# Plex cannot access the media on Synology server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [September 4, 2022, 11:18pm UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440 "2022-09-04T23:18:23Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![dan1301](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan1301/32/287357_2.png) [@dan1301](https://forums.plex.tv/u/dan1301)\ **Post date:** [September 4, 2022, 11:18pm UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/1 "2022-09-04T23:18:23Z")
Server Version#: 1.28.2.6151-7000 Player Version#:4.90.1 Issue: Plex falsely claims my Synology Shared Folder(s) are empty. Synology 718+ DSM 7.1-42661 Update 4 (latest) History Was running and using Plex 1.21.xxx but hadn’t used it in about a year or so. I tried to play something this week and it wouldn’t. All media was “Unavailable.” My attempts. 1. Router and internet hasn’t changed so I did nothing to my router. 2. I updated Plex to latest version. 3. Synology was current as it was auto-updating. 4. I spent hours on the shared folder permission settings, restarting the NAS, and creating new shared folders. Same error. I read this message a number of times as I did have this same issue in the past. [Plex Server on Synology Doesn't See Movie Files - #2 by ChuckPa](https://forums.plex.tv/t/plex-server-on-synology-doesnt-see-movie-files/224915/2) 5. Disabled my Nord VPN which was never a problem before. 6. Reset my browsers to factory defaults and tried different browsers. 7. I finally checked the logs…(“black” is my server) { “type”: “log:message”, “level”: 1, “message”: “[Connections] black is unavailable at [https://2600-1700-2e52-aa10-0000-0000-0000-0013.68320a26bf3a4ac3814671352641e8c5.plex.direct:32400/media/providers](https://2600-1700-2e52-aa10-0000-0000-0000-0013.68320a26bf3a4ac3814671352641e8c5.plex.direct:32400/media/providers) (Status 0)”, “time”: “2022-09-04T22:20:03.688Z” }, { “type”: “log:message”, “level”: 1, “message”: “[Connections] Prevented fallback to insecure connection for black”, “time”: “2022-09-04T22:20:03.691Z” ![movies empty](https://global.discourse-cdn.com/plex/original/4X/e/0/6/e062b589368be7f4e999cc953992e918d87e1114.png) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 5, 2022, 12:14am UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/2 "2022-09-05T00:14:54Z")
Can you upload your [server logs,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) along with the file name and path of a file that should be in your library? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 5, 2022, 1:59am UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/3 "2022-09-05T01:59:46Z")
@dan1301 When you first upgrade from 1.21.0-3744. you should have noticed a protracted time to install. This is normal and expected. PMS 1.21.0.3744 was for DSM 7 beta only After DSM 7 became final release, Plex was moved to its final location in `PlexMediaServer`. The first install (or upgrade) will take extra time “Processing” to move your files. Did you interrupt that process ? ---
**Author:** ![dan1301](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan1301/32/287357_2.png) [@dan1301](https://forums.plex.tv/u/dan1301)\ **Post date:** [September 5, 2022, 3:03pm UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/4 "2022-09-05T15:03:48Z")
I don’t think so but I don’t remember seeing any “processing.” and it seemed pretty quick. I don’t think I restarted synology/Plex server for at least an hour after unless there was something else I could have done to interupt it. My media library only has ~50 items. My image above shows what the folder looks like now. Totally empty. After upgrade all the metadata, posters, artwork etc was shown as it had always been though it all said “Unavailable” when trying to play. After messing around for a while and making new shared folders it became empty. Do you think I just delete everything and reinstall from scratch? My only concern would be losing access to a friend’s server he shared with me. ---
**Author:** ![dan1301](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan1301/32/287357_2.png) [@dan1301](https://forums.plex.tv/u/dan1301)\ **Post date:** [September 5, 2022, 3:39pm UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/5 "2022-09-05T15:39:04Z")
\black\media2\105 Christmas.mp4 [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/qXeDY8fpC8nH7VS5IeB2SZmi4eo.log) (235.7 KB) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 5, 2022, 3:41pm UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/6 "2022-09-05T15:41:42Z")
its a permissions issue `Failed to create iterator to "/volume1/media2": Permission denied` What user are you giving read/write permissions to? ---
**Author:** ![dan1301](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan1301/32/287357_2.png) [@dan1301](https://forums.plex.tv/u/dan1301)\ **Post date:** [September 5, 2022, 3:45pm UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/7 "2022-09-05T15:45:20Z")
These are the only places I changed permissions. ![permissionsmedia2](https://global.discourse-cdn.com/plex/original/4X/7/f/e/7fecb027cf7dd10e48c87b09764dae63c56c9438.png) ![permissionsplex](https://global.discourse-cdn.com/plex/original/4X/1/8/e/18ebc5d7df3c189319091fdca5bf55726cd09988.png) ![permissionsplexmediaserver](https://global.discourse-cdn.com/plex/original/4X/6/a/5/6a5848d676182ccfaa3735ed7eeea09d3cc24f30.png) ---
**Author:** ![dan1301](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan1301/32/287357_2.png) [@dan1301](https://forums.plex.tv/u/dan1301)\ **Post date:** [September 5, 2022, 4:11pm UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/8 "2022-09-05T16:11:09Z")
FIXED!! Thank you dbirch and ChuckPa! Had to select “System internal user” from pull down menu and check RO for **PlexMediaServer**. Argh! I thought it had something to do with permissions which is why I spent hours on it and I still missed it. Found the solution here but my Synology interface was different. > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/25): > > FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different … This fixed it. ![plexpermissions](https://global.discourse-cdn.com/plex/original/4X/0/d/e/0de4ad564775c65bb6e712936f515f7395728b7b.png) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 5, 2022, 4:23pm UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/9 "2022-09-05T16:23:58Z")
I figured it was something like that, but because you insisted permissions where correct, I figured Id try to lead you review your permissions. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 5, 2022, 5:24pm UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/10 "2022-09-05T17:24:10Z")
@dan1301 Now that you know, I recommend you delete the obsolete / abandoned “Plex” user. I would have removed it for you but DSM 7 did not allow that. (No privileges anymore for apps in DSM 7) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 4, 2022, 5:24pm UTC](https://forums.plex.tv/t/plex-cannot-access-the-media-on-synology-server/809440/11 "2022-12-04T17:24:41Z")
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