# Plex Contact Email **URL:** \ **Category:** General Discussions\ **Created:** [November 1, 2014, 5:26pm UTC](https://forums.plex.tv/t/plex-contact-email/81624 "2014-11-01T17:26:53Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![buzzmaster1\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/b/f4b2a3/32.png) [@buzzmaster1\_gmail.com](https://forums.plex.tv/u/buzzmaster1_gmail.com)\ **Post date:** [November 1, 2014, 5:26pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/1 "2014-11-01T17:26:53Z")
I posted in this forum about the pricing change and never heard from anyone at Plex.  Is there any contact email or other way of contacting someone at Plex? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [November 1, 2014, 8:16pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/2 "2014-11-01T20:16:17Z")
The contact is via the forums If you have been overcharged or paid for plexpass but you have not got it then you can email plexpass (at) [plex.tv](http://plex.tv) ---
**Author:** ![buzzmaster1\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/b/f4b2a3/32.png) [@buzzmaster1\_gmail.com](https://forums.plex.tv/u/buzzmaster1_gmail.com)\ **Post date:** [November 1, 2014, 9:55pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/3 "2014-11-01T21:55:10Z")
I posted in the forum and got no response from Plex ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [November 1, 2014, 9:57pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/4 "2014-11-01T21:57:51Z")
> I posted in the forum and got no response from Plex Well .. you have done all you need to do.  Actually - what do you expect to happen? Them to reverse a decision they made already on pricing? They do need to pay their employees. Software Development is not Free If they made a mistake in how you got charged then email to plexpass (at) plex.tv would be needed.  ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [November 1, 2014, 10:25pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/5 "2014-11-01T22:25:04Z")
I have added a comment for your post in the other thread here: [https://forums.plex.tv/topic/122445-plex-premium-vs-plex-standard/?p=758451](https://forums.plex.tv/topic/122445-plex-premium-vs-plex-standard/?p=758451) ---
**Author:** ![buzzmaster1\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/b/f4b2a3/32.png) [@buzzmaster1\_gmail.com](https://forums.plex.tv/u/buzzmaster1_gmail.com)\ **Post date:** [November 9, 2014, 11:24pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/6 "2014-11-09T23:24:14Z")
The reason I kept harping on it is that a person posted in the same thread a similar issue and he got help. ---
**Author:** ![buzzmaster1\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/b/f4b2a3/32.png) [@buzzmaster1\_gmail.com](https://forums.plex.tv/u/buzzmaster1_gmail.com)\ **Post date:** [November 9, 2014, 11:33pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/7 "2014-11-09T23:33:59Z")
Also sa2000, Your comment about software development not being free is rather insulting.  Frankly I am not a major user but have used the free service at times and had wanted to move to the paid version not because I would be really using anything from the premium service but really because I wanted to pay them something for what I had already received.  ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [November 9, 2014, 11:42pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/8 "2014-11-09T23:42:09Z")
> Also sa2000, > > Your comment about software development not being free is rather insulting.  Frankly I am not a major user but have used the free service at times and had wanted to move to the paid version not because I would be really using anything from the premium service but really because I wanted to pay them something for what I had already received.  sorry if you took it that way. It was a general comment / observation on what is happening in the industry where apps are expected now to be free. I don't know how we got there but the expectation now is that software is free which I personally believe is wrong. My comments were not specifically relating to plex. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [November 9, 2014, 11:45pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/9 "2014-11-09T23:45:10Z")
> The reason I kept harping on it is that a person posted in the same thread a similar issue and he got help. But we do not know what the help was. In any case, if you feel that the Plex Team gave a favorable price to one person but not another (you) for requests made at the same time then you have the right to complain by writing to plexpass (at) plex.tv ---
**Author:** ![buzzmaster1\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/b/f4b2a3/32.png) [@buzzmaster1\_gmail.com](https://forums.plex.tv/u/buzzmaster1_gmail.com)\ **Post date:** [November 9, 2014, 11:47pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/10 "2014-11-09T23:47:40Z")
Yes, as you said we do not what the help was and since no one at Plex has chosen to respond I guess we never will. ---
**Author:** ![ronehiggins\_hotmail.com](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@ronehiggins\_hotmail.com](https://forums.plex.tv/u/ronehiggins_hotmail.com)\ **Post date:** [May 30, 2018, 10:35pm UTC](https://forums.plex.tv/t/plex-contact-email/81624/11 "2018-05-30T22:35:15Z")
How do I use Customizable Home Screen Want to remove Recently Added Videos and Continue Watching from Home Screen ---
**Author:** ![Sircujos](https://avatars.discourse-cdn.com/v4/letter/s/d6d6ee/32.png) [@Sircujos](https://forums.plex.tv/u/Sircujos)\ **Post date:** [May 31, 2018, 1:23am UTC](https://forums.plex.tv/t/plex-contact-email/81624/12 "2018-05-31T01:23:34Z")
I have nvidea shild and every time click on plex and then sign it it tells me to go to plextv link when i do it tells me iam alredy sign in i can not use plex cause it keeps telling me to go enter code ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [May 31, 2018, 1:42am UTC](https://forums.plex.tv/t/plex-contact-email/81624/13 "2018-05-31T01:42:33Z")
> @“[ronehiggins@hotmail.com](mailto:ronehiggins@hotmail.com)” said: > How do I use Customizable Home Screen > > Want to remove Recently Added Videos and Continue Watching from Home Screen Please try to raise forum topics for your issues rather than post in a forum thread from 2014 See [https://forums.plex.tv](https://forums.plex.tv) With regards to your question, Please see the support articles [https://support.plex.tv/articles/redesigned-mobile-apps-faq/](https://support.plex.tv/articles/redesigned-mobile-apps-faq/) [https://support.plex.tv/articles/customizing-the-apps/](https://support.plex.tv/articles/customizing-the-apps/) [https://support.plex.tv/articles/navigating-the-apps/](https://support.plex.tv/articles/navigating-the-apps/) ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [May 31, 2018, 1:46am UTC](https://forums.plex.tv/t/plex-contact-email/81624/14 "2018-05-31T01:46:49Z")
> @Sircujos said: > I have nvidea shild and every time click on plex and then sign it it tells me to go to plextv link when i do it tells me iam alredy sign in i can not use plex cause it keeps telling me to go enter code Same as what I said in my post above, please raise your own forum topic rather than post in an old 2014 thread about telephone numbers Support is through the forums See [https://forums.plex.tv](https://forums.plex.tv) I can see you have a server running on an Nvidia Shield. I presume it is the plex client app that you are trying to use - could you get a screenshot of any error If it is to link to the account, then you would need to enter the url shown and the pin code ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 3:26am UTC](https://forums.plex.tv/t/plex-contact-email/81624/15 "2019-12-21T03:26:43Z")
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