# Plex control, playing, accounts **URL:** \ **Category:** Remote Access\ **Tags:** server-mac, server-western-digital, ios-legacy\ **Created:** [March 16, 2023, 7:09am UTC](https://forums.plex.tv/t/plex-control-playing-accounts/834664 "2023-03-16T07:09:57Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ronniemller361](https://avatars.discourse-cdn.com/v4/letter/r/a3d4f5/32.png) [@ronniemller361](https://forums.plex.tv/u/ronniemller361)\ **Post date:** [March 16, 2023, 7:09am UTC](https://forums.plex.tv/t/plex-control-playing-accounts/834664/1 "2023-03-16T07:09:57Z")
Hello everybody. I habe 3 issues with plex maybe you can help me with some. Im using WD My Home and plex is enabled on it. 1. I have serie movies in mp4. Those files will be played in movie folder but not in tv show/series folder. Folder is emty its saying but its not. Movie folder has no problem. 2.Remote access issue, when i enable this its working for 60 sec, next it does not enable it. 1. I like to know all the servers/users connected to plex, and i like to delete a server. Example under “more” i can see a old server that i cant delete. I logged out from that but now i gant login or use it! I can see example my mac computer is offline but i cant delete it!!!??? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [March 16, 2023, 7:24am UTC](https://forums.plex.tv/t/plex-control-playing-accounts/834664/2 "2023-03-16T07:24:18Z")
> [@ronniemller361](#): > > 1. I have serie movies in mp4. Those files will be played in movie folder but not in tv show/series folder. Folder is emty its saying but its not. Movie folder has no problem. Probably an issue with your file naming or organization. [https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/) # > [@ronniemller361](#): > > 1. Remote access issue, when i enable this its working for 60 sec, next it does not enable it. Plex assumes that remote access is working while it’s still checking the status. Therefore a green status indicator switching to red shortly after opening the page means it never worked to start with. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… # > [@ronniemller361](#): > > 1. I like to know all the servers/users connected to plex, and i like to delete a server. Example under “more” i can see a old server that i cant delete. I logged out from that but now i gant login or use it! I can see example my mac computer is offline but i cant delete it!!!??? Usually deleting the entry from the list of authorized devices should do the trick. [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 14, 2023, 7:24am UTC](https://forums.plex.tv/t/plex-control-playing-accounts/834664/3 "2023-06-14T07:24:38Z")
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