# Plex can't find my server

**URL:** <https://forums.plex.tv/t/plex-cant-find-my-server/922164>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [June 9, 2025, 9:45am UTC](https://forums.plex.tv/t/plex-cant-find-my-server/922164 "2025-06-09T09:45:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gambl8r\_aol\_com](https://avatars.discourse-cdn.com/v4/letter/g/919ad9/32.png) [@gambl8r\_aol\_com](https://forums.plex.tv/u/gambl8r_aol_com)\
**Post date:** [June 9, 2025, 9:45am UTC](https://forums.plex.tv/t/plex-cant-find-my-server/922164/1 "2025-06-09T09:45:10Z")

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I recently relocated to another location and brought my Synology server…Plex now can’t find (it is no longer even listed), the server…I was at this same location last year and it worked fine, so I am not sure what the issue is or even how to trouble shoot it…I usually access Plex through the ap, or on my laptop…the fact that the server isn’t even listed in my account anymore is puzzling…any help would be greatly appreciated

My first day at the new location, it worked fine…then after a day, the server was missing from Plex…

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 9, 2025, 2:09pm UTC](https://forums.plex.tv/t/plex-cant-find-my-server/922164/2 "2025-06-09T14:09:43Z")

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There is currently no Synology Plex Server connected to your user account.

A Synology server was today deleted by you, most likely via this page: [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms)

Which means that you need to re-claim this server into your user account, in order for your various Plex clients to find/use it.

[https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)

> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-how-tos/490215/21):
>
> FAQ 15: Claiming & Connecting to a troublesome Synology server This FAQ is for those situations where the normal claim process has failed. There are multiple techniques to accomplish this. DSM 7 Uninstall the package with the “Keep” option Reinstall the package , selecting the “Plex Claim Token” option Click “Get Plex Claim Token”. Browser tab will open and display a “claim-xxxxxxx” token string “COPY” the string Return to the installer window PASTE the claim-xxxxx into the small window …

> **[GitHub - ChuckPa/UserCredentialReset: User Credential Reset utility for Plex](https://github.com/ChuckPa/UserCredentialReset)**
>
> User Credential Reset utility for Plex

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 8, 2025, 2:12pm UTC](https://forums.plex.tv/t/plex-cant-find-my-server/922164/4 "2025-09-08T14:12:42Z")

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