# Plex auto match not working- solved

**URL:** <https://forums.plex.tv/t/plex-auto-match-not-working-solved/856573>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [October 14, 2023, 1:00am UTC](https://forums.plex.tv/t/plex-auto-match-not-working-solved/856573 "2023-10-14T01:00:19Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jessier4025](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@jessier4025](https://forums.plex.tv/u/jessier4025)\
**Post date:** [October 14, 2023, 1:00am UTC](https://forums.plex.tv/t/plex-auto-match-not-working-solved/856573/1 "2023-10-14T01:00:19Z")

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Server Version#: 1.32.7.7571  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>  
I am having an issue with Plex not being able to find matches any longer. I noticed in the past couple of weeks that new items werent being matched at all. I tried to renaming the folders to include the TMDB and TVDB numbers. I uninstalled and reinstalled Plex with no change. I went as far as doing a clean install of windows and plex. Once i reinstalled plex, i added my libraries and it began to match everything perfectly. Within a few days, the problem returned.  
I uninstalled the VPN, Port forwarding is on and pointed at the correct port. I can access the server remotely no problem. I updated the DNS settings to Google and restarted the server. I have rebooted the computer. Am i missing something?  
[com.plexapp.agents.thetvdb.log](https://forums.plex.tv/uploads/short-url/2P14YFezDeHNNVNCua8oow2uDPi.log) (27.1 KB)

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [October 14, 2023, 1:31am UTC](https://forums.plex.tv/t/plex-auto-match-not-working-solved/856573/2 "2023-10-14T01:31:03Z")

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What Agent and Scanner are you using?

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**Author:** ![jessier4025](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@jessier4025](https://forums.plex.tv/u/jessier4025)\
**Post date:** [October 14, 2023, 1:37am UTC](https://forums.plex.tv/t/plex-auto-match-not-working-solved/856573/3 "2023-10-14T01:37:51Z")

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plex series scanner  
thetvdb agent

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<div class="post-metadata">

**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [October 14, 2023, 1:42am UTC](https://forums.plex.tv/t/plex-auto-match-not-working-solved/856573/4 "2023-10-14T01:42:06Z")

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@jessier4025 I would not recommend using the legacy agent. I would use the `Plex TV Series` and the agent to `Plex Series` and make sure your `Episode ordering` is set to thetvdb.

If that does not solve the issue please post a complete copy of your plex [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

EDIT: I know the legacy agents dont support using the IDs like the modern agent does.

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**Author:** ![jessier4025](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@jessier4025](https://forums.plex.tv/u/jessier4025)\
**Post date:** [October 14, 2023, 1:44am UTC](https://forums.plex.tv/t/plex-auto-match-not-working-solved/856573/5 "2023-10-14T01:44:13Z")

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you are absolutely correct… Your question about the agents triggered me to go back and check the library settings specifically for the scanner and agent. I changed the agent to Plex series and made sure episode ordering was changed to TVDB which it wasnt. As soon as i did, it began to work perfectly. Thank you!!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 12, 2024, 1:44am UTC](https://forums.plex.tv/t/plex-auto-match-not-working-solved/856573/6 "2024-01-12T01:44:34Z")

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