# Plex Constantly Loses Remote Access **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [July 19, 2018, 2:27am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944 "2018-07-19T02:27:45Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![cawiebe](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cawiebe/32/7657_2.png) [@cawiebe](https://forums.plex.tv/u/cawiebe)\ **Post date:** [October 13, 2018, 12:27pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/104 "2018-10-13T12:27:48Z")
I am also having this issue. As I update through the server interface, I don’t have back levels. Any idea where I can download 1.13.25102? ---
**Author:** ![Woodie36](https://avatars.discourse-cdn.com/v4/letter/w/f19dbf/32.png) [@Woodie36](https://forums.plex.tv/u/Woodie36)\ **Post date:** [October 13, 2018, 12:33pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/105 "2018-10-13T12:33:22Z")
it doesend matter if the remote acces is red mine is many times red but since i configured the routers port in my router even when remote acces is red they stil can go on it and it wil be green again then i tested this many times with a friend on my plex server as soon it was red i called my friend on phone and say try to go on plex. he said im stil able to go on plex and watch and when he watched the remote acces button became green again. so don’t worry if it’s red. 🙂 ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 13, 2018, 12:55pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/106 "2018-10-13T12:55:58Z")
> [@ceodewd](#): > > Same problem here, running 1.13.8.5395. > Anyone know a version number that works for downgrade? > This is just getting annoying. Tried all suggestions earlier. What exactly is your problem? To downgrade blindly without knowing what the issue is not what i would do. Could you get some diagnostics Ensuring [Debug Logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) enabled on the server See [https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/) Restarting the server to get fresh logs created And when you lose remote access to the server, note the time and get the logs See [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 13, 2018, 1:04pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/107 "2018-10-13T13:04:01Z")
> [@cawiebe](#): > > I am also having this issue Please get diagnostics for the problem you have. Occasionally on windows the local network connection loses its `Private Connection` attribute and becomes `Unidentified Network` or `Public Network` and that would impact remote access - something to check when you have problems For diagnostics Ensuring [Debug Logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) enabled on the server See [https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/) Restarting the server to get fresh logs created And when you lose remote access to the server, note the time and get the logs See [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 13, 2018, 1:05pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/108 "2018-10-13T13:05:50Z")
> [@Woodie36](#): > > it doesend matter if the remote acces is red mine is many times red but since i configured the routers port in my router even when remote acces is red they stil can go on it and it wil be green again then i tested this many times with a friend on my plex server as soon it was red i called my friend on phone and say try to go on plex. he said im stil able to go on plex and watch and when he watched the remote acces button became green again. so don’t worry if it’s red There is an acknowledged known timing issue that may lead to the Remote Access setting indicator to be wrong. Refreshing the browser screen with F5 often corrects the status ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [October 13, 2018, 3:24pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/109 "2018-10-13T15:24:37Z")
I was having this delay issue with remote access and tried a Chrome extension called “Cookie keeper” added Domain “plex.tv”, Drop outs and delay have disappeared now. ![54%20am](https://global.discourse-cdn.com/plex/original/3X/b/2/b24ae9177995a6efa2bfaae57b573ae7e76443da.jpeg) ---
**Author:** ![slashmanmusic](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@slashmanmusic](https://forums.plex.tv/u/slashmanmusic)\ **Post date:** [October 13, 2018, 3:46pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/110 "2018-10-13T15:46:35Z")
Sent you a DM 9 days ago. No response. ---
**Author:** ![sivartk](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sivartk/32/15577_2.png) [@sivartk](https://forums.plex.tv/u/sivartk)\ **Post date:** [October 13, 2018, 5:41pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/111 "2018-10-13T17:41:02Z")
I think that this is my issue. Mine is showing no connection outside of your network, but when I go to my LTE connection on my phone I’m able to stream without an issue. Refreshing the page does not change the indicator or text on the page. I hadn’t changed anything on my network, but it was “disconnecting” randomly and I was trusting the plex app and icon to be correct. The icon changed to green (and fully connected) when my device outside the network attempted to access. I didn’t click the retry button and the refresh didn’t change either. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 14, 2018, 1:05am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/112 "2018-10-14T01:05:21Z")
> [@slashmanmusic](#): > > Sent you a DM 9 days ago. No response. sorry - got distracted Will look at the logs ---
