# Plex crashes immediately **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [December 4, 2022, 1:34am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339 "2022-12-04T01:34:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![deangav](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@deangav](https://forums.plex.tv/u/deangav)\ **Post date:** [December 4, 2022, 1:34am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/1 "2022-12-04T01:34:18Z")
Server Version#:1.30 Player Version#: I’ve had this problem for months with every new server update and even trying as many old server versions as i could find. I was able to trouble shoot this issue by using Restart On Crash and I could eventually get the server to stop crashing. Then any time I restarted my computer, same issue but eventually Restart On Crash would make it work again. Now after Months of this the server won’t work at all, crashes forever no matter how long I run Restart on crash. The issue seems to be Tidal related, I think. When I open the server the activity immediately says “Adding to Library: Moving files” and then crashes right away. I have tried unlinking my Tidal account and many other things, with no success. I have recently switched to Jellyfin and that works great, but I have a Lifetime pass with Plex, have been using it for over 10 years and much prefer it to Jellyfin. Someone please hep me get my Plex back! TIA ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [December 4, 2022, 1:45am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/2 "2022-12-04T01:45:54Z")
I would try to start the server and after it crashes gather your logs Since you can’t start the server, you’ll probably have to manually gather the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) \<-click Zip them and drop them here with your next post ---
**Author:** ![deangav](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@deangav](https://forums.plex.tv/u/deangav)\ **Post date:** [December 4, 2022, 1:54am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/3 "2022-12-04T01:54:44Z")
[Logs.zip](https://forums.plex.tv/uploads/short-url/n6wRduF5ul94jCCJXHMuJeUOkh.zip) (23.3 MB) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 4, 2022, 7:17pm UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/4 "2022-12-04T19:17:30Z")
Looks like crash is being caused by trying to add something from Tidal and failing. I’ll report this to the team. If this worked before I would suggest rolling back to 1.29.2. ---
**Author:** ![deangav](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@deangav](https://forums.plex.tv/u/deangav)\ **Post date:** [December 4, 2022, 7:38pm UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/5 "2022-12-04T19:38:21Z")
Yeah, its been happening for months on many different server versions. Ive tried rolling back to every version in the last year with no success. Crashes immediately, same thing ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 4, 2022, 8:03pm UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/6 "2022-12-04T20:03:17Z")
Ok thanks. Until a cause and fix can be released, would you be willing to send me your Plex database? I can try to remove the offending entry from your database so it will stop trying to do this. You can PM me a zipped version. If it’s too large to attach, upload it to a cloud storage like Google Drive and PM me the link. ---
**Author:** ![deangav](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@deangav](https://forums.plex.tv/u/deangav)\ **Post date:** [December 4, 2022, 8:14pm UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/7 "2022-12-04T20:14:05Z")
For sure, how do I go about getting that? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 4, 2022, 8:16pm UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/8 "2022-12-04T20:16:00Z")
![image](https://global.discourse-cdn.com/plex/original/4X/3/9/f/39f7df8c8681e3c25e6fe5d97211068c92c72bdd.jpeg) This will save a zipped database to your browser’s default download folder. ---
**Author:** ![deangav](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@deangav](https://forums.plex.tv/u/deangav)\ **Post date:** [December 4, 2022, 11:43pm UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/9 "2022-12-04T23:43:07Z")
Not sure how I can do that since the server crashes immediately, within seconds. Is there another way to get that? ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [December 5, 2022, 12:07am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/10 "2022-12-05T00:07:48Z")
[https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/) I don’t know what OS you’re on but the full path for a Windows machine would be C:\Users\ComputerName\AppData\Local\Plex Media Server\Plug-in Support\Databases ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 5, 2022, 8:35am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/11 "2022-12-05T08:35:22Z")
I found uploaded crash reports from November Could you look for this file in the %TEMP% directory and zip and attach I expect the temp directory to be set to `C:\Users\deang\AppData\Local\Temp` The file to look for has name `3e28af27-18bb-41ab-8b2b-21986410d606` please zip and attach For the database files - they would be these files Folder: `C:\Users\deang\AppData\Local\Plex Media Server\\Plug-in Support\Databases` Files: com.plexapp.plugins.library.db com.plexapp.plugins.library.db-shm com.plexapp.plugins.library.db-wal The last 2 files would not be present if db shutdown normally ---
**Author:** ![deangav](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@deangav](https://forums.plex.tv/u/deangav)\ **Post date:** [December 5, 2022, 9:58pm UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/12 "2022-12-05T21:58:01Z")
[3e28af27-18bb-41ab-8b2b-21986410d606.zip](https://forums.plex.tv/uploads/short-url/4GHvyvOoY1tnH7JbWTI15gLkRQK.zip) (29.8 KB) ---
**Author:** ![deangav](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@deangav](https://forums.plex.tv/u/deangav)\ **Post date:** [December 5, 2022, 10:00pm UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/13 "2022-12-05T22:00:33Z")
I sent my databases in a PM ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 6, 2022, 10:36am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/14 "2022-12-06T10:36:12Z")
Thank You I would not mind more dmp files from %TEMP% if they are still around eg ```auto 6a4d086f-151d-4d55-ba0c-2b6623fd55bc.dmp 657f4f81-2698-4f64-aa65-1d8d4d9f09f3.dmp ``` and any others with similar filenames created between Dec 03, 2022 20:15:22 and 20:48:14 ---
**Author:** ![deangav](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@deangav](https://forums.plex.tv/u/deangav)\ **Post date:** [December 6, 2022, 2:03pm UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/15 "2022-12-06T14:03:24Z")
[bc3902d8132f43e3ae086a009979fa88.zip](https://forums.plex.tv/uploads/short-url/9FClT06GgLRmuuDzIQCR4bMXHls.zip) (157.5 KB) I think this is all of them ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 7, 2022, 8:51am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/16 "2022-12-07T08:51:49Z")
Thanks - yes they are all the same. Thank You ---
**Author:** ![deangav](https://avatars.discourse-cdn.com/v4/letter/d/fbc32d/32.png) [@deangav](https://forums.plex.tv/u/deangav)\ **Post date:** [December 9, 2022, 3:26am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/17 "2022-12-09T03:26:22Z")
Anybody have any solutions for this yet? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 9, 2022, 11:12am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/18 "2022-12-09T11:12:32Z")
We are unable to reproduce at the moment - I am going to edit your database to remove references to the two Tidal albums and see if that stops the crashes ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 9, 2022, 11:43am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/19 "2022-12-09T11:43:34Z")
I sent you the edited database It appears that the problem is to do with deleting and recreating a music library that had links to Tidal music albums before the deletion ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [January 12, 2023, 9:32am UTC](https://forums.plex.tv/t/plex-crashes-immediately/821339/20 "2023-01-12T09:32:15Z")
A fix for this was released yesterday in Plex Media Server beta 1.30.2.6563 > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/551): > > Plex Media Server 1.30.2.6563 is now available to Plex Pass users in the Beta update channel. NEW: (NAS) Add Support for TerraMaster TOS 5 platforms. (Scanner) .plexmatch files now support a new match type called “SEE”, which allows handling of files where e.g. “302” means episode 2 of season 3 (#13985) (Scanner) .plexmatch pattern matching tokens now support setting a maximum length on matches; see the [“Match Hinting for TV Series”](https://support.plex.tv/articles/plexmatch/) support article for details (#13985) (Scanner) Files named u… - (Library) Unprocessed Add to Library items can crash the server on startup if the original library section no longer exists (#14022) [Next page](https://forums.plex.tv/t/plex-crashes-immediately/821339.md?page=2)