game isn’t working OR
2 - the game transcoder crashed from a previous game
We don’t have a fix for 1. Some games just may not work. You can try adding a different core.
For 2, kill the process and try again.
Edit - @Clowd-Cole No you do not need to provide your own core for the included games. Although you can try using another core. The included games should work with the provided core.
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### Author:  [@jayson.knight](https://forums.plex.tv/u/jayson.knight)
#### Post date: [January 26, 2021, 10:54pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/13 "2021-01-26T22:54:14Z")
Same exact problems here. Plex needs to refund us our “free trial” days since we aren’t able to even use the service. I get this error with all Apple clients (phone, ipad, tvOS). It also won’t read custom ROMs that I know work.
So yeah, I’d say this is a complete botched rollout of this service, surprised it even made it out of QA. Also, linking the two services requires deep digging into settings. Not a good job on Plex’s part at all.
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 26, 2021, 10:56pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/14 "2021-01-26T22:56:39Z")
> [@jayson.knight](#):
>
> It also won’t read custom ROMs that I know work.
Have you followed out [guide](https://support.plex.tv/articles/naming-and-organizing-game-files-and-cores/) on proving your own games?
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### Author:  [@Clowd-Cole](https://forums.plex.tv/u/Clowd-Cole)
#### Post date: [January 26, 2021, 10:57pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/15 "2021-01-26T22:57:02Z")
So the included games just may not work? Those are the ones I am having trouble with.
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### Author:  [@anon18523487](https://forums.plex.tv/u/anon18523487)
#### Post date: [January 26, 2021, 10:59pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/16 "2021-01-26T22:59:20Z")
They do work in our testing. If they don’t work, there could be something specific with your setup.
Have you checked if your hardware meets the requirements? [https://support.parsec.app/hc/en-us/articles/360001106411-How-Do-I-Know-If-My-Graphics-Card-Supports-Hosting-A-Game-With-Parsec](https://support.parsec.app/hc/en-us/articles/360001106411-How-Do-I-Know-If-My-Graphics-Card-Supports-Hosting-A-Game-With-Parsec)
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### Author:  [@Clowd-Cole](https://forums.plex.tv/u/Clowd-Cole)
#### Post date: [January 26, 2021, 11:03pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/17 "2021-01-26T23:03:57Z")
Ah, thats probably by my issue. I currently running my server off onboard graphics on dual Xeons. Thank you for the responce. I need to accelerate finding me a GPU.
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### Author:  [@wearysky](https://forums.plex.tv/u/wearysky)
#### Post date: [January 26, 2021, 11:14pm UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/18 "2021-01-26T23:14:19Z")
It seems to be core-related. I haven’t found an NES core that works with it yet, but parallel\_n64\_libretro (from the [Core Manager](https://forums.plex.tv/t/core-manager-for-plex-arcade/682952)) worked for me.
This is a neat idea, but I can’t see myself paying $4/month(CAD) for it, I’ll just live with my RetroPi for now and not play on my phone.
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### Author:  [@LASER452](https://forums.plex.tv/u/LASER452)
#### Post date: [January 27, 2021, 1:04am UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/19 "2021-01-27T01:04:33Z")
so chances are it wont run with CPU only as i only have a dell poweredge t610, no GPU, i have the dual xeon CPUs running windows 10
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### Author:  [@jeffm2](https://forums.plex.tv/u/jeffm2)
#### Post date: [January 27, 2021, 1:10am UTC](https://forums.plex.tv/t/plex-arcade-the-game-transcoder-exited-unexpectedly/682962/20 "2021-01-27T01:10:24Z")
This is what my error log says. none of the included games launch
Dyld Error Message:
Library not loaded: /System/Library/Frameworks/Metal.framework/Versions/A/Metal
Referenced from: /Applications/Plex Media Server.app/Contents/MacOS/Plex Game Transcoder/libparsec.dylib
Reason: image not found
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