# Plex Constantly Loses Remote Access **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [July 19, 2018, 2:27am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944 "2018-07-19T02:27:45Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![Arcanemagus](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arcanemagus/32/81844_2.png) [@Arcanemagus](https://forums.plex.tv/u/Arcanemagus)\ **Post date:** [September 15, 2018, 2:59am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/61 "2018-09-15T02:59:04Z")
If you are hitting this Plex issue, then going into the Tautulli settings and disabling “Settings -\> Plex Media Server -\> Monitor Plex Remote Access” will stop it from being triggered from there. See [Random loss of remote - hundreds of pubsub async errors](https://forums.plex.tv/t/random-loss-of-remote-hundreds-of-pubsub-async-errors/279045) for more information about that. ---
**Author:** ![FittyFrank](https://avatars.discourse-cdn.com/v4/letter/f/f9ae1b/32.png) [@FittyFrank](https://forums.plex.tv/u/FittyFrank)\ **Post date:** [September 15, 2018, 1:04pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/62 "2018-09-15T13:04:04Z")
thank you, I had that setting off already. I also don’t have Tautulli running anymore just to check if something else was going on, but last night I lost connection again, so I’m going to try to figure out the networking issue. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [September 16, 2018, 12:37am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/63 "2018-09-16T00:37:23Z")
> [@FittyFrank](#): > > Thank you, I had that setting off already. I also don’t have Tautulli running anymore just to check if something else was going on, but last night I lost connection again, so I’m going to try to figure out the networking issue. it would have been obvious from the logs if you had Tautulli monitoring of remote access ---
**Author:** ![FittyFrank](https://avatars.discourse-cdn.com/v4/letter/f/f9ae1b/32.png) [@FittyFrank](https://forums.plex.tv/u/FittyFrank)\ **Post date:** [September 17, 2018, 2:42am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/64 "2018-09-17T02:42:45Z")
Okay, so after much reading online, the website dslreports has many tutorials on setting Verizon routers into bridge mode. The directions given to me by the tech on the phone were missing many of the steps I found online. I followed the steps and my fios G1100 router is now in a proper bridge mode and I’m using my router as the primary. Remote access is currently working with Plex. Unless it starts breaking in the future again, I should be all set. Thank you for your help and for checking my logs! 🙂 If anyone is having similar issues with their ISP’s router, I strongly recommend checking out the [dslreports.com](http://dslreports.com) website. ---
**Author:** ![Liestenn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/liestenn/32/143306_2.png) [@Liestenn](https://forums.plex.tv/u/Liestenn)\ **Post date:** [September 17, 2018, 6:44am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/65 "2018-09-17T06:44:36Z")
ive noticed a massive issue with this constant disconnecting remote sessions thing since i updated as well. it worked fine before the update, and now after updating every hour or so everyone connected to my server gets " is unavailable" for a few minutes then its back. ---
**Author:** ![Kevin.Cummings](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kevin.cummings/32/81833_2.png) [@Kevin.Cummings](https://forums.plex.tv/u/Kevin.Cummings)\ **Post date:** [September 17, 2018, 8:52pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/66 "2018-09-17T20:52:43Z")
Just an update. The server has been available remotely since I enabled GDM. To be clear, my configuration is IPv6 Off, GDM on, and the Interface is set to the actual interface (not automatic). No trouble for about four days. ---
**Author:** ![Liestenn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/liestenn/32/143306_2.png) [@Liestenn](https://forums.plex.tv/u/Liestenn)\ **Post date:** [September 19, 2018, 3:56am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/67 "2018-09-19T03:56:08Z")
> [@Kevin.Cummings](#): > > Just an update. The server has been available remotely since I enabled GDM. > > To be clear, my configuration is IPv6 Off, GDM on, and the Interface is set to the actual interface (not automatic). > > No trouble for about four days. i have GDM enabled (and have had it) and no change. still disconnecting every hour or so. can get 1-2 episodes thru a show and have to wait a bit because once episode 2 ends, it says cannot connect to server … two more eps in and cannot connect, etc. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [September 19, 2018, 10:04am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/68 "2018-09-19T10:04:00Z")
> [@Liestenn](#): > > have GDM enabled (and have had it) and no change. still disconnecting every hour or so. can get 1-2 episodes thru a show and have to wait a bit because once episode 2 ends, it says cannot connect to server … two more eps in and cannot connect, etc. Logs ? [https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/) [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![rhett7660](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rhett7660/32/9282_2.png) [@rhett7660](https://forums.plex.tv/u/rhett7660)\ **Post date:** [September 19, 2018, 1:02pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/69 "2018-09-19T13:02:08Z")
