# Plex Cannot Transcode Error - Bug? **URL:** \ **Category:** General Discussions\ **Created:** [January 11, 2017, 9:02pm UTC](https://forums.plex.tv/t/plex-cannot-transcode-error-bug/175456 "2017-01-11T21:02:50Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![amitkhas](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@amitkhas](https://forums.plex.tv/u/amitkhas)\ **Post date:** [January 11, 2017, 9:02pm UTC](https://forums.plex.tv/t/plex-cannot-transcode-error-bug/175456/1 "2017-01-11T21:02:50Z")
Hi All, My plex was working perfectly. No problems. I then moved to a different apartment, and now my Plex server is unable to play most videos. This is the error I receive: “Conversion failed. A required codec could not be found or failed to install.” Any idea what could be causing this? It can’t be a hardware issue because my Plex Server was able to play the exact same videos just last week, before I moved apartments. I haven’t made any other changes. My Plex Server is running on FreeNAS, but haven’t made any changes on that either. I am trying to play the files locally, not remote. Could this be a Plex bug? ---
**Author:** ![amitkhas](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@amitkhas](https://forums.plex.tv/u/amitkhas)\ **Post date:** [January 11, 2017, 9:11pm UTC](https://forums.plex.tv/t/plex-cannot-transcode-error-bug/175456/2 "2017-01-11T21:11:27Z")
To add, I’m running Plex Server v1.3.3.3148 ---
**Author:** ![SiscoPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/siscoplex/32/6113_2.png) [@SiscoPlex](https://forums.plex.tv/u/SiscoPlex)\ **Post date:** [January 11, 2017, 10:14pm UTC](https://forums.plex.tv/t/plex-cannot-transcode-error-bug/175456/3 "2017-01-11T22:14:48Z")
I would try a different server version (rollback). ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [January 11, 2017, 11:13pm UTC](https://forums.plex.tv/t/plex-cannot-transcode-error-bug/175456/4 "2017-01-11T23:13:46Z")
Post your server logs so we can take a look. ---
**Author:** ![amitkhas](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@amitkhas](https://forums.plex.tv/u/amitkhas)\ **Post date:** [January 12, 2017, 12:40am UTC](https://forums.plex.tv/t/plex-cannot-transcode-error-bug/175456/5 "2017-01-12T00:40:31Z")
Please see attached RAR file with all logs. In trying to figure it out, I must have done something because now I can’t even access the Plex Server locally on my wired computer, but I am able to on my phone (via wireless). Nonetheless, still cannot playback any videos. ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [January 12, 2017, 12:42am UTC](https://forums.plex.tv/t/plex-cannot-transcode-error-bug/175456/6 "2017-01-12T00:42:32Z")
Someone else running a Linux distro had issues when they moved. Can’t remember if it was ChuckPA or another ninja that solved it though. I’m not a NAS or Linux guy so I’m not much help with those devices/OS. ---
**Author:** ![krutoileshii](https://avatars.discourse-cdn.com/v4/letter/k/7c8e57/32.png) [@krutoileshii](https://forums.plex.tv/u/krutoileshii)\ **Post date:** [January 12, 2017, 2:00am UTC](https://forums.plex.tv/t/plex-cannot-transcode-error-bug/175456/7 "2017-01-12T02:00:36Z")
I ran into this on my fedora 25. Seems like the new transcoder has issues now. Can provide logs if necessary. One thing I noticed is it fails with tvheadend streams but when manually import same recording it’s fine. ---
**Author:** ![amitkhas](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@amitkhas](https://forums.plex.tv/u/amitkhas)\ **Post date:** [January 12, 2017, 2:22pm UTC](https://forums.plex.tv/t/plex-cannot-transcode-error-bug/175456/8 "2017-01-12T14:22:35Z")
I uninstalled and reinstalled PMS. That seemed to do the trick. I can play any video so far with no problems. Strange that moving apartments would require a re-install. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 10:34pm UTC](https://forums.plex.tv/t/plex-cannot-transcode-error-bug/175456/9 "2020-01-07T22:34:31Z")