# Plex can't connect to webGUI address **URL:** \ **Category:** Plex Media Server\ **Tags:** server-truenas\ **Created:** [September 13, 2024, 8:25am UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080 "2024-09-13T08:25:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![avalon60](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@avalon60](https://forums.plex.tv/u/avalon60)\ **Post date:** [September 13, 2024, 8:25am UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/1 "2024-09-13T08:25:05Z")
Server Version#:TrueNAS Scale 24 Player Version#: 2.0.12 Plex server cannot connect to the WeGUI address and I don’t know why. I have my NAS ip address/32400, but Plex can’t connect. Also what is the correct syntax for the path of my media files on my NAS server I have tried /mnt/path to files/Media/Films but not recognised. I’ve also tried \ip address of server/path to files/Media/Films still not recognised. I have also tried /mnt/path to files/Media/Films to films But that is not a valid path What else? ---
**Author:** ![TheLivingBubba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/thelivingbubba/32/336226_2.png) [@TheLivingBubba](https://forums.plex.tv/u/TheLivingBubba)\ **Post date:** [September 13, 2024, 10:26am UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/2 "2024-09-13T10:26:25Z")
Make sure you’re going to the correct web address with a colon 32400 then the / web. ```auto http://server.local.ip.address:32400/web ``` [https://support.plex.tv/articles/200288666-opening-plex-web-app/#toc-1](https://support.plex.tv/articles/200288666-opening-plex-web-app/#toc-1) ---
**Author:** ![avalon60](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@avalon60](https://forums.plex.tv/u/avalon60)\ **Post date:** [September 13, 2024, 3:37pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/3 "2024-09-13T15:37:52Z")
Thanks but I just tried that and it won’t connect [http://192.168.0.42:32400/web](http://192.168.0.42:32400/web) My dataset is: /mnt/WinShare/Media/Films Update, Finally got plex web GUI to load, but cannot get any media to show, as it says the folder is empty When I choose a folder for my media on my NAS, I have tried both /mnt/WinShare/Media/Films and /mnt/WinShare/Media/Films to/films but neither will show the media in the plex GUI ---
**Author:** ![avalon60](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@avalon60](https://forums.plex.tv/u/avalon60)\ **Post date:** [September 14, 2024, 6:54am UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/4 "2024-09-14T06:54:20Z")
Should I start a new thread on the new problem now? Thanks ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 14, 2024, 8:02am UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/5 "2024-09-14T08:02:41Z")
I don’t think that’s necessary. As for the issue… sounds like there might be a permission problem where the account running the PMS doesn’t have access to the files in the library folder. ---
**Author:** ![avalon60](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@avalon60](https://forums.plex.tv/u/avalon60)\ **Post date:** [September 14, 2024, 8:27am UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/6 "2024-09-14T08:27:02Z")
Ok thanks for that. I have plex as the owner and also as group in the Media dataset, and. the UID for plex is 990. . I have tried changing the owner to nobody and group to nogroup, but it didn’t make any difference. I don’t know what else to do now. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 14, 2024, 1:31pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/7 "2024-09-14T13:31:28Z")
Make sure you set read to the correct group, and more importantly make sure you have the apply to subfolders/files recursively enabled. ---
**Author:** ![avalon60](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@avalon60](https://forums.plex.tv/u/avalon60)\ **Post date:** [September 14, 2024, 2:26pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/8 "2024-09-14T14:26:58Z")
Yes I have set the ACL permissions to subfolders and recursivley enabled. But I still can’t get media files in the menu heading of ‘Films’ My dataset path is /WinShare/Media/Films etc I’ve tried these paths in the plex add folders path: /Media/Films /Media/Films to films /WinShare/Media/Films But none of them give me the media files, only the name of the folder or dataset. Thanks /WinShare/Media/Films to /films ---
**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\ **Post date:** [September 14, 2024, 3:08pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/9 "2024-09-14T15:08:30Z")
I’m really confused why you don’t even know where your media files are. What address are you able to see them on your file browser? ---