Can you post the directions you found regarding the G1100? ---
**Author:** ![slashmanmusic](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@slashmanmusic](https://forums.plex.tv/u/slashmanmusic)\ **Post date:** [September 27, 2018, 2:18am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/70 "2018-09-27T02:18:46Z")
I can confirm that the new update did not help my remote access issue. Over 2 months since I made my first post about the issue, I’m still without a solution. ---
**Author:** ![Rzarenzi](https://avatars.discourse-cdn.com/v4/letter/r/bc79bd/32.png) [@Rzarenzi](https://forums.plex.tv/u/Rzarenzi)\ **Post date:** [September 27, 2018, 12:11pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/71 "2018-09-27T12:11:39Z")
I believe I am having the same issue you had. I also have a fios G1100 router. Could you post directions? When I spoke with the ISP on the phone about setting it up for bridge mode, they told me it automatically switches to bridge mode. However, I don’t think it is truly bridge. Thanks for your help. ---
**Author:** ![misternemo](https://avatars.discourse-cdn.com/v4/letter/m/aeb1de/32.png) [@misternemo](https://forums.plex.tv/u/misternemo)\ **Post date:** [September 27, 2018, 6:18pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/72 "2018-09-27T18:18:08Z")
I don’t know if my issue is the same or not, but remote access never works consistently for me. I checked that I’m not double-NAT-ed, and in the PMS console it indicates that remote access is working, but I almost always end up with an indirect connection and/or failure to connect at all. ---
**Author:** ![FittyFrank](https://avatars.discourse-cdn.com/v4/letter/f/f9ae1b/32.png) [@FittyFrank](https://forums.plex.tv/u/FittyFrank)\ **Post date:** [September 28, 2018, 3:01am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/73 "2018-09-28T03:01:28Z")
@ [rhett7660](https://forums.plex.tv/u/rhett7660) The G1100 is somewhat tricky to work with. It will not go into bridge mode automatically. When you have it properly configured in bridge mode the light on the front of the router will be red. However, if you have set top boxes (STBs) for TV, they WILL NOT get data (so no tv guide or on demand services) depending on the configuration route you choose (see below). This is a confirmed bug on the router and the tech said he’s not sure when or if Verizon will fix it (Doing option 4 below without the bug on the router would be the easiest and most ideal for users with COAX coming from their ONT. Option 5 attempts to circumvent the firmware issue). Given the fact that this router has cost me over $600 to rent since I’ve head their service I was extremely annoyed so I will be trying a method next week to completely remove their Verizon router from the equation. Here are the most useful links I can find. There are also many threads specific to the G1100s and the different configurations people want to try: [General FAQ](https://www.dslreports.com/faq/verizonfios) [Do I have to Use Verizon’s Router?](https://www.dslreports.com/faq/14077) This is from section 3.1 in the General FAQ page. [How do I release my DHCP lease?](https://www.dslreports.com/faq/15898)This is from section 2.1 in the General FAQ page. This step is a must! It needs to be done before the G1100 is cut off from the Internet, and you want to finish the rest of the steps quickly afterwards, otherwise bridge mode or a non Verizon router won’t work. You can always call Verizon and have a tech release the DHCP lease as well. [What are the tradeoffs between the various router configurations?](https://www.dslreports.com/faq/16077) This is from section 3.1 in the Genral FAQ page. It shows you all the options available, and what their results will be. Since my ONT uses COAX my best options were 4 and 5. 4 gives you not STB data, and 5 I couldn’t configure correctly, but while writing this I think I figured out what I did wrong. [Thread About Own Router with Fios](https://forums.verizon.com/t5/Fios-Internet/Fios-w-my-own-router-and-MoCA-adapters/td-p/829644) [Simple and Straightforward 3 Minute YouTube Video](https://www.youtube.com/watch?v=bgW4LSSp_xY&feature=youtu.be) I suggest watching this after reading the various tradoffs link. Also read the posters video commentary as he posts an update with his experience. The MOCA adapter I bought should theoretically not have the issue he ran into. These were my notes from the call with my Verizon tech: > Plug Bitdefender Box 2 into port number 2 on the back of the fIos router. Unplug ethernet cables from all other ports > My Network –\> Network Connections –\> Network (Home/Office) –\> Settings (at the bottom) > Check Broadband Connection (Ethernert/Coax) > Uncheck 5.0 and 2.4GZHz Wireless Access point boxes > Scroll to bottom and hit apply > Now fios router has a red light on the front indicating it is in bridge mode > To get it out of bridge mode, perform a factory reset on the router > You will loose on demand and tv show/movie info features if in bridge mode because there is a bug in the