**Author:** ![beetwo](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@beetwo](https://forums.plex.tv/u/beetwo)\ **Post date:** [October 14, 2018, 1:36am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/113 "2018-10-14T01:36:45Z")
Had latest update on my mac but started losing remote access so re-downloaded Version 1.13.8.5395 and installed and still losing remote access about every 30 minutes to an hour. This started about 2 days ago. Have to constantly re-apply Manually Specify Public Port to get access again. Is there a fix for this? ---
**Author:** ![Jaybonaut](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaybonaut/32/89144_2.png) [@Jaybonaut](https://forums.plex.tv/u/Jaybonaut)\ **Post date:** [October 14, 2018, 2:45am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/115 "2018-10-14T02:45:02Z")
Yeah something is really messed up. ---
**Author:** ![12sulljo](https://avatars.discourse-cdn.com/v4/letter/1/3d9bf3/32.png) [@12sulljo](https://forums.plex.tv/u/12sulljo)\ **Post date:** [October 14, 2018, 2:52am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/116 "2018-10-14T02:52:31Z")
This is an issue for me as well, I have my isp router in bridge mode, I have my ports forwarded correctly, and it was working fine until recently. ---
**Author:** ![RogueGhost](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rogueghost/32/116040_2.png) [@RogueGhost](https://forums.plex.tv/u/RogueGhost)\ **Post date:** [October 14, 2018, 2:54am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/117 "2018-10-14T02:54:59Z")
Fresh install means wipe the reg and then Plex media from c drive delete the server in devices on the Plex account unistal Plex and install version 1.9.1 ---
**Author:** ![12sulljo](https://avatars.discourse-cdn.com/v4/letter/1/3d9bf3/32.png) [@12sulljo](https://forums.plex.tv/u/12sulljo)\ **Post date:** [October 14, 2018, 3:10am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/118 "2018-10-14T03:10:20Z")
I found that if I type in the Public IP address with the port I can connect remotely but I can not through [Plex.tv](http://Plex.tv) ---
**Author:** ![ZeroLoss](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zeroloss/32/13451_2.png) [@ZeroLoss](https://forums.plex.tv/u/ZeroLoss)\ **Post date:** [October 14, 2018, 8:41am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/119 "2018-10-14T08:41:14Z")
My Plex server does also lose remote access all the time with a red sign, but i can still access from the internet and local - my users do also have full access and can still stream at full quality directly (+4mbps) My server are port forwarded with port 32400, So i suspect this just is a UI Bug in their system. Tested with various vpn connections and cellphones remotely - away from the local network ---
**Author:** ![liuspeed](https://avatars.discourse-cdn.com/v4/letter/l/c2a13f/32.png) [@liuspeed](https://forums.plex.tv/u/liuspeed)\ **Post date:** [October 14, 2018, 1:25pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/120 "2018-10-14T13:25:59Z")
any update? i am on Version 1.13.8.5395 and my remote access isnt stable it keep losing connection all on it own ---
**Author:** ![beetwo](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@beetwo](https://forums.plex.tv/u/beetwo)\ **Post date:** [October 14, 2018, 6:00pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/121 "2018-10-14T18:00:37Z")
Upgraded to Version 1.13.9.5439 for my mac Plex Media Server late last night, early morning and remote access just started getting more stable now. Using port forwarding on the server and still connected for about 1 hour 30 minutes now. So far so good, will post again if connection drops. Thanks for looking into the problem Plex people. ---
**Author:** ![ItzTwiZZleRz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/itztwizzlerz/32/81899_2.png) [@ItzTwiZZleRz](https://forums.plex.tv/u/ItzTwiZZleRz)\ **Post date:** [October 15, 2018, 4:25am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/122 "2018-10-15T04:25:57Z")
this problem just started for me as of version 1.13.9.5439. wasnt an issue till late last night after the update ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 15, 2018, 1:55pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/123 "2018-10-15T13:55:32Z")
> [@seper8tor](#): > > sorry, got distracted? For 9 days? Is this really an acceptable response? This is really starting to piss me off! Plex is pretty much broken, WHAT ARE YOU GUYS DOING TO FIX THIS? It was a private message that got buried and not flagged as new anymore after I initially looked at - bumping forum post would be the way to escalate if logs have been privided ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 15, 2018, 2:01pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/124 "2018-10-15T14:01:28Z")
I spent some time looking at the server logs and resources.xml you sent me before - I can see some connectivity tests failing to get scheduled. We have since found some issues with part of the infrastructure that handles connectivity tests and a problem was fixed yesterday All I can suggest if the problems persist is to provide fresh diagnostics - logs from the server and android app (see settings for app and select option to email device logs to your self) and also resources.xml and registry export both captured at time of the issue being there. These two to be sent privately by private message but logs zips should be uploaded in post here For the server logs - if we still have an issue with connectivity tests, the best way to get the diagnostics is to have plex web displaying the remote access settings page for few minutes and then capture the logs. [Previous page](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944.md?page=5) [Next page](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944.md?page=7)