# Plex Constantly Loses Remote Access

**URL:** <https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [July 19, 2018, 2:27am UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944 "2018-07-19T02:27:45Z")\
**Posts on this page:** 1\
**Showing post:** 78

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**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [September 28, 2018, 6:33pm UTC](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944/78 "2018-09-28T18:33:03Z")

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A further problem at the [plex.tv](http://plex.tv) backend systems has now been identified which could lead in the public IP address showing as unknown on the remote access settings page or could lead to enabling remote access getting stuck on connecting

This is being investigated and a fix will be deployed

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_[View the full topic](https://forums.plex.tv/t/plex-constantly-loses-remote-access/284944)._