firmware. Hopefully a future firmware update will fix this. These were the steps that I ACTUALLY used: [How To Bridge G1100](http://www.dslreports.com/forum/r31057540-Networking-HOW-TO-Bridge-G1100-So-your-Router-becomes-Primary) Before completing steps 7 and 8, here are some very important notes as the original poster messed up the sequence: > This worked for me, however, you need to do step 8 click "Release and quickly hit Apply" before this part of step 7: "Then beside ‘Internet Protocol’ change it from ‘Obtain IP Address Automatically’ to ‘No IP Address’. > In my Quantums GUI, once you do step 7 No IP address you lose the ability to Release, so you need to Release first, then select No IP address Also a personal note of mine for after step 9: If you get an error, have to scroll down and start the dhcp ip range to start from 192.168.1.3 > Although technically since the bitdefender box 2 doesn’t use 192.168.1.1 as the standard ip (they use 172.24.1.1) you don’t have to worry about changing the Verizon router to 192.168.1.2, but most 3rd party routers will use 192.168.1.1 as standard. There are many options, but this should give you most, if not all, of the knowledge you will need. ---
**Author:** ![FittyFrank](https://avatars.discourse-cdn.com/v4/letter/f/f9ae1b/32.png) [@FittyFrank](https://forums.plex.tv/u/FittyFrank)\ **Post date:** [September 28, 2018, 3:02am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/74 "2018-09-28T03:02:37Z")
not sure if the @ I did at you in my reply to the last person to ask about the G1100 worked, but if it didn’t here is a notification to look for my other reply. ---
**Author:** ![rhett7660](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rhett7660/32/9282_2.png) [@rhett7660](https://forums.plex.tv/u/rhett7660)\ **Post date:** [September 28, 2018, 2:02pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/75 "2018-09-28T14:02:38Z")
@FittyFrank Thank you very, very much for the explanation and links!! Looking at them all right now. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [September 28, 2018, 3:23pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/76 "2018-09-28T15:23:58Z")
> [@slashmanmusic](#): > > I’m glad you can read the logs, it looks like gibberish to me. As for symptoms… I have the Plex app on my Samsung Galaxy S7 edge, I log in and the server is not listed. I go to my laptop which is Windows 10 home 64 bit, log in and the server is not listed. On my Samsung Galaxy again, I try to access Plex though Google Chrome, not the app, same result. Once again, same result when I try to access the server through my Amazon FireTV app. It’s like it doesn’t exist. > > I have to disable/enable before they show up. Sometimes I don’t do anything and it may show up on it’s own. I’ve uploaded another log file, my remote Plex server was down, I did not re-enable it. I checked it again several hours later and it was back working. I have the XML file and I will forward that in a moment. I have replied to your PM. Waiting for you to upgrade to 1.13.8.5395 and get me logs and resources.xml from that version when the problem arises The resources.xml is obtained through browser request `https://plex.tv/api/resources?includeHttps=1&includeRelay=1&X-Plex-Token=xxxxxxxxxx` and token you find from following steps here [https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/](https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/) resources.xml output which you shpuld copy to text file should not be posted in forum but sent by private message to me ---
**Author:** ![rhett7660](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rhett7660/32/9282_2.png) [@rhett7660](https://forums.plex.tv/u/rhett7660)\ **Post date:** [September 28, 2018, 3:45pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/77 "2018-09-28T15:45:02Z")
@sa2000 anychance I can send you my logs also? I am having an issue with remote access. I have also started a thread and sent in a request for help. Haven’t heard anything from the Plex folks yet… ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [September 28, 2018, 6:33pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/78 "2018-09-28T18:33:03Z")
A further problem at the [plex.tv](http://plex.tv) backend systems has now been identified which could lead in the public IP address showing as unknown on the remote access settings page or could lead to enabling remote access getting stuck on connecting This is being investigated and a fix will be deployed ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [September 28, 2018, 11:43pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/79 "2018-09-28T23:43:20Z")
This second issue has now been fixed ---
**Author:** ![rhett7660](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rhett7660/32/9282_2.png) [@rhett7660](https://forums.plex.tv/u/rhett7660)\ **Post date:** [September 29, 2018, 6:52am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/80 "2018-09-29T06:52:16Z")
The hanging issue for me has been resolved, however I am still having issues with remote access. Any chance you can assist me with this? [Previous page](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944.md?page=3) [Next page](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944.md?page=5)