# Plex connecting to linux client but low quality with windows client

**URL:** <https://forums.plex.tv/t/plex-connecting-to-linux-client-but-low-quality-with-windows-client/927437>\
**Category:** Remote Access\
**Tags:** server-linux, plex-web, player-windows, player-linux\
**Created:** [July 29, 2025, 11:56am UTC](https://forums.plex.tv/t/plex-connecting-to-linux-client-but-low-quality-with-windows-client/927437 "2025-07-29T11:56:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Aleridia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/aleridia/32/229937_2.png) [@Aleridia](https://forums.plex.tv/u/Aleridia)\
**Post date:** [July 29, 2025, 11:56am UTC](https://forums.plex.tv/t/plex-connecting-to-linux-client-but-low-quality-with-windows-client/927437/1 "2025-07-29T11:56:36Z")

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Server version: 1.41.8.9834  
Player Windows version: 1.109.0.329-ea562b95

Hello,

**Plex installation:**  
Plex is currently installed in a Kubernetes cluster behind a reverse proxy (Nginx Ingress).  
The SSL certificate is not managed by Plex; it is from Let’s Encrypt and is therefore considered trusted (unlike a self-signed certificate).

I have an internal DNS that redirects my Plex address (plex.myaddress) to the PMS installed in the cluster. Therefore, if I type “[https://plex.myaddress](https://plex.myaddress)” into my browser, it redirects to the PMS on port 32400.

No ports are open on my router.

**Problem and solution tried:**  
I am having trouble accessing Plex with the Windows client: all the medias are in low quality because plex client is “Indirect”.  
Surprisingly, it works with the Linux Plex desktop client.  
It also works correctly in a browser (Windows/Linux) when I type the Plex address.

Both Linux and Windows are on the same machine with the same IP address.  
I also tried with another Windows PC on the same network, but it did not work.

The following attempts to fix the issue were unsuccessful:

- Resetting the DNS cache with the command “ipconfig /flushdns”
- Reinstalled the Plex client
- Reinstalled PMS
- I tried lots of different configurations in the “Network” tab.

**Plex configuration:**  
Default configuration with current changes:

- Remote access on
- Network → LAN → "192.X.X.X/24,192.X.X.X/24,192.X.X.X0/24,192.X.X.X/24
- Network → IP without auth → ‘192.X.X.X/24, 192.X.X.X/24, 192.X.X.X/24, 192.X.X.X/24’
- Network → Custom URL → ‘[https://plex.myaddress:443](https://plex.myaddress:443),[https://plex.myaddress:80](https://plex.myaddress:80)’

Thanks in advance,

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 27, 2025, 11:56am UTC](https://forums.plex.tv/t/plex-connecting-to-linux-client-but-low-quality-with-windows-client/927437/2 "2025-10-27T11:56:55Z")

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