**Author:** ![avalon60](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@avalon60](https://forums.plex.tv/u/avalon60)\ **Post date:** [September 14, 2024, 3:56pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/10 "2024-09-14T15:56:12Z")
it’s Plex that doesn’t know where the files are, as I do: I can see them in a linux file manager when I open up my NAS on the network. I had to check tho’. No, it also confuses me as well, and I’m at a loss as to why plex isn’t loading them. Thism is the URL from my web browser when I click on Films in the plex menu: [http://192.168.0.42:32400/web/index.html#!/media/fc7daa0281f952b12a1d4d657f98a39b65bef162/com.plexapp.plugins.library?source=40](http://192.168.0.42:32400/web/index.html#!/media/fc7daa0281f952b12a1d4d657f98a39b65bef162/com.plexapp.plugins.library?source=40) Now is the ? saying it can’t find the files, but then what does ‘source=40’ mean There are 25 media files in the Films dataset ---
**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\ **Post date:** [September 14, 2024, 4:28pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/11 "2024-09-14T16:28:25Z")
Permissions. Print out an: ls -l /media/dir that shows the files in question. You have continually shown that you don’t know what address your files are in, so I asked. ---
**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\ **Post date:** [September 14, 2024, 4:39pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/12 "2024-09-14T16:39:23Z")
Just to show that I’m not crazy… > [@avalon60](#): > > I have tried /mnt/path to files/Media/Films but not recognised. > I’ve also tried \ip address of server/path to files/Media/Films still not recognised. > > I have also tried /mnt/path to files/Media/Films to films > [@avalon60](#): > > My dataset is: /mnt/WinShare/Media/Films > [@avalon60](#): > > /mnt/WinShare/Media/Films and /mnt/WinShare/Media/Films to/films > [@avalon60](#): > > My dataset path is /WinShare/Media/Films etc > > I’ve tried these paths in the plex add folders path: > /Media/Films > /Media/Films to films > /WinShare/Media/Films > [@avalon60](#): > > Thanks > /WinShare/Media/Films to /films So what’s the root path? Is it /mnt or /Media or /WinShare? ---
**Author:** ![avalon60](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@avalon60](https://forums.plex.tv/u/avalon60)\ **Post date:** [September 14, 2024, 4:47pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/13 "2024-09-14T16:47:49Z")
> [@ChristianKent](#): > > ls -l /media/ For some reason, when I do the command, it returns that there is no such file or directory. And I cannot edit the permissions on the main WinShare dataset, but I can on the child dataset ---
**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\ **Post date:** [September 14, 2024, 4:49pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/14 "2024-09-14T16:49:57Z")
/media/dir was just an example since I don’t know your actual path. ---
**Author:** ![avalon60](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@avalon60](https://forums.plex.tv/u/avalon60)\ **Post date:** [September 14, 2024, 4:49pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/15 "2024-09-14T16:49:59Z")
The root path is /WinShare, but I was trying different paths to see if they made any difference, All the media datasets are nested under WinShare Apologies if it was confusing ---
**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\ **Post date:** [September 14, 2024, 4:50pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/16 "2024-09-14T16:50:50Z")
That’s fine. So do ls -la /WinShare/Media/Films Just a snippet will do. You don’t have to paste the whole contents. ---
**Author:** ![avalon60](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@avalon60](https://forums.plex.tv/u/avalon60)\ **Post date:** [September 14, 2024, 4:52pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/17 "2024-09-14T16:52:48Z")
The actual path is : WinShare/Media/Films etc, but I tried different ones to see if they worked. The daftest thing is, I got Emby working fine as it sees all my media files., but the same paths I use in Emby don’t work in Plex ---
**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\ **Post date:** [September 14, 2024, 4:54pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/18 "2024-09-14T16:54:13Z")
It’s probably because plex is using plex:plex as the user:group while emby is using something else that can see those files, perhaps it’s running as your user account. ---
**Author:** ![avalon60](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@avalon60](https://forums.plex.tv/u/avalon60)\ **Post date:** [September 14, 2024, 4:56pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/19 "2024-09-14T16:56:56Z")
As before, For some reason?? I get this and I can’t edit the WinSare dataset permission! ls: cannot access ‘/WinShare/Media/Films’: No such file or directory ---
**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\ **Post date:** [September 14, 2024, 5:01pm UTC](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080/20 "2024-09-14T17:01:07Z")
now do: sudo ls -la /WinShare/Media/Films [Next page](https://forums.plex.tv/t/plex-cant-connect-to-webgui-address/888080.md?page